Ourisman Lexus of Rockville - Service Center

Great service.. attentive... accommodating! Everyone was pleasant to work with. They stated in touch while service was happening. As soon as I arrived someone was there to help me! pleasant to work with. They stated in touch while service was happening. As soon as I arrived someone was there to help me! More

Service was perfect! Jim Baker is a great service rep! He’s nice, courteous and very knowledgeable. He told us what service was needed & kept us informed on the progress. Service was finished and returned He’s nice, courteous and very knowledgeable. He told us what service was needed & kept us informed on the progress. Service was finished and returned to us the same day. More

We had our car at the dealer for over a month ending the end of January for repair work. l it is incredible that no one noticed we would need service in two weeks causing us to have to come again. Lexu end of January for repair work. l it is incredible that no one noticed we would need service in two weeks causing us to have to come again. Lexus of Rockville is becoming just another Ourseman Ford dealership l. Very disappointing. On top of that we had just bought tires and you were ready to rotate them. Again no one even Bothered to check the records And the last time they either didn’t reset the computer to reflect service. And now all of a sudden my gas Mileage has reduced from 40 mpg to 32 More

Friendly, fast and efficient. Shawn in service is the best! Gave me a loaner car. They go the extra mile to work with the customer. best! Gave me a loaner car. They go the extra mile to work with the customer. More

Lexus if Rockville has great customer service, and a very convenient pickup and drop-off concierge service. It was great to have this option as a safer way to have service done during covid times. convenient pickup and drop-off concierge service. It was great to have this option as a safer way to have service done during covid times. More

We have bought 3 Lexus from Lexus of Rockville MARYLAND. Always a pleasant experience- no high pressure , professionsl sales people, and maintenance is excellent service. There are several larger dealersh Always a pleasant experience- no high pressure , professionsl sales people, and maintenance is excellent service. There are several larger dealerships in Fairfax Cty. Where we reside but will drive the extra distance to Rockville for personalized customer service. More

I was very happy with the kind of reception I received during my last visit. The team who received me was very professional and updated me frequently. during my last visit. The team who received me was very professional and updated me frequently. More

Always quick and easy! Matt and the team are great! They are always able to get me in right away without hesitation. Thank you Ourisman Lexus of Rockville They are always able to get me in right away without hesitation. Thank you Ourisman Lexus of Rockville More

Got service at the Lexus in Gaithersburg. Needed brake pads and had them pick up my car at work and returned just in time. Great customer service. pads and had them pick up my car at work and returned just in time. Great customer service. More

Superb experience ! Neat...clean...well organized.. very safe...very welcoming and friendly environment...very professional working force...great customer service ...great communication...high quality of th safe...very welcoming and friendly environment...very professional working force...great customer service ...great communication...high quality of the work, service !! Thank you !!! More