Ourisman Lexus of Rockville - Service Center

Dealership staff was very professional and very considerate with personal time. Dealership was very clean and accommodating throughout. Check out process with streamlined. Car was truck returned wa considerate with personal time. Dealership was very clean and accommodating throughout. Check out process with streamlined. Car was truck returned washed and cleaned throughout . More

We were able to get appointment within 24 hours. New battery was needed for 2012 Hybrid Lexus. Very Excellent service and no long wait time. battery was needed for 2012 Hybrid Lexus. Very Excellent service and no long wait time. More

Shawn is a great service rep and is really good at handling the breaking of bad news about a car! I like his style and his knowledge about cars and their needs. handling the breaking of bad news about a car! I like his style and his knowledge about cars and their needs. More

Always a great experience - been going there for many years. Customer service team are exceptional and make sure everything is addressed appropriately. Big thumbs up!. years. Customer service team are exceptional and make sure everything is addressed appropriately. Big thumbs up!. More

Great customer service, very convenient and professional. Took my vehicle for service for the first time at Lexus of Rockville. Very happy will continue to bring vehicles. Took my vehicle for service for the first time at Lexus of Rockville. Very happy will continue to bring vehicles. More

Do not go here!! The service department is ripping off everyone that comes in. Is the pandemic hurting you so bad that you're ripping off everyone that comes in for service? We brought in our 2011 Lexus l everyone that comes in. Is the pandemic hurting you so bad that you're ripping off everyone that comes in for service? We brought in our 2011 Lexus last Friday because the tire pressure light was on. The service department performed a 50,000 mile service it didn't need because we had just had it done 1000 miles before. Then Mike from service said it needed 4 new tires and other work that had to be done for $4000.00. What a bunch of crap! The tires most certainly didn't need changing as they aren't very old and have a lot of tread. We took the car to a reputable mechanic who did $60 of work and said that's all it needed. Hmmm $60 versus $4000. To top it off there were 7 other people who came in for service while we were waiting and amazingly every one of them needed 4 new tires! They must have quite the mark up on tires! How dare you rip people off especially in tough times! Maybe you might want to reconsider being in an honest and reputable business! If you take your car BUYER BEWARE! Do not go there for service. Take your car to a mechanic to have them tell you if the service the dealer says it needs is really needed! More

Great service.. attentive... accommodating! Everyone was pleasant to work with. They stated in touch while service was happening. As soon as I arrived someone was there to help me! pleasant to work with. They stated in touch while service was happening. As soon as I arrived someone was there to help me! More

Service was perfect! Jim Baker is a great service rep! He’s nice, courteous and very knowledgeable. He told us what service was needed & kept us informed on the progress. Service was finished and returned He’s nice, courteous and very knowledgeable. He told us what service was needed & kept us informed on the progress. Service was finished and returned to us the same day. More

We had our car at the dealer for over a month ending the end of January for repair work. l it is incredible that no one noticed we would need service in two weeks causing us to have to come again. Lexu end of January for repair work. l it is incredible that no one noticed we would need service in two weeks causing us to have to come again. Lexus of Rockville is becoming just another Ourseman Ford dealership l. Very disappointing. On top of that we had just bought tires and you were ready to rotate them. Again no one even Bothered to check the records And the last time they either didn’t reset the computer to reflect service. And now all of a sudden my gas Mileage has reduced from 40 mpg to 32 More

Friendly, fast and efficient. Shawn in service is the best! Gave me a loaner car. They go the extra mile to work with the customer. best! Gave me a loaner car. They go the extra mile to work with the customer. More