Ourisman Lexus of Rockville - Service Center

Superb experience ! Neat...clean...well organized.. very safe...very welcoming and friendly environment...very professional working force...great customer service ...great communication...high quality of th safe...very welcoming and friendly environment...very professional working force...great customer service ...great communication...high quality of the work, service !! Thank you !!! More

K was excellent in his knowledge of the products, he was courteous and very professional. I have been buying cars from Lexus dealership since they were first introduced in 1988. K and his colleagues were ve courteous and very professional. I have been buying cars from Lexus dealership since they were first introduced in 1988. K and his colleagues were very respectful of my seamless history and loyalty. Car buying was as easy as 123 with K’s attitude and knowledge. More

worst experiance of my life bought a 2018 lexus on 01/18/2021 for my wife 50 aniversary there was a color that my wife wanted so instead to go to a hole in the wall dealer decide to go to a certified 01/18/2021 for my wife 50 aniversary there was a color that my wife wanted so instead to go to a hole in the wall dealer decide to go to a certified dealerset up a appointement with joe york to look at the car on friday the 14 joe call me on thursday to go on saturday insted because the car was no readay call me on friday to monday was about to tell him to keep the car when he said he will bring the car to me i said that was fine got to my house after dark so counld inspect the car that night the next morning when i inspect the car i was very disapoinng look like somebody wash the car with sandpaper and the roof of the car got about 30 ding on it like it got throught a haill storm make numerous phone call send picture no body call me back even call amal adnam got question about extended waranty made numerous call to her leftmessage never call back i guess a was wrong to go to a so call certify dealer took my money and left me dry cannot give you a raring because 1 star still to much More

EXCELLENT sales and service people! Bought first Lexus and had an experience that trumped all other car brands!!! Josh K and rest of the team were truly helpful. and had an experience that trumped all other car brands!!! Josh K and rest of the team were truly helpful. More

The service work done here is excellent, however the process is among the worst I've ever experienced. When you drop off your car your service advisor tells you his name. He doesn't give you a business process is among the worst I've ever experienced. When you drop off your car your service advisor tells you his name. He doesn't give you a business card - just tells you his name. When you come back to pick-up your car there is no cashier. You have to remember your service advisors name. Then they have to find him. I've had my car in for service twice since I bought it and both times I had to wait between 10-15 minutes for my service advisor to run the paperwork and process my payment. It's a waste of time. They need to be like most dealer's and have a cashier where you can quickly pay and get your keys and paperwork and leave. More

Thank You!! Thank You!! Thank You!! This Service Department knocked it out of the park! I bought my 2013 LX570 from this dealership a year ago. 3 months ago, I had new Michelin tires mounted and an Department knocked it out of the park! I bought my 2013 LX570 from this dealership a year ago. 3 months ago, I had new Michelin tires mounted and an alignment done by Sheehy Lexus of Annapolis. Immediately, I noticed the front end feeling abnormally loose over bumps and steering wheel play. Sheehy said their Hunter alignment machine was mis-calibrated and they had the Hunter guy come and re-calibrate. They re-aligned but same thing. Their head technician suggested a wheel balance. No improvement. The head tech and head diagnostic guy then tried to tell me what I was experiencing was normal. I then took it to my Indy shop for another alignment and told them to check the front suspension thoroughly. No improvement. I then took it to a local highly rated shop in Bowie who touts their top of the line Hunter Elite Touch alignment machine. Same issue after alignment. 3 days ago, I became curious and jacked up my LX to high mode and began pulling on all suspension arms and bolts. Low and behold, I turned the drivers side tie rod nut with my finger!!! How does a Lexus dealer and 2 Indy shops miss a loose outer tie rod??! I took it back to the last shop, they re-aligned, it was much better, but the steering wheel was off center!!! So, instead of taking it back on Monday to that shop and possibly wasting more time and screwing up my alignment even more, I decided to try my chances over the weekend to get my vehicle right. Saw Lexus of Rockville offering a $50 off coupon on service over $100 for 10/31 only. I scheduled Friday night online for 11 am. Arrived Saturday on time. Explained my 3 month ordeal to Omar, the assistant service manager. Omar listened to my concerns and assured me they would take care of me. They certainly did! My alignment was done in an hour just as Omar initially told me as I waited on a Sat morning. Impressive! (I was waiting 3 hours at Sheehy for poor alignments). I drove off and immediately was floored. My LX drives as it should! At one point I was thinking of replacing the whole front suspension or selling the truck, but the Ourisman Rockville Lexus service department has me enjoying my vehicle once again all with just a proper alignment! I read the service write-up and Omar addressed all of my concerns and make sure the techs checked everything I requested. Please Ourisman, recognize Omar Pacheco for his attentiveness, professionalism and outstanding customer service as he is an asset to your organization! More

Jesse and Dough makes great team at Lexus of Rockville., We have been their customer for years and always had great experience getting a car from them.,, They’re knowledgable and work patiently, They truly We have been their customer for years and always had great experience getting a car from them.,, They’re knowledgable and work patiently, They truly set high standards in customer service.. I highly recommend their names. Seema Adams More

Josh K was very helpful in getting me into a 2018 Subaru Impreza while making sure I wasn’t wasting my time and was diligent with all my finance needs and questions. Impreza while making sure I wasn’t wasting my time and was diligent with all my finance needs and questions. More