Ourisman Lexus of Rockville - Service Center

Lexus if Rockville has great customer service, and a very convenient pickup and drop-off concierge service. It was great to have this option as a safer way to have service done during covid times. convenient pickup and drop-off concierge service. It was great to have this option as a safer way to have service done during covid times. More

We have bought 3 Lexus from Lexus of Rockville MARYLAND. Always a pleasant experience- no high pressure , professionsl sales people, and maintenance is excellent service. There are several larger dealersh Always a pleasant experience- no high pressure , professionsl sales people, and maintenance is excellent service. There are several larger dealerships in Fairfax Cty. Where we reside but will drive the extra distance to Rockville for personalized customer service. More

I was very happy with the kind of reception I received during my last visit. The team who received me was very professional and updated me frequently. during my last visit. The team who received me was very professional and updated me frequently. More

Always quick and easy! Matt and the team are great! They are always able to get me in right away without hesitation. Thank you Ourisman Lexus of Rockville They are always able to get me in right away without hesitation. Thank you Ourisman Lexus of Rockville More

Got service at the Lexus in Gaithersburg. Needed brake pads and had them pick up my car at work and returned just in time. Great customer service. pads and had them pick up my car at work and returned just in time. Great customer service. More

Superb experience ! Neat...clean...well organized.. very safe...very welcoming and friendly environment...very professional working force...great customer service ...great communication...high quality of th safe...very welcoming and friendly environment...very professional working force...great customer service ...great communication...high quality of the work, service !! Thank you !!! More

K was excellent in his knowledge of the products, he was courteous and very professional. I have been buying cars from Lexus dealership since they were first introduced in 1988. K and his colleagues were ve courteous and very professional. I have been buying cars from Lexus dealership since they were first introduced in 1988. K and his colleagues were very respectful of my seamless history and loyalty. Car buying was as easy as 123 with K’s attitude and knowledge. More

worst experiance of my life bought a 2018 lexus on 01/18/2021 for my wife 50 aniversary there was a color that my wife wanted so instead to go to a hole in the wall dealer decide to go to a certified 01/18/2021 for my wife 50 aniversary there was a color that my wife wanted so instead to go to a hole in the wall dealer decide to go to a certified dealerset up a appointement with joe york to look at the car on friday the 14 joe call me on thursday to go on saturday insted because the car was no readay call me on friday to monday was about to tell him to keep the car when he said he will bring the car to me i said that was fine got to my house after dark so counld inspect the car that night the next morning when i inspect the car i was very disapoinng look like somebody wash the car with sandpaper and the roof of the car got about 30 ding on it like it got throught a haill storm make numerous phone call send picture no body call me back even call amal adnam got question about extended waranty made numerous call to her leftmessage never call back i guess a was wrong to go to a so call certify dealer took my money and left me dry cannot give you a raring because 1 star still to much More

EXCELLENT sales and service people! Bought first Lexus and had an experience that trumped all other car brands!!! Josh K and rest of the team were truly helpful. and had an experience that trumped all other car brands!!! Josh K and rest of the team were truly helpful. More

The service work done here is excellent, however the process is among the worst I've ever experienced. When you drop off your car your service advisor tells you his name. He doesn't give you a business process is among the worst I've ever experienced. When you drop off your car your service advisor tells you his name. He doesn't give you a business card - just tells you his name. When you come back to pick-up your car there is no cashier. You have to remember your service advisors name. Then they have to find him. I've had my car in for service twice since I bought it and both times I had to wait between 10-15 minutes for my service advisor to run the paperwork and process my payment. It's a waste of time. They need to be like most dealer's and have a cashier where you can quickly pay and get your keys and paperwork and leave. More