Ourisman Lexus of Rockville - Service Center

Very happy with the service I took my RX-400 for a regular check-up and am very pleased of the service I received. I was told by Justin what was needed with the vehicle and the o I took my RX-400 for a regular check-up and am very pleased of the service I received. I was told by Justin what was needed with the vehicle and the options, the job was satisfactorily completed on time and budget. More

Amazing Employees and Service When I take my car in for service every member of the staff is welcoming and exceeds my expectations. I will never go anywhere else for service. When I take my car in for service every member of the staff is welcoming and exceeds my expectations. I will never go anywhere else for service. More

Went in for the 60,000 mile check up. Went in for the 60,000 mile check up and they did not check the tires. The tire was leaking air and they missed it. The check up was expensive and the Went in for the 60,000 mile check up and they did not check the tires. The tire was leaking air and they missed it. The check up was expensive and the technician stated he or she had checked the car up and down. Wasted 6 hours and had to go back to the dealer three times. The alignment was done but not correctly. I had to go back and have them fix it. They did not offer any compensation for their lackluster service. More

Excellent service as always For 5 years now Jose Miranda at Lexus of Rockville has been an outstanding service advisor for all of my service needs.. He’s responsive, communicates For 5 years now Jose Miranda at Lexus of Rockville has been an outstanding service advisor for all of my service needs.. He’s responsive, communicates extremely well, and provides outstanding customer service. More

Excellent after-sale service Lexus of Rockville gave us 2 free servicing services for the first 10,000 miles. These are free but turned out to be the best! Our car now runs perfec Lexus of Rockville gave us 2 free servicing services for the first 10,000 miles. These are free but turned out to be the best! Our car now runs perfectly, including the music stereo system. Kudos to Lexus of Rockville! Thank you. More

65,000 mile check up. Excellent service, prompt and thirough with good communication throughout and a clean car. Thank you. Jose answered some questions about m GPS that no Excellent service, prompt and thirough with good communication throughout and a clean car. Thank you. Jose answered some questions about m GPS that no one had explained to me before, very helpful. More

Excellent sales and service customer service I bought my Lexus from the Rockville Lexus dealer one year ago and have experienced nothing but EXCELLENT service from every department I’ve interacte I bought my Lexus from the Rockville Lexus dealer one year ago and have experienced nothing but EXCELLENT service from every department I’ve interacted with— sales, finance, and service. The sales and service teams at Rockville Lexus made buying and maintaining my car easy. More

They went above and beyond I had an issue with my rear door latch motor. They worked with me on the price (part and labor) and they kept me informed as the part was not availa I had an issue with my rear door latch motor. They worked with me on the price (part and labor) and they kept me informed as the part was not available. The service rep took the initiative to come up with a great approach and kept me informed. Thank you Pier. More

As promised Went in for 5k service, advisor Shawn said it would be no more than an hour and like clock work i was on my way in 50 minutes...... Went in for 5k service, advisor Shawn said it would be no more than an hour and like clock work i was on my way in 50 minutes...... More

excellent service Justine was very courteous and professional. The driver Kareem was also very pleasant and prompt. This is a terrific dealership and the service is out Justine was very courteous and professional. The driver Kareem was also very pleasant and prompt. This is a terrific dealership and the service is outstanding. More