Ourisman Lexus of Rockville - Service Center

Is250 recall When you come to this dealership expecting nothing but the absolute best they will move heaven and earth to make sure you’re comfortable you know wha When you come to this dealership expecting nothing but the absolute best they will move heaven and earth to make sure you’re comfortable you know what you’re getting never overcharge you always have a loaner available and just give you a class service my dealership for life !!! Oh and let me not forget FYI always ask for Jim Baker!!! More

Great Service Department Experience The primary reason the experience is great is the human element provided by Andy. He is honest and forthright as the the maintenance/repairs that ne The primary reason the experience is great is the human element provided by Andy. He is honest and forthright as the the maintenance/repairs that need to be done to our vehicle as well as things to be aware of in the future. He does not oversell in terms of time or money. We can highly recommend him. More

Jim Baker. Best Experience as always for the last 5 years. Always a great experience with Jim Baker. Tony in sales always has a smile and warm welcome like he knew I was going to be there. I won’t buy a Lex Always a great experience with Jim Baker. Tony in sales always has a smile and warm welcome like he knew I was going to be there. I won’t buy a Lexus from any other dealer. Thanks again for 5 years of amazing service. More

Nothing short of A-M-A-Z-I-N-G Andy has been my service adviser for over 5 years. I cant begin to say the extra mile that goes into pleasing a "car guy" like me. I bring my own oi Andy has been my service adviser for over 5 years. I cant begin to say the extra mile that goes into pleasing a "car guy" like me. I bring my own oil in, tend to have requests that many dont, yet always get great service and a loner should I need it. The dealer is one that is local, yet has earned my business over and over. Most my family drives a Lexus, this is my second car serviced at the dealer and with Andy. I wont trust my car in anyone else's hands. Simply the absolute best!!! Thank you for the many years of amazing service! Ps - go in on a Thursday for a breakfast treat! More

Andy was amazing. I will ask for him every time My experience was outstanding. Everything done correctly. Andy was great. Loaner was terrific. The guys who did the detailing did an excellent job. My experience was outstanding. Everything done correctly. Andy was great. Loaner was terrific. The guys who did the detailing did an excellent job. Also the employee who removed dents. Thank you More

Positive Everything was good I think you must revise your price compare with other car companies especially labor price is high for the basic package so. Everything was good I think you must revise your price compare with other car companies especially labor price is high for the basic package so. More

Great service experience Called on a Saturday afternoon not knowing if someone could help me with my problem but to my surprise I was able to drive up, get an estimate and i Called on a Saturday afternoon not knowing if someone could help me with my problem but to my surprise I was able to drive up, get an estimate and it was fixed by Wednesday. Shawn and the service crew were excellent. More

Awesome customer service! Shawn and the entire service crew are top notch and so courteous. They always take such great care of my cars and are quick and extremely efficient! Shawn and the entire service crew are top notch and so courteous. They always take such great care of my cars and are quick and extremely efficient! Will definitely continue to take both of my Lexuses for service here! More

Pierre and the Service Department Team My car was serviced for a recall. The entire experience from the day I scheduled my appointment to the next day the vehicle was serviced was the best My car was serviced for a recall. The entire experience from the day I scheduled my appointment to the next day the vehicle was serviced was the best experience. I have owned 4 Lexus and have went to dealerships in MD & VA. Lexus of Rockville was the best with the best service department. I past Lexus of Silver Spring daily and I WILL never take my car there for service again! More

The best ever The only I can say is all department service , sales it is the best experience on dealer I have ...very professional, customer service the best ...if The only I can say is all department service , sales it is the best experience on dealer I have ...very professional, customer service the best ...if do you want buy a car and follow service like a king come to lexus of rockville. I got a gx 17 and rx.350 17 I'm so happy ..ask for Arnold the best sale guy ever... Thank you Roberto castillo More