Ourisman Lexus of Rockville - Service Center

Mike is an excellent and very professional service advisor . He treats me with high standards professionalism. And I saw him several times serving other customers to see whether there was any differen advisor . He treats me with high standards professionalism. And I saw him several times serving other customers to see whether there was any difference, but it’s all been the same way for all his customers. With professionalism and high standards customer service. And he always gone extra mile for me . I worked with other guys there and they were great, but with mike , it’s a whole different level of professionalism and standards. He is very excellent and respectful and he does not discriminate. I will recommend him to every Lexus owner. Thank you Mike for all you do . And all the on point updates you give me on my car . More

I use this dealership for the last 15+ years. The servise is always good and the staff is very professiona; The servise is always good and the staff is very professiona; More

I've been buying and servicing my cars with Lexus of Rockville for more than ten years. Love the people and the service. Hate the new policy of charging 3% extra for using credit cards. When buying a fu Rockville for more than ten years. Love the people and the service. Hate the new policy of charging 3% extra for using credit cards. When buying a full set of tires or paying for major maintenance, asking customers to bring in a briefcase full of cash or write a paper check is truly insulting and low-rent. I hate this practice so much that I am considering Lexus of Silver Spring as an alternative. More

I have been consistently pleased with the service at Ourisman over the past seven years. However, this week's service was exceptional. Brad worked very quickly and efficiently with me to get the car s Ourisman over the past seven years. However, this week's service was exceptional. Brad worked very quickly and efficiently with me to get the car serviced. He took care to explain all the needed services and worked with me to find the best way forward. I would highly recommend Brad and Ourisman. More

Adrianna was very welcoming and helpful. When no one else was in the lanes to help out, she stepped in and took care of me, from start to finish and updated me with everything. Service was q When no one else was in the lanes to help out, she stepped in and took care of me, from start to finish and updated me with everything. Service was quick and I left the dealer extremely satisfied. Thanks again Adrianna! More

Mike was great and knowledgeable. 60k service was only 2 hours while I waited. Reasonable prices. Great waiting area 60k service was only 2 hours while I waited. Reasonable prices. Great waiting area More

Went to Vincent for service and had a great experience he really helped me take care of getting my car set up. really helped me take care of getting my car set up. More

Omar and the service team were amazing! This was an emergency, unscheduled service that was handled effectively. Thank you! This was an emergency, unscheduled service that was handled effectively. Thank you! More

Very good service and wait time was reasonable with coffees available on the deck I really enjoyed the service coffees available on the deck I really enjoyed the service More

Hello I’ve mentioned my last three visits to Lexus of Rockville that my truck was pulling/jerking when I go and stop mainly between 0-30mph. The problem continued to get worse and each visit I was told o Rockville that my truck was pulling/jerking when I go and stop mainly between 0-30mph. The problem continued to get worse and each visit I was told oh that’s the ECO mode on the NX it’s saving gas try to switch to NORMAL when driving, I was also told it was the gas injector I should just replace that… it’s just bad gas. On my third visit which was June 29 i complained again and this time they finally listened and said it’s your transmission that’s going to be 12k. Few issues here … I’ve been driving 300 miles one way taking care of a sick family member! What if I got stuck on the side of the highway or what if my truck just cut off while driving any where? Thank God I was able to sell my truck quickly elsewhere and not be stuck with a transmission bill and a car note. Do better Lexus of Rockville!!!! Train your mechanics and associates to listen to the customer!!!! More