Ourisman Lexus of Rockville - Service Center

The service was done quickly and efficiently. The service person answered my questions completely and easy to understand manner. The service person answered my questions completely and easy to understand manner. More

Wonderful service. Brad Auslander is absolutely great! He was extremely helpful, patient very professional with a warm, pleasant personality, and he saved me money. Brad Auslander is absolutely great! He was extremely helpful, patient very professional with a warm, pleasant personality, and he saved me money. More

Great experience with Brad. Appreciate his honesty and professionalism during my visit. Saved me money. Appreciate his honesty and professionalism during my visit. Saved me money. More

Superior service. Brendan the service manager is excellent and informative. I Highly recommend Lexus of Rockville. Brendan the service manager is excellent and informative. I Highly recommend Lexus of Rockville. More

Adriana in servicing was great and super patient and helpful. She answered all of my questions. helpful. She answered all of my questions. More

Ourisman Lexus is a top-notch dealership. This was the first time that I have used the service department since I purchased the vehicle. The waiting lounge was very comfortable. The attend This was the first time that I have used the service department since I purchased the vehicle. The waiting lounge was very comfortable. The attendant in the lounge was pleasant and friendly. The wait time was estimated accurately. The service representative explained the work that was performed on the vehicle. I was very satisfied with my experience. More

Adriana was just terrific to work with. She was attentive, knowledgeable, and assured that I was totally happy with the results of the work done. Very customer-oriented. She was attentive, knowledgeable, and assured that I was totally happy with the results of the work done. Very customer-oriented. More

This is best Lexus dealer in Maryland. The service technicians and service advisors are so knowledgeable. Never a problem scheduling or just showing up with an emergency issue. The service technicians and service advisors are so knowledgeable. Never a problem scheduling or just showing up with an emergency issue. More

My interaction with the dealership started with Doug Quander who still is friendly, ,concerned and helpful. Quander who still is friendly, ,concerned and helpful. More

Service Advisor Brandon Bart deserves special recognition for helping me with the following problem. On April 18, 2024, I brought my NX 350h to the dealership because the dashboard remained black each time t for helping me with the following problem. On April 18, 2024, I brought my NX 350h to the dealership because the dashboard remained black each time the car. After the techs determined that they needed to order a part and bring in someone from the regional office, Brandon quickly secured a loaner. During the week that the car was at the dealership, Brandon (at my request) got the routine service done so I would not need to return a second time........Unfortunately the problem is not resolved, and Brandon was totally forthright about the situation. Installing the part does not insure that the dashboard will not go dark again because the entire "dashboard mechanism" needs to be replaced. The replacement is not scheduled to be available for 200 days which is almost to the end of 2025. I was told I could not trade in the car now for new NX since it would be unsalable until the replacement was installed. I would urge anyone at Lexus to follow up continuously to secure a replacement dashboard for my car. Brandon has my contact information should anyone want to get in touch with me. More