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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,329 Reviews
Call Service Center (301) 781-6878

1,329 Reviews of Ourisman Lexus of Rockville - Service Center

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March 09, 2024

Great Staff! Justin took his time to explain everything I need to know. It was very helpful. More

by Byankalvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Mar 11, 2024 -

Ourisman Lexus of Rockville responded

Justin will appreciate the kudos! Thanks for sharing your experience working with our great team at Ourisman Lexus of Rockville!

March 08, 2024

Service is outstanding. Staff very helpful, professional and competent. Having the car serviced at Orisman Lexus is a fine experience worthy of recommendation, indeed! More

by mdoaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie, Sebastian & Omar
Report | Print
Mar 08, 2024 -

Ourisman Lexus of Rockville responded

Mdoaro, we're delighted to know you had a great experience with our team at Ourisman Lexus of Rockville. We appreciate your recommendation and look forward to serving you again in the future!

March 07, 2024

Justin was the rep and he was great. Clearly communicated with me and did not overpromise. My only issue was the 3% extra charge for credit card payments. More

by Stan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Mar 07, 2024 -

Ourisman Lexus of Rockville responded

Stan, we're glad to know Justin provided great service at Ourisman Lexus of Rockville. We appreciate your feedback about the credit card charge and will take it into consideration for future improvements. Thanks!

March 06, 2024

Justin is great everytime I bring my car in for service! The process is always great. More

by dn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Mar 06, 2024 -

Ourisman Lexus of Rockville responded

Thanks so much for your review and recognition! We'll be sure to let Justin know his service made a positive impression on your visit to Ourisman Lexus of Rockville. Until next time, drive safely!

March 02, 2024

Excellent service and accommodation. Brad was exceptional in ensuring that everything was taken care of. More

by Waleadrefai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Report | Print
Mar 04, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know you had an excellent experience with Brad at Ourisman Lexus of Rockville. Thanks for sharing your feedback and we'll make sure to pass on the kind words!

March 01, 2024

Justin was my service member and he did an excellent job with my 2015 RX 350. I was out in no time. Thank you! More

by dkostyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Mar 01, 2024 -

Ourisman Lexus of Rockville responded

It's great to know that Justin provided excellent service for your 2015 Lexus RX 350 at Ourisman Lexus of Rockville. We appreciate the positive feedback!

February 28, 2024

They are very prompt in delivery services and good customer service. I am impressed with them. More

by icaa7000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Feb 29, 2024 -

Ourisman Lexus of Rockville responded

Thanks for the review! We are so glad to hear that you enjoyed your experience working with the Ourisman Lexus of Rockville team.

February 28, 2024

Very professional and friendly reps with timel. vice rep was good in informing me the status as well as any additional issues. More

by svmodi01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Feb 29, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know you had a positive experience with our team at Ourisman Lexus of Rockville. We always aim for professionalism and timely updates! Thanks for your review, we appreciate it!

February 25, 2024

I was very pleased, as always, with the service at Lexus. Mike Jankowitz was very helpful and professional. I hope to work with him again if I have a service issue. More

by Phillips813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
Report | Print
Feb 26, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know you had a positive experience with Mike and the rest of our team at Ourisman Lexus of Rockville. We appreciate your feedback, and we'll be here for any future service needs!

February 23, 2024

Always love going to this dealership for anything I need which includes service and maitenance. Justin was extremely professional. More

by Deb the Celeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Feb 23, 2024 -

Ourisman Lexus of Rockville responded

We're so glad to know you enjoy visiting Ourisman Lexus of Rockville for your vehicle needs. Your kind words about Justin's professionalism are greatly appreciated!

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