Ourisman Lexus of Rockville - Service Center

This dealership, by far, is the best one I've ever been to. The entire team, beginning from sales, all the way to finance and service, are incredible. Although it's an hour and 45 min. drive from where I l to. The entire team, beginning from sales, all the way to finance and service, are incredible. Although it's an hour and 45 min. drive from where I live, it's worth it to make the drive for the service they provide. More

Vince was friendly & professional. He explained what was included in this scheduled maintenance and why it's important. I have already recommended him to family and friends. I don't l He explained what was included in this scheduled maintenance and why it's important. I have already recommended him to family and friends. I don't like that the dealership charges a 3% fee when paying by credit card. More

Responsiveness in addressing my concern; great communication of progress of repairs; reasonable cost to repair communication of progress of repairs; reasonable cost to repair More

Comfortable environment, bright space, and overall cleanliness. Attentive service and warm attitude. High work efficiency. The air in the lobby is fresh. cleanliness. Attentive service and warm attitude. High work efficiency. The air in the lobby is fresh. More

The experience was great form the very start while entering the garage to the time when service was completed. Jimmy Baker explained to me all was done and the next steps when needed. entering the garage to the time when service was completed. Jimmy Baker explained to me all was done and the next steps when needed. More

Brad in service was a pleasure to work with. Problem resolved quickly, less than an hour from start to finish Problem resolved quickly, less than an hour from start to finish More

The service team was professional, polite, helpful and responsive. They serviced my car in timely fashion. responsive. They serviced my car in timely fashion. More

Like ususal, the service was executed in a very organized and friendly manner. Thank you. and friendly manner. Thank you. More

Service was performed in timely and excellent fashion, easy to wait at dealership, and Andres answered all my questions. easy to wait at dealership, and Andres answered all my questions. More

The services were scheduled on Sat 11:00am and the Ourisman fulfilled it in reasonable time. Thank you. Ourisman fulfilled it in reasonable time. Thank you. More