Ourisman Lexus of Rockville - Service Center

My experiences at Ourisman of Rockville are always the best! I call and schedule my appointments with Mike J.. I drop my vehicle off and Mike J. calls me when it’s ready for pickup, best! I call and schedule my appointments with Mike J.. I drop my vehicle off and Mike J. calls me when it’s ready for pickup, More

Service Advisor Justin F. provides consistent outstanding service regarding our family's 2 Lexus vehicles. Whether a simple or complex issue or service item Justin provides cl provides consistent outstanding service regarding our family's 2 Lexus vehicles. Whether a simple or complex issue or service item Justin provides clear and timely information and counsel then gets the job done. He is focused on making it as easy as possible for us to get service done and get on with our daily lives. Outstanding service and fair pricing = a good value from your dealership. Thank you, Justin! Ken C More

Excellent employees who care and pay attention to meeting the needs of the customers. Highly recommend this dealership!! the needs of the customers. Highly recommend this dealership!! More

Attentive and efficient service. They will squeeze you in at the last minute and keep you up to date on the status of the service/repair. They will squeeze you in at the last minute and keep you up to date on the status of the service/repair. More

Was able to get a same-day appointment, arrived and didn’t have to wait long and problem fixed. Everyone was courteous. Excellent customer care. didn’t have to wait long and problem fixed. Everyone was courteous. Excellent customer care. More

Recently, I enjoyed a very pleasant service experience in the Rockville Ourisman Lexus dealer, and I would like to take this opportunity to share my feelings. The whole process from booking to picking up the Rockville Ourisman Lexus dealer, and I would like to take this opportunity to share my feelings. The whole process from booking to picking up the car is very smooth. The service consultant [name] was very professional and friendly. which makes me feel very relieved. The technical level of the maintenance team is also impressive. My vehicle problem was diagnosed quickly and accurately, and the repair was completed within the promised time. When the car was picked up, the car was cleaned and renewed, and the details were handled very well. In addition, the dealer's environment is also very comfortable, and the rest area provides free coffee and snacks, which makes me feel very relaxed while waiting. The service attitude of the whole team makes me feel their importance and care for customers. In general, I am very satisfied with the service of Rockville Ourisman Lexus and highly recommend it to other car owners. Thank you for your professionalism and dedication! ——Ding Zhenxiong More

Justin was excellent in taking care of my car during my recent service. He looked after me so well and was extremely helpful in taking care of all of my requests and questions. I could not be happier. I recent service. He looked after me so well and was extremely helpful in taking care of all of my requests and questions. I could not be happier. I hope the next time I get my car serviced (in 6 months), that I can get Justin again. More

Exceptional customer Service and very knowledgeable of my vehicle! I would invite all Lexus owners to the location. vehicle! I would invite all Lexus owners to the location. More

I’ve been a client for over 20 years and find them reliable and willing to go the extra mile. reliable and willing to go the extra mile. More

Ourisman Lexus Rockville has outstanding personnel: Mgr. Omar Perez & his driver: Brandon. They both did a tremendous job for me. Omar Perez & his driver: Brandon. They both did a tremendous job for me. More