Ourisman Lexus of Rockville - Service Center

Responsiveness in addressing my concern; great communication of progress of repairs; reasonable cost to repair communication of progress of repairs; reasonable cost to repair More

Comfortable environment, bright space, and overall cleanliness. Attentive service and warm attitude. High work efficiency. The air in the lobby is fresh. cleanliness. Attentive service and warm attitude. High work efficiency. The air in the lobby is fresh. More

The experience was great form the very start while entering the garage to the time when service was completed. Jimmy Baker explained to me all was done and the next steps when needed. entering the garage to the time when service was completed. Jimmy Baker explained to me all was done and the next steps when needed. More

Brad in service was a pleasure to work with. Problem resolved quickly, less than an hour from start to finish Problem resolved quickly, less than an hour from start to finish More

The service team was professional, polite, helpful and responsive. They serviced my car in timely fashion. responsive. They serviced my car in timely fashion. More

Like ususal, the service was executed in a very organized and friendly manner. Thank you. and friendly manner. Thank you. More

Service was performed in timely and excellent fashion, easy to wait at dealership, and Andres answered all my questions. easy to wait at dealership, and Andres answered all my questions. More

The services were scheduled on Sat 11:00am and the Ourisman fulfilled it in reasonable time. Thank you. Ourisman fulfilled it in reasonable time. Thank you. More

My experiences at Ourisman of Rockville are always the best! I call and schedule my appointments with Mike J.. I drop my vehicle off and Mike J. calls me when it’s ready for pickup, best! I call and schedule my appointments with Mike J.. I drop my vehicle off and Mike J. calls me when it’s ready for pickup, More

Service Advisor Justin F. provides consistent outstanding service regarding our family's 2 Lexus vehicles. Whether a simple or complex issue or service item Justin provides cl provides consistent outstanding service regarding our family's 2 Lexus vehicles. Whether a simple or complex issue or service item Justin provides clear and timely information and counsel then gets the job done. He is focused on making it as easy as possible for us to get service done and get on with our daily lives. Outstanding service and fair pricing = a good value from your dealership. Thank you, Justin! Ken C More