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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,329 Reviews
Call Service Center (301) 781-6878

1,329 Reviews of Ourisman Lexus of Rockville - Service Center

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October 24, 2022

I was pleasantly surprised that Brendan was so efficient. He showed me what the technicians would do and gave me an estimate. I also had my car cleaned inside and outside - a job done well. More

by Moose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan
Report | Print
Oct 25, 2022 -

Ourisman Lexus of Rockville responded

We are thrilled that Brendan and the team took such great care of you and your vehicle! Thank you for choosing Ourisman Lexus of Rockville and for sharing a positive review. Drive safely!

October 23, 2022

My vehicle has an interior piece missing after service and it smelled of flatulence upon getting in it to leave after service completed. Additionally, service staff needs more training in new customers. T More

by S S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph
Report | Print
Oct 24, 2022 -

Ourisman Lexus of Rockville responded

Thank you for your feedback. I apologize you're unhappy with the way your vehicle was returned to you or the treatment you received from our team. We strive for excellent care and make all service recommendations in our clients' best interests, so this is hard to hear. I will use this review as a learning opportunity, but please be in touch if you'd be willing so I can address your concerns about the missing interior piece. I hope to hear from you, Jesse Drost - General Manager - 301-762-9009

October 22, 2022

I am always satisfied with the work done at Lexus of Rockville and have been a customer for many years More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince
Report | Print
Oct 24, 2022 -

Ourisman Lexus of Rockville responded

Jane, thank you for the great review! We appreciate your business and we hope to see you again at Ourisman Lexus of Rockville. See you next time!

October 22, 2022

I appreciate the prompt and professionalism of Mike. As soon as I arrived, was greeted and helped. More

by brianjackson12366
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Oct 24, 2022 -

Ourisman Lexus of Rockville responded

We truly appreciate your kind words about Mike, Brian! Thank you for being a great Ourisman Lexus of Rockville customer.

October 22, 2022

Excellent Very kind Super service Fast Comfortable Good Waiting areas Close my home Cleaning my car More

by koosoonlee
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph
Report | Print
Oct 24, 2022 -

Ourisman Lexus of Rockville responded

Your thoughtful feedback means the world to us! Thank you for choosing Ourisman Lexus of Rockville and for stopping by to share your experience. We hope to see you again!

October 22, 2022

Great service and very happy with the consistency and attentiveness from Lexus of Rockville. A + More

by LR4Lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad
Report | Print
Oct 24, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

October 20, 2022

Brad and the whole service department is excellent I appreciate their personal care and professionalism More

by paulnewman212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad
Report | Print
Oct 20, 2022 -

Ourisman Lexus of Rockville responded

Paul, thank you for the great review! We are so glad to hear that Brad and the team delivered such a successful service experience. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

October 19, 2022

Justin our service advisor is always professional and helpful We drive from Virginia to Maryland because of the excellent service for our 2 vehicles More

by Goidfairchild
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Oct 19, 2022 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with Justin! We appreciate your business and we hope to see you again at Ourisman Lexus of Rockville. Drive safely!

October 19, 2022

Excellent in showroom and service. I have been a customer for many years and have been very happy More

by archietewarson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amdres
Report | Print
Oct 19, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the excellent review of Ourisman Lexus of Rockville, Archietewarson! We are lucky to have you as a customer. See you next time!

October 19, 2022

Got the service done. Brad is professional and would 100% recommend to anyone who needs their auto service at a reasonable rate. More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad
Report | Print
Oct 20, 2022 -

Ourisman Lexus of Rockville responded

This feedback is everything we hope to see, Tony! We're elated that Brad made your experience a total success. Your recommendation means a lot to the entire team at Ourisman Lexus of Rockville. Thank you, and safe travels!

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