Ourisman Lexus of Rockville - Service Center

Excellent service staff: the whole experience was just as I’d hoped—even the last minute loaner car. as I’d hoped—even the last minute loaner car. More

Pierre the service employee was very informative and considerate to my requirements, most of all he was patient and listened to my concerns pertaining to my vehicle which meant a lot. considerate to my requirements, most of all he was patient and listened to my concerns pertaining to my vehicle which meant a lot. More

Sales rep and managers are very professional, friendly, efficient, and easy to communicate. I would give the best rating. efficient, and easy to communicate. I would give the best rating. More

The Service was excellent. ,Brad was very helpful and the best we have received so far ,Brad was very helpful and the best we have received so far More

Good very knowledgeable excellent experience will be back for service on my 2019 Lexus. 10 stars. for service on my 2019 Lexus. 10 stars. More

Prompt courteous service. On time with good communication for their valet service. I would use this service again. On time with good communication for their valet service. I would use this service again. More

Vince was great! He went above and beyond to make sure my car was done fast! Thank you! He went above and beyond to make sure my car was done fast! Thank you! More

Took too long time for engine oil change 2hours 30min not cleaned car either.had it done because I prepaid for the service. cleaned car either.had it done because I prepaid for the service. More

Prices are fair for a dealership. Service is great. Andrés kept me abreast to all work being performed. Bagels and coffee were a nice bonus Service is great. Andrés kept me abreast to all work being performed. Bagels and coffee were a nice bonus More

The dealership was honest regarding my service issue. I came in believing a far more serious issue was the problem. They could have said yes and made more money but they did not. I was able to still take I came in believing a far more serious issue was the problem. They could have said yes and made more money but they did not. I was able to still take care of my business because they gave me a loaner. Mr. Pierr gave me updates every step of the way. More