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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,329 Reviews

1,329 Reviews of Ourisman Lexus of Rockville - Service Center

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October 09, 2022

It was a real pleasure to work with Joseph at Lexus Ourisman. He was very helpful and provided frequent updates during the service. He also made sure I understood the process and details of the work. T More

by Aminatou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
Oct 10, 2022 -

Ourisman Lexus of Rockville responded

Thank you for sharing your 5-star service experience with Joseph and the team at Ourisman Lexus of Rockville! Safe driving!

October 08, 2022

Outstanding reliable car service. It is hard to find such a reliable service dealer. Jimmy Baker is outstanding More

by DJ & Nugget
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Oct 10, 2022 -

Ourisman Lexus of Rockville responded

We're honored Jimmy has offered professionalism that's earned Ourisman Lexus of Rockville your confidence! Thank you for your glowing review!

October 08, 2022

Mike was great! Everything was explained clearly, service completed in timely manner and to my satisfaction. More

by Finfan
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 10, 2022 -

Ourisman Lexus of Rockville responded

We will certainly let Mike know you had a great experience! Thanks so much for the kind words, from the Ourisman Lexus of Rockville team.

October 06, 2022

The very best experience I could have expected for service . I will come back again. More

by richardperryusaret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andries
Oct 06, 2022 -

Ourisman Lexus of Rockville responded

We are blushing from your wonderful review! Thank you from the Ourisman Lexus of Rockville team!

October 05, 2022

Andres was fast to approach me and was able to give me updates throughout the wait More

by Arthur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Oct 05, 2022 -

Ourisman Lexus of Rockville responded

Arthur, we couldn't be happier hearing that you had a great time working with Andres! Thank you for the 5-stars from all of us at Ourisman Lexus of Rockville!

October 04, 2022

Excellent. Mike was awesome, he kept his commitment from the last time I was there for service. He kept me informed the entire time I was there as well as being More

by lomorris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 04, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to recommend Mike and the rest of the Ourisman Lexus of Rockville team. We're happy that you're happy!

October 04, 2022

My service consultant, Brendan, was excellent and met all my expectations as the mediator between myself and the service technician(s) . Good job by all! More

by Austin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Bart
Oct 04, 2022 -

Ourisman Lexus of Rockville responded

Thanks, Austin, for the five-star review for Brendan and the Ourisman Lexus of Rockville team! See you next time.

October 01, 2022

Justin kept me informed about my service and went over the details. He also informed me of a recall that l wasn't aware of. More

by Cmukolwe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 03, 2022 -

Ourisman Lexus of Rockville responded

Thanks for leaving Ourisman Lexus of Rockville a five-star review! We are glad that Justin did an excellent job informing you of your required services. Safe travels, and we'll see you next time!

September 27, 2022

Pierr was an excellent service tech. He took great care to explain what was needed to be done and why it was needed. Work was completed in a timely and thorough manner. More

by tomjebrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierr Hernandez
Sep 27, 2022 -

Ourisman Lexus of Rockville responded

It makes our day to hear that you were so well taken care of by our team! Thank you for choosing Ourisman Lexus of Rockville for your service needs, we hope to welcome you back again down the road. Have a wonderful day!

September 27, 2022

Premium customer service. Andre was personable and gave pertinent information involving my car, I.e. the date my prepaid maintenance must be completed by December 1, 2022. More

by Kim Shaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Sep 27, 2022 -

Ourisman Lexus of Rockville responded

Kim, we are ecstatic to see that Andre and the team delivered 5-star service! Thank you for your business, and come by Ourisman Lexus of Rockville anytime!

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