Ourisman Lexus of Rockville - Service Center

The experience is always a great one. The drop off and pick up process flows seamlessly thanks to Jimmy Baker, my service writer. The drop off and pick up process flows seamlessly thanks to Jimmy Baker, my service writer. More

Excellent , but pricy. Since I drive only about 1,000 miles during 6-8 month periods, per visit I don‘t need frequent mileage check-up..(such as 55K & 60K mileage, etc.) Since I drive only about 1,000 miles during 6-8 month periods, per visit I don‘t need frequent mileage check-up..(such as 55K & 60K mileage, etc.) More

Great dealership, everything went well I brought my car for an annual maintenance and Jimmy took care of everything for an annual maintenance and Jimmy took care of everything More

Kathleen is very professional and polite. Explained all the work needed for my Lexus Rx350 in detail. Explained all the work needed for my Lexus Rx350 in detail. More

Staff are knowledgeable and seek solutions to problems until they are solved. I am glad that they solved my issues regarding travel guidance system. The facility is clean and people are courteous. until they are solved. I am glad that they solved my issues regarding travel guidance system. The facility is clean and people are courteous. More

I had a nail in my tire. I called the dealership and had an appointment right away. They took care of it in less than hour half. The tires were under warranty no cost for a n I called the dealership and had an appointment right away. They took care of it in less than hour half. The tires were under warranty no cost for a new one. More

Usually pleased but not the past two visits, although Aaron was very nice. Disappointed in sales and used car dealers. Feel I was cheated, duped Aaron was very nice. Disappointed in sales and used car dealers. Feel I was cheated, duped More

I'm new at Ourisman Lexus. Customer Service has been very good. Vince has been wonderful to deal with. He is knowledgeable, helpful and friendly. I would recommend Ourisman Ser Customer Service has been very good. Vince has been wonderful to deal with. He is knowledgeable, helpful and friendly. I would recommend Ourisman Service. More

I am a new Lexus car owner. This was my 2nd maintenance. I received a call from my Dealership the same day that the maintenance due alert came on in my car. I was able to easi This was my 2nd maintenance. I received a call from my Dealership the same day that the maintenance due alert came on in my car. I was able to easily get the date and time that I wanted for my appointment. The person that was assigned to my car was excellent. He was friendly, professional, and addressed all my questions. More

Justin is always professional and helpful when I come to get my suv service. He also provides me any information or concerns that I may need. regarding my suv. I really appreciate that he is honest too. My get my suv service. He also provides me any information or concerns that I may need. regarding my suv. I really appreciate that he is honest too. My experience has been awesome with Justin and the dealership. I will continue to recommend my family and friends to Ourisman Lexus of Rocville Md. Thanks Ms. White More