Ourisman Lexus of Rockville - Service Center

Recently, I enjoyed a very pleasant service experience in the Rockville Ourisman Lexus dealer, and I would like to take this opportunity to share my feelings. The whole process from booking to picking up the Rockville Ourisman Lexus dealer, and I would like to take this opportunity to share my feelings. The whole process from booking to picking up the car is very smooth. The service consultant [name] was very professional and friendly. which makes me feel very relieved. The technical level of the maintenance team is also impressive. My vehicle problem was diagnosed quickly and accurately, and the repair was completed within the promised time. When the car was picked up, the car was cleaned and renewed, and the details were handled very well. In addition, the dealer's environment is also very comfortable, and the rest area provides free coffee and snacks, which makes me feel very relaxed while waiting. The service attitude of the whole team makes me feel their importance and care for customers. In general, I am very satisfied with the service of Rockville Ourisman Lexus and highly recommend it to other car owners. Thank you for your professionalism and dedication! ——Ding Zhenxiong More

Justin was excellent in taking care of my car during my recent service. He looked after me so well and was extremely helpful in taking care of all of my requests and questions. I could not be happier. I recent service. He looked after me so well and was extremely helpful in taking care of all of my requests and questions. I could not be happier. I hope the next time I get my car serviced (in 6 months), that I can get Justin again. More

Exceptional customer Service and very knowledgeable of my vehicle! I would invite all Lexus owners to the location. vehicle! I would invite all Lexus owners to the location. More

I’ve been a client for over 20 years and find them reliable and willing to go the extra mile. reliable and willing to go the extra mile. More

Ourisman Lexus Rockville has outstanding personnel: Mgr. Omar Perez & his driver: Brandon. They both did a tremendous job for me. Omar Perez & his driver: Brandon. They both did a tremendous job for me. More

I have been very pleased with the service at Ourisman Lexus. The valet service is fantastic when they bring a loaner car and take mine in for service. I received a call to let me know what was done and a Lexus. The valet service is fantastic when they bring a loaner car and take mine in for service. I received a call to let me know what was done and ask if there are any questions. More

Was told I needed two major repairs which turned out to be false..mechanic who did oil change told us this but we went elsewhere and found the work was not even close to being needed.. be false..mechanic who did oil change told us this but we went elsewhere and found the work was not even close to being needed.. More

Visited this dealership for the first time. I'm well versed in cars, can turn a wrench myself, and usually use trusted independent mechanics for things I need help with. I decided to give thi I'm well versed in cars, can turn a wrench myself, and usually use trusted independent mechanics for things I need help with. I decided to give this dealer a shot because I needed the work done quickly and the price quoted online ($190) seemed fair. The service advisor was friendly overall, but I was disappointed by the typical attempt to overcharge (nearly 2X) for a fairly simple service "because the computer said so". They did make good on the original quote, but only after I called them out and asked to speak to the service manager. Sadly, I assume this tactic works on most unsuspecting customers and is the way things simply are with dealership compensation models. At the end of the service, I was offered new control arms for more than $3K - wow. I was expecting much more from the "legendary" Lexus service experience I had heard about. Perhaps they are busy enough without my business. Thank you. More

In for scheduled maintenance. I received great service and recommendations from Brad. My service was performed in a timely manner. I received great service and recommendations from Brad. My service was performed in a timely manner. More

they provided fast efficient service on short notice . I am very happy with Lexus of Rockville I am very happy with Lexus of Rockville More