Ourisman Lexus of Rockville - Service Center

Customer Service is good. Customer service waiting area is convenient and clean. The service lanes are accessible. Customer service waiting area is convenient and clean. The service lanes are accessible. More

Omar was polite, receptive, communicates well. Was periodically informed me on when and how soon the car will be ready. It was well done and ready on time Was periodically informed me on when and how soon the car will be ready. It was well done and ready on time More

everything worked out perfect, Andres explained everything that was need to be done and explained the cost..! everything that was need to be done and explained the cost..! More

The service rep. (Kat) made drop off and pickup very quick and easy. The car was in in out in three hours (Kat) made drop off and pickup very quick and easy. The car was in in out in three hours More

2nd time being met/assisted by Jimmy when needing to service a vehicle---he's fantastic. Personable, professional, communicative. Thank you, Jimmy! service a vehicle---he's fantastic. Personable, professional, communicative. Thank you, Jimmy! More

Fantastic overall customer service, especially Brendan in the Service Department! Perfectly timely, thorough and priced totally appropriately! the Service Department! Perfectly timely, thorough and priced totally appropriately! More

Upon arrival, I was greeted by service advisor Jimmy Baker (8320). I requested an oil change, a multipoint inspection, and the recall parts if available. Jimmy asked me to wait in the lounge and later i Baker (8320). I requested an oil change, a multipoint inspection, and the recall parts if available. Jimmy asked me to wait in the lounge and later informed me that everything looked good, though the tire tread was in the yellow zone and might need replacement next visit. I was in and out in under an hour and a half. Jimmy was professional and courteous. Keep up the great work! More

Professional Knowledgeable Competent Fast Service AAAAA! !!!! Excellent Dealership Competitive Pricing Loyal Trustworthy Highly Respected Highly Recommend !!!! Excellent Dealership Competitive Pricing Loyal Trustworthy Highly Respected Highly Recommend More

Great dealership, staff members are always pleasant and welcoming. Highly recommend this dealership for servicing your vehicle. Omar is an outstanding service advisor! welcoming. Highly recommend this dealership for servicing your vehicle. Omar is an outstanding service advisor! More

Excellent customer service. Brendan was at tentative to me from start to finish, he explained everything to me. He was thorough and patient. Brendan was at tentative to me from start to finish, he explained everything to me. He was thorough and patient. More