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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,320 Reviews
Call Service Center (301) 781-6878

1,320 Reviews of Ourisman Lexus of Rockville - Service Center

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November 14, 2024

This was our first time returning to Ourisman for our 6 month service on the ES 350 we purchased there. Mike was very helpful with explaining what they were performing. They completed the service in less t More

by Buyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Jesse Drost
Report | Print
Nov 14, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that your service experience at Ourisman Lexus of Rockville was both efficient and satisfying! It's great to know Mike provided helpful explanations and ensured everything went smoothly. We look forward to welcoming you back for future visits!

November 10, 2024

Very professional and very thoughtful. He went the extra mile for a customer. Thank you Justin More

by Mothersanz@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Nov 11, 2024 -

Ourisman Lexus of Rockville responded

We're elated to hear that Justin demonstrated our commitment to customer service at Ourisman Lexus of Rockville!

November 09, 2024

Service was seamless and done very quickly. This was my first time using this dealership. An enjoyable experience. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Nov 11, 2024 -

Ourisman Lexus of Rockville responded

Mark, we're delighted to hear that your first visit with Ourisman Lexus of Rockville was seamless and enjoyable. Thank you for choosing us!

November 09, 2024

Solid attention to detail. Brendan is meticulous in servicing my vehicle. Trust him and goo his team with multiple Lexus cars of mine. Keep up the solid work. More

by Team Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan, Jesse Drost
Report | Print
Nov 11, 2024 -

Ourisman Lexus of Rockville responded

Thank you for trusting Brendan and the team at Ourisman Lexus of Rockville with your vehicles! We're delighted to hear about your positive experience, and we'll continue striving for excellence. We appreciate your support!

November 09, 2024

Jimmy Baker is a very professional service advisor. He is customer focused, pays attention to details and gets our automobile service done correctly. I highly recommend him and the Ourisman dealershi More

by ro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Nov 11, 2024 -

Ourisman Lexus of Rockville responded

Thank you for the glowing recommendation! We're delighted to hear that Jimmy provided such attentive service at Ourisman Lexus of Rockville. We appreciate your support and look forward to serving you again!

November 08, 2024

Mike is the best advisor in 3. 5 years. This the 3rd Lexus dealership I’ve tried. Very professional and courteous More

by vijay pandit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Nov 08, 2024 -

Ourisman Lexus of Rockville responded

Vijay, we're delighted to hear that Mike provided you with such a professional and courteous experience at Ourisman Lexus of Rockville. Thank you for your kind words!

November 06, 2024

Awesome service department. Kathleen is a pro, very kind, and personable. I highly recommend Lexus of Rockville for service requirements. More

by n.zand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khatleen, Jeannette Shalaby, Jesse Drost
Report | Print
Nov 06, 2024 -

Ourisman Lexus of Rockville responded

Thank you for the recommendation! We're delighted to hear that Kathleen provided awesome service at Ourisman Lexus of Rockville. Until next time, drive safely!

November 06, 2024

Excellent service! Knowledgeable, friendly, and efficient. Went above and beyond to ensure satisfaction. Highly recommend! More

by Yousufnagaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jankowitz , Jeannette Shalaby, Jesse Drost
Report | Print
Nov 06, 2024 -

Ourisman Lexus of Rockville responded

Thank you for the glowing review! We're delighted to hear that our team at Ourisman Lexus of Rockville provided excellent service and exceeded your expectations. We appreciate your recommendation!

November 05, 2024

Great customer service by Brad … I am satisfied the professionalism & kind from him . Thank you & appreciate the work I put in my car More

by hien.vu15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Nov 05, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Brad provided great customer service at Ourisman Lexus of Rockville. Thank you for sharing your satisfaction with his professionalism and kindness! We appreciate your feedback and look forward to serving you in the future.

November 03, 2024

Great customer service! Gave great advice for how to fix my car without having to spend a fortune. I appreciated their effort, honesty, and advice. Jimmy was amazing! More

by Sarah J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
Nov 04, 2024 -

Ourisman Lexus of Rockville responded

Sarah, we're delighted to hear that Jimmy and the team at Ourisman Lexus of Rockville provided you with excellent service and honest advice. Thank you for sharing your experience!

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