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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,320 Reviews
Call Service Center (301) 781-6878

1,320 Reviews of Ourisman Lexus of Rockville - Service Center

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November 02, 2024

Justin was awesome he got my car in and out in a timely manner. Thanks for the 5star service! More

by treciawatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Nov 04, 2024 -

Ourisman Lexus of Rockville responded

Thanks for putting your trust in Justin and the Ourisman Lexus of Rockville team! It was our pleasure to get you back on the road in no time.

October 26, 2024

Good experience. Kathleen, the service advisor was very knowledgeable, friendly and professional. Will definitely go back.and recommen. More

by Wassefn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen, Jesse Drost
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Oct 28, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your positive experience with Kathleen and the team at Ourisman Lexus of Rockville! We're delighted to hear that her expertise made a difference. We look forward to welcoming you back in the future!

October 23, 2024

I had made an appointment and when I got there Brendan came up immediately to assist me who was very professional, polite, and courageous. The service on my car was completed in a timely many. More

by rnprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Oct 23, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Brendan provided you with professional and courteous service at Ourisman Lexus of Rockville. Thank you for sharing your experience, and we're glad the service was completed promptly!

October 23, 2024

Adriana is a knowledgeable and relatable representative. I will continue to have my car serviced by Lexus because of her exemplary customer service. More

by petitm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana , Jeannette Shalaby, Jesse Drost
Report | Print
Oct 23, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Adriana's exemplary service has earned your trust at Ourisman Lexus of Rockville. Thank you for sharing this feedback, and we look forward to continuing to serve you!

October 23, 2024

Fast and thorough work. On time and friendly service people. Didn’t have to wait a long time More

by Jim.wang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Oct 23, 2024 -

Ourisman Lexus of Rockville responded

We couldn't ask for a better review of Ourisman Lexus of Rockville. Thanks so much, Jim!

October 23, 2024

Had my first service at this dealership this week. Brad was friendly and courteous, and was able to get me in and out of there in record time.A very positive experience overall. More

by Golden girl
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad, Jesse Drost
Report | Print
Oct 23, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Brad provided you with a friendly and efficient service experience at Ourisman Lexus of Rockville. Thank you for sharing your positive feedback, and we look forward to serving you again in the future!

October 23, 2024

service is very good list every thing they do Juston very nice person he explanation More

by jackmeng1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juston very nice person, Jeannette Shalaby, Jesse Drost
Report | Print
Oct 24, 2024 -

Ourisman Lexus of Rockville responded

Jack, we appreciate the stellar review here at Ourisman Lexus of Rockville! Thanks for giving a shoutout to Justin.

October 22, 2024

Andres in Service always takes great care of my car! He explains everything in a way that is understandable. I highly recommend this dealership for purchasing and servicing your vehicle! This is my 2n More

by jenni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres P
Report | Print
Oct 23, 2024 -

Ourisman Lexus of Rockville responded

Thank you for your loyalty and recommendation, Jenni! We're delighted to hear that Andres has been taking excellent care of your car at Ourisman Lexus of Rockville. We look forward to continuing to serve you in the future!

October 22, 2024

Jimmy is excellent. Cares. Told me all alternatives seem to really care. Goes out of his way to make you feel good More

by Drdan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim service
Report | Print
Oct 23, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Jimmy provided such attentive service at Ourisman Lexus of Rockville. It's great to know he went above and beyond for you! Thank you for sharing your experience with us.

October 16, 2024

Always great service and Jimmy is amazing he is extremely detailed and does an excellent job explaining the required work. More

by Brianschwart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Report | Print
Oct 16, 2024 -

Ourisman Lexus of Rockville responded

Brianschwart, thank you for the kind words! We're delighted to hear that Jimmy provided excellent service at Ourisman Lexus of Rockville. We appreciate your support and look forward to serving you again!

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