Ourisman Lexus of Rockville - Service Center

Justin Furstenberg, Service Manager, did an excellent job working with me to service my vehicle. working with me to service my vehicle. More

Service and support was exceptional, very professional and courteous. Would most certainly recommend over the dulles location. and courteous. Would most certainly recommend over the dulles location. More

Had the RX in for a recall and our second service check. Check in was a breeze and my service advisor Justin took over the process. He was extremely courteous and had me out of there quickly in a loaner car Check in was a breeze and my service advisor Justin took over the process. He was extremely courteous and had me out of there quickly in a loaner car. He stayed in touch with me about the repair and let me know immediately when my vehicle was ready. I was totally impressed with Justin and the entire process. More

My experience at Ourisman service has pretty much been a pretty poor overall. I took my vehicle for a diagnostic service to be told I ran it low on gas (which wasn't true). I explained it couldn't be, to wh pretty poor overall. I took my vehicle for a diagnostic service to be told I ran it low on gas (which wasn't true). I explained it couldn't be, to which they insisted it was what the mechanic said. I told them lets try and induction service if it wasnt much more cost (I later found out it wasn't really done well/correctly as I have pictures showing my intake/carbon still inside my engine. I picked the car up and minutes later the light came back on. I brought it back and a day later they called me to tell me it needed over 4.5k in work (that's a 180 over needing gas). I didn't believe this and took it independently to find it was something minor a few hundred fixed. The parts counter is great here..but the service section is unfortunately not in favor of the consumer. I called back a handful of times to provide feedback, but without even mentioning my actual experience they never responded to the couple voice mails I left. I'm not one to leave bad feedback, but I just feel that a company should try to do right by the consumer and atleast be honest. More

As always this dealership when it comes to customer service is always above and beyond what you expected. This dealership always show the best customer service you always looking for. service is always above and beyond what you expected. This dealership always show the best customer service you always looking for. More

Mike has an outstanding customer service& helpful and professional .He goes the extra mile providing great service . professional .He goes the extra mile providing great service . More

Great service. He was very courteous and helpful. Service was quick and did not have to wait long was quick and did not have to wait long More

Service Manager forgot about me. Never came into waiting area to advise me. I had to go looking for help after 1.5 hours. area to advise me. I had to go looking for help after 1.5 hours. More

As always, I had a positive experience at the dealership. All the staff was very professional and knowledgeable. All the staff was very professional and knowledgeable. More

Great dealership with great staff! Always have gone above and beyond. I tell people about this dealer all the time. and beyond. I tell people about this dealer all the time. More