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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,326 Reviews

1,326 Reviews of Ourisman Lexus of Rockville - Service Center

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October 01, 2021

Always the best service by Jimmy Baker. He’s courteous, Always the best service by Jimmy Baker. He’s courteous, knowledgeable, responsive and always a pleasure to work with. More

by Kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Oct 01, 2021 -

Ourisman Lexus of Rockville responded

Kay, thank you for taking the time to share! We are thrilled to hear that you are so confident in Jimmy to get the job done. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

September 30, 2021

Andre provided ride home after dropping car off for routine maintenance. I expected job to take about four hours. it was completed in about two. My wife informed him that I wasn't home home when he c More

by cjenn721
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre (?) Service Dept
Sep 30, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such a seamless service experience working with Andre and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

September 30, 2021

The dealership exceeded my expectations. Jimmy was professional and very efficient. The parts, labor and service I needed was explained carefully by Jimmy. The promised completion pick up date was h More

by Imaxine1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Sep 30, 2021 -

Ourisman Lexus of Rockville responded

It's truly our pleasure to provide you with detailed service and return your vehicle to you in prime condition. We're happy to hear that Jimmy's professionalism and communicative care earned us your support and that your service visit was such a success. From all of us here at Ourisman Lexus of Rockville, thank you and drive safely!

September 29, 2021

Brought our car in for its first service. Great experience. Mike took exceptional care of us. he even fixed something I had broken and didn’t ask them to do. We’re very pleased with the service her More

by mkhoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so happy to hear that you enjoyed your service experience working with Mike and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

September 29, 2021

Outstanding customer service, I recommend this dealership to anyone. Comfortable chairs in the lobby. Nice coffee Staff very courteous & professional. They make you feel like a VIP Visit Ourisman Lexus Ro More

by cyvaf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Sep 30, 2021 -

Ourisman Lexus of Rockville responded

All of our guests are Ourisman Lexus of Rockville VIPs which is why we do all we can to provide a 5 star experience! It means so much that you recommend our team and we look forward to providing you with exceptional service once more at your next visit!

September 29, 2021

Job well done. They fixed the problem of my car in a timely fashion. Keep up the good work More

by Sconteh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Sep 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! It is wonderful to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

September 28, 2021

Professional, pleasant. Service personnel was very nice and assuring of how great work is done at the shop. He was right. I am very pleased. More

by ghaquist1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Sep 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for giving our dealership such a marvelous rating! It is wonderful to hear that the Ourisman Lexus of Rockville team is delivering this level of service for our valued guests. Feel free to call or stop by if there is anything else we can do for you!

September 27, 2021

As always, appreciative Services provided by Justin Ourisman Lexus of Rockville. Which is why drive the distance as opposed to a location in proximity! More

by Parkdc620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 27, 2021 -

Ourisman Lexus of Rockville responded

We're glad to hear it! Thank you for the great review and for taking your service needs to the Ourisman Lexus of Rockville team. Safe travels and have a great day!

September 26, 2021

Always pleasant and helpful. Work is done well and quickly. Service people like Jimmy very responsive. More

by Amsplete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Baker, Gabriela Ramos
Sep 26, 2021 -

Amsplete responded

They have serviced my car very well.

Sep 26, 2021 -

Ourisman Lexus of Rockville responded

We're glad to hear we haven't let you down! Thank you for servicing your vehicle here at Ourisman Lexus of Rockville - we hope to see you again next time!

September 26, 2021

They check my vehicle and gave me an estimate of the kind of repairs needed. Also, the service centre is closed to where I l More

by baldinayuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne
Sep 26, 2021 -

Ourisman Lexus of Rockville responded

Our team is always happy to perform a diagnostic check and provide you with an estimate for the service you require. We're grateful that you brought your automotive business to Ourisman Lexus of Rockville and hope we can continue to service your vehicle in the future!

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