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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,326 Reviews
Call Service Center (301) 781-6878

1,326 Reviews of Ourisman Lexus of Rockville - Service Center

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September 25, 2021

I brought my leased car in for a 25000 service and was helped by my service advisor Jimmie Baker ! He was honest, clear, and listened to my concerns ! More

by audstarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie Baker
Report | Print
Sep 25, 2021 -

audstarr responded

I already wrote a review

Sep 27, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share! We're so glad to hear that you had a great experience servicing your car with us - and we wish you many safe travels till the next time! Take care. - the Ourisman Lexus of Rockville team

September 24, 2021

Advisor Andres went extra miles to repair my vehicle patiently working with my 3rd party warranty. Car drives like new. Thanks Andres!! More

by RK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Report | Print
Sep 24, 2021 -

Ourisman Lexus of Rockville responded

We deeply appreciate your fantastic review! It is always great to see that Andres is going above and beyond to create great experiences for our valued guests. Thanks for supporting Ourisman Lexus of Rockville and we will see you next time!

September 23, 2021

Great service, great people, timely and very helpful. Been a Lexus customer for a long time and Lexus of Rockville has always been the best! More

by Jclee698
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Sep 23, 2021 -

Ourisman Lexus of Rockville responded

Thanks so much for the excellent review of Ourisman Lexus of Rockville! We're pleased to hear that our team has always taken great care of you.

September 22, 2021

Jimmy was responsive and a great help. really appreciate the great service. He kept me posted and helped with all issues. More

by customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Service Advisor
Report | Print
Sep 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that Jimmy delivered such a seamless service experience. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

September 22, 2021

Jimmy is the BEST!! Extremely helpful in explaining what needs to be done . . . Very knowledgeable!! More

by GinaD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Sep 22, 2021 -

GinaD responded

Jimmy is a Keeper!!

Sep 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Gina! We appreciate the kind words about Jimmy and will be sure to pass them along. We hope to see you back at Ourisman Lexus of Rockville down the road!

September 22, 2021

The service team was excellent. The person I worked with, Mike, was super helpful and kind. More

by lsecco1lsecco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Sep 23, 2021 -

Ourisman Lexus of Rockville responded

We're glad to hear your service went over without a hitch! Thank you for the great review and for taking your maintenance needs to Ourisman Lexus of Rockville - we hope to see you again!

September 21, 2021

Justin Furstenberg Did an excellent jobEverything I Justin Furstenberg Did an excellent job Everything I wanted was done right The detailing looks just great More

by Mvenit65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Furstenberg
Report | Print
Sep 21, 2021 -

Ourisman Lexus of Rockville responded

Thanks so much for the kind words about Justin! We're happy that you're pleased with our team's work here at Ourisman Lexus of Rockville.

September 19, 2021

Mike was very courteous and professional. My car was taken care of in a timely manner. Thank you More

by Michelle Loya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Sep 20, 2021 -

Ourisman Lexus of Rockville responded

Michelle, thank you for the great review! Hearing that Mike went the extra mile to assist with your vehicle made our day. Safe travels, and we hope to earn your business again at Ourisman Lexus of Rockville!

September 19, 2021

Great service and always on time. Honest recommendations given with no pressure to get additional service More

by bjoinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Sep 19, 2021 -

Ourisman Lexus of Rockville responded

We are so pleased to hear you had a great experience with the Ourisman Lexus of Rockville team. Thank you for your support and we hope to see you again down the road. Take care!

September 18, 2021

Very professional and polite service at this dealership! Andreas in the Service Department did a great job when I recently took my car in. I appreciated his concern and efficiency. I had a good experience, More

by Najafuller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andraes
Report | Print
Sep 20, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such an outstanding service experience working with Andreas and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

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