Ourisman Lexus of Rockville - Service Center

Met Jimmy Baker for the first time as our Rockville Lexus service advisor. He couldn’t have been any more informative, professional and responsive! Took care of service, as well as some added issues, in a p service advisor. He couldn’t have been any more informative, professional and responsive! Took care of service, as well as some added issues, in a prompt, polite and personable manner. Great experience! More

Fast efficient service. Easy to schedule. The telephone follow up was fast. I will recommend Lexus of Rockville. follow up was fast. I will recommend Lexus of Rockville. More

The rep was courteous; overall service is not quite the same as in 2012 was ok same as in 2012 was ok More

Service manager, finished project, negotiations with insurance company, timeliness and excellent no cost loaner all were excellent. insurance company, timeliness and excellent no cost loaner all were excellent. More

The process of getting my car service schedule is easy. The welcome and reception process is prompt. M y technician Andres' very polite and patiently answers my questions. The welcome and reception process is prompt. M y technician Andres' very polite and patiently answers my questions. More

Friendly, efficient service. Excellent ambience with complimentary goodies. You get what you pay for and this is a high end dealership, so there’s that. But where else are you gonna take that sweet Lexu complimentary goodies. You get what you pay for and this is a high end dealership, so there’s that. But where else are you gonna take that sweet Lexus, Fast Eddie’s Auto Repair? More

This dealership puts it’s customers first in service. They delight the customer by exceeding their expectations. They delight the customer by exceeding their expectations. More

I purchased a 2021 Lexus RX450h in March and was sent a reminder by the sales person that a service call was established to check on the car at the 6 months interval. Contacted the service department to s reminder by the sales person that a service call was established to check on the car at the 6 months interval. Contacted the service department to schedule an appointment. No hassle and service was completed within 45 minutes with a car wash. Waiting area was clean and socially distanced between chairs. Good experience! More

I was very please that I was met by the service rep and he was the person I had to talk with. he was the person I had to talk with. More

Easy pick-up for maintenance; polite and professional custom support. Best to call for service rather than book online to ensure appointment is scheduled correctly. custom support. Best to call for service rather than book online to ensure appointment is scheduled correctly. More