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Ourisman Mazda of Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.4
548 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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801 Rockville Pike A

Rockville, MD

20852

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Showing 548 reviews

December 31, 2023

Many praises to the entire Mazda service team! But I would be remiss if I didn’t give a shout out to Keith and Mark are always courteous and accommodating. Maxine always has a very nice loaner c More

by racherry28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty Schwartz sold me my car and I would definitely rate him five stars
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Jan 09, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your 5-star review, racherry28! We appreciate the staff highlights for Keith, Mark, Maxine, Alex, and Marty and are thrilled to hear they made your experience great. We'll be sure to pass your kind words on and tell them to keep up the great work. We're grateful to have them on our team! If you or your Mazda needs anything, please give us a call or visit our website. We're here and happy to help. Enjoy the rest of your day and take care! We look forward to welcoming you back. :)

December 24, 2023

I went to test drive used vehicles one evening, and after waiting around in the front of the dealership for fifteen minutes, Ali basically shooed me out, after giving me keys for a solo test drive of a car t More

by zthabet98
Recommend Dealer
No
Employees Worked With
Ali Hatam
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2024 -

Ourisman Mazda of Rockville responded

zthabet, thank you for taking the time to share your feedback with us. I have forwarded your concerns to our General Manager, Loc Truong. He will meet with his team to discuss your comments and ensure all concerns are promptly addressed. If you have any additional information regarding your visit, please contact Loc directly at Loc@OurismanCars.com. We look forward to hearing from you and restoring your trust in Ourisman.

December 24, 2023

This is the second time buying a Mazda from Ray. We were really happy with the process and price. More

by manic.dragan019
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Ourisman Mazda of Rockville responded

Thank you very much for the five stars! We're thrilled to hear about your positive experience working with Ray at Ourisman Mazda of Rockville. Glad they worked hard to get you a great deal on your new Mazda and made the car buying process pleasant. We'll be sure to pass your kind words on and tell them to keep up the fantastic work. If your vehicle needs anything, please give us a call or visit our website--we're here anytime. Thanks for being a member of the Ourisman Family and take care!

December 22, 2023

The dealership is very inviting. There is a nice lounge to get coffee, water and snacks while waiting. More

by jpstra83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Loc Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Schwartz
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Jan 03, 2024 -

Ourisman Mazda of Rockville responded

Thank you for taking the time to share your feedback with us! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that working with Loc and Marty. We'll be sure to pass your kind words on to them. Thanks, too, for the kind words for our lounge with complimentary coffee and snacks. We appreciate your business and look forward to your next visit with Ourisman. Congratulations on your new Mazda and have safe travels! :)

December 22, 2023

Well organized. Loved the video diagnosis provided by the mechanics. Will us them again soon More

by Murph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
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Jan 03, 2024 -

Ourisman Mazda of Rockville responded

Murph, thank you so much for your 5-star review! Our top priority is excellent customer service, and we're grateful you experienced that during your organized and professional service visit. Thanks, too, for your feedback on the video diagnosis provided by our team. If you or your vehicle needs anything, we're here anytime! Have safe travels and take care!

December 19, 2023

Simple way of scheduling, even if you reschedule or cancel. The service goes beyond what you expect and it will let you know what is wrong, but do not push ypu to buy it. Costumer service takes care o More

by rene_f_davila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Jan 03, 2024 -

Ourisman Mazda of Rockville responded

Rene, thank you for taking the time to leave a review! We're glad to hear you had an excellent service visit, from scheduling the appointment to driving off the lot with confidence. We appreciate your feedback and look forward to welcoming you back at Ourisman Mazda of Rockville for any future vehicle purchase or service needs. Thanks for supporting us and have safe travels!

December 13, 2023

Making an appointment online couldn’t be easier and my service technician, Joey, was efficient and knowledgeable at checkin. He ensured that my vehicle received the appropriate service and he communicated More

by AndreaC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey, Service Dept
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Dec 21, 2023 -

Ourisman Mazda of Rockville responded

Thank you so much for your 5-star review, Andrea! We're glad to hear your recent service visit with Ourisman Mazda of Rockville was excellent, from scheduling the appointment online to driving off the lot with confidence. We appreciate your business and will be sure to pass your kind words on to Joey and the rest of our team. If you need anything, we're here anytime. Thanks for supporting us and have safe travels! We look forward to welcoming you back in the future.

October 13, 2023

Excellent seller attention, the service provided very well. They offer you solutions according to your budgets. More

by Roxana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Aviles, and gustavo aviles
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Oct 18, 2023 -

Ourisman Mazda of Rockville responded

Thank you so much, Roxana, for your 5-star review! We're pleased to hear you had a positive car buying experience working with our team at Ourisman Mazda of Rockville. Glad they worked hard to get you a great deal within your budget. Congratulations on your new Mazda--we hope you've been loving it! If you or your vehicle needs anything, we're here anytime. Have a great day.

October 07, 2023

Salesman Greg was nice and courteous. Making the deal was fast and effective. Not touch back and forth. Got the deal done in 1 day More

by jodann
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg
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Oct 13, 2023 -

Ourisman Mazda of Rockville responded

Jodann, thank you so much for your 5-star review! We value the staff highlight for Greg and are thrilled to hear he made your vehicle purchase quick and pleasant. We'll be sure to pass your kind words concerning his courtesy and professionalism onto him. Congratulations on the Mazda--we hope you love it for years to come! If you or your new vehicle needs anything, from routine auto maintenance to extensive repairs, we're here anytime. Have safe travels, and take care!

August 27, 2023

This dealership was easy to work with. The sales person Song was very pleasant and helpful. More

by VC
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Loc Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Song (sales), Curtis (finance)
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Sep 07, 2023 -

Ourisman Mazda of Rockville responded

VC, thank you so much for taking the time to share your feedback with us. We're thrilled to hear about your great experience working with Song, Curtis, and Loc at Ourisman Mazda of Rockville. We take genuine pride in the excellent customer service we provide and will pass your kind words on. If you or your new Mazda needs anything, we're here and happy to help! Have a great rest of your day, and congratulations on your purchase! Welcome to the Ourisman Family.

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