Ourisman Mazda of Rockville

Expect the same service from this business as a private party seller when buying a used car. Our sales associate, Raleigh, said to contact him following the sale. I didn't receive my signed documents fr party seller when buying a used car. Our sales associate, Raleigh, said to contact him following the sale. I didn't receive my signed documents from the sale. I attempted to reach Raleigh over the phone, through messages, and over email for one week--all with no return contact and no success. When I did reach someone and schedule service, Raleigh and Naim never turned the car into the service department, never gave me a completion date, and kept the car for an unreasonable amount of time (9 days). Of the 7+ things they (verbally) said they would do, they completed only the 2 items they were legally obligated to. For those two items, they used a "mechanic on the side who is cheaper." This mechanic returned my car messy, with paint on the lights, side of the car, and trunk, as well as peeling paint. All of their actions made their included limited warranty unusable. I hope future used car buyers beware. More

Stay away from these guys Liars! Had the worst experience ever. Always trying to fleece you with extra pricing Had the worst experience ever. Always trying to fleece you with extra pricing More

I had a great experience at Mazda, and I highly recommend working with Ozz. From the moment I walked in, he was professional, friendly, and really took the time to listen to what I was looking for. He made t working with Ozz. From the moment I walked in, he was professional, friendly, and really took the time to listen to what I was looking for. He made the whole process smooth and stress-free, which I really appreciated. Ozz was knowledgeable, patient, and never made me feel pressured. He explained everything clearly and made sure I was comfortable with every step. It honestly made what can sometimes be a stressful experience feel easy and positive. More

My first visit to Ourisman Mazda in Rockville was a wonderful experience, from start to finish. My salesperson Lelo Hika was polite, professional and patient with all my questions. From trade-in to tes wonderful experience, from start to finish. My salesperson Lelo Hika was polite, professional and patient with all my questions. From trade-in to test drives to final pricing, it was a relaxing, enjoyable way to buy a new Mazda SUV. Highly recommend it for anyone looking for a fair price and an immaculate dealership. More

Excellent dealership! Everyone that we encountered during the purchase of our new Mazda was great!! Everyone that we encountered during the purchase of our new Mazda was great!! More

Don’t come to this place! !! I bought a new car last week and at contract signing the finance guys lied, telling me a $5,000 service contract was mandatory. They also added an !! I bought a new car last week and at contract signing the finance guys lied, telling me a $5,000 service contract was mandatory. They also added an $800 dealer fee without permission. I’m canceling the package but they ignore my emails and calls. Buyers beware — this dealership misrepresents and refuses accountability. More

Amazing and First Class . Thanks to Youssef and Ahmed . Well done and this is my preferred location Thanks to Youssef and Ahmed . Well done and this is my preferred location More

This is the worst Mazda dealer in the USA SCAMMING CUSTOMERS MANAGERS NEVER ANSWER PHONE CALLS, they are always on break, handled by the worst, very bad reputation for Mazda CUSTOMERS MANAGERS NEVER ANSWER PHONE CALLS, they are always on break, handled by the worst, very bad reputation for Mazda More

Hello i bought a cx-90 from this dealership and they promised me to give me a second key for the car after few weeks of calling the m again they said we apologize we don’t have the key it’s not appropri promised me to give me a second key for the car after few weeks of calling the m again they said we apologize we don’t have the key it’s not appropriate selling a car without let the customer know before signing make sure you check everything before signing thanks More