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Ourisman Mazda of Rockville
Rockville, MD
546 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 546 reviews
January 13, 2021
The dealership does not have a working phone system. The service person who helped me suggested several expensive "dealer-recommended" services but admitted that these were not actually recommended by Mazda service person who helped me suggested several expensive "dealer-recommended" services but admitted that these were not actually recommended by Mazda. He could not explain why the dealer recommended them. After 6 hours I had not heard back and tried to call the number in the text to get an update. It turned out to be a non-working number. I did not get a response to the text I sent. When I finally got through the service person didn't seem the least bit concerned that he gave me a non-working number and only said "it's not my fault". He never called back to let me know my car was ready. More
by JLDC
Employees Worked With
Service department, Kenny
January 12, 2021
Great customer service and friendly approach! I was offered a shuttle ride back/from home. This was my first service visit and was overall a great experience. offered a shuttle ride back/from home. This was my first service visit and was overall a great experience. More
by Nahuel Velazquez
Employees Worked With
Jesús Santanilla
December 07, 2020
Fabulous experience from beginning to the end. Starting with the general manager then with the salesperson then the detailed and finally the business person. Great! with the general manager then with the salesperson then the detailed and finally the business person. Great! More
by SullivanTrickedUs
November 13, 2020
Every single part of the cat buying process was a breeze. Ray the salesman was fabulous. The gentleman who put the financing together was fantastic. It was a great experience. breeze. Ray the salesman was fabulous. The gentleman who put the financing together was fantastic. It was a great experience. More
by Susanlynne26
Employees Worked With
November 10, 2020
Did a great job with the service. Found out it had a safety recall and needed more than a day. Gave me a nice loaner. Car was well taken care of and the retailers also did a great job with it. I got the safety recall and needed more than a day. Gave me a nice loaner. Car was well taken care of and the retailers also did a great job with it. I got the car back looking like and running like new. More
by rgreen291
Employees Worked With
Jesus the service writer, Kevin Green technician
October 19, 2020
They were very helpful and professional. I was very satisfied with their handling of my problem. This was my first time here and I will return. satisfied with their handling of my problem. This was my first time here and I will return. More
by Brixie
Employees Worked With
Gustavo was my service rep, Chuck Devault
October 15, 2020
Excellent service. Timely, professional, informative and eager to work with our schedule to make the experience convenient. We have relied upon this shop for years and will continue to do so eager to work with our schedule to make the experience convenient. We have relied upon this shop for years and will continue to do so More
by Shoobug1
Employees Worked With
Gustavo
October 11, 2020
Excellent service- thorough- called ahead and was able to schedule appointment within the hour - had received reminder to change oil which I’d delayed because of COVID concerns -have waiting area outside schedule appointment within the hour - had received reminder to change oil which I’d delayed because of COVID concerns -have waiting area outside More
by Mazda10k
Employees Worked With
Chuck Devault
September 29, 2020
Geoff was straight forward with me from the start. He was genuinely personable and honest, traits hard to find in most car salesman. Buying my Mazda from Ourisman Mazda in Rockville was by far the best exper genuinely personable and honest, traits hard to find in most car salesman. Buying my Mazda from Ourisman Mazda in Rockville was by far the best experience I've ever had! I will be buying future cars from this dealership and hopefully from Geoff. More
by samartin47
Employees Worked With
September 28, 2020
Stellar service. My first service and Gustavo too great care of me from start to finish while keeping me informed of the progress explaining every detail. Great customer service. 5 stars for Gustavo!!!! care of me from start to finish while keeping me informed of the progress explaining every detail. Great customer service. 5 stars for Gustavo!!!! More
by kvw992003
Employees Worked With
Gustavo
