Ourisman Mazda of Rockville - Service Center

One week after getting an estimate and leaving my car, the price of the parts went up over $600. No one checked with me before completing the work, so there was nothing I could do. I pay or don’t get the the price of the parts went up over $600. No one checked with me before completing the work, so there was nothing I could do. I pay or don’t get the car back. Doesn’t seem like it’s my problem if they don’t know the cost of their materials. I’ve bought two cars from this dealership. Won’t be buying any more and for sure not using the collision center. More

Fast, friendly and efficient! Very happy with my service performed in a courteous and speedy way Very happy with my service performed in a courteous and speedy way More

. Advisor is really professional and helpful. I got my vehicle back on promise time and I will definitely come back for service! vehicle back on promise time and I will definitely come back for service! More

Quick service with thorough video inspection which is a plus. Service rep was very professional plus. Service rep was very professional More

Poor Service scheduling and delivery. Mechanic seemed competent, but trust is lost due to bad communications. Mechanic seemed competent, but trust is lost due to bad communications. More

Professional, helpful staff. Andy was exceptional. He kept me informed about the progress of my car every step of the way. He had my car ready in record time. Andy was polite and Andy was exceptional. He kept me informed about the progress of my car every step of the way. He had my car ready in record time. Andy was polite and knowledgeable. More

Great service , explained everything to me. Watched a video and saw what needed attention! Plus they washed my car. Watched a video and saw what needed attention! Plus they washed my car. More

Service rep was very nice and had good communication. Work was done quickly and efficiently. Work was done quickly and efficiently. More

We have bought three Mazdas (a 626, a Mazda 3, and a CX-3) at the Rockville location and generally have been pleased. But I had an unsatisfactory service visit two or three years ago and was reluctant t CX-3) at the Rockville location and generally have been pleased. But I had an unsatisfactory service visit two or three years ago and was reluctant to return to Ourisman. But I gave it a try and was pleasantly surprised. I now will not hesitate to return for service, and probably also when I replace our 2016 CX-3. More

took 2. 5 hours for oil change, expensive, and their maintenance schedule is different from manufacturer (ie: 6k miles vs Mazda’s 7.5K for oil change). 5 hours for oil change, expensive, and their maintenance schedule is different from manufacturer (ie: 6k miles vs Mazda’s 7.5K for oil change). More