Ourisman Mitsubishi

First New car Lamar is an outstanding salesman.This is my first new vehicle .He made sure I was completely satisfied with my choice.Thank you,Ourisman Mitsubishi Lamar is an outstanding salesman.This is my first new vehicle .He made sure I was completely satisfied with my choice.Thank you,Ourisman Mitsubishi More

100% Recommend this Dealer I had an awesome experience at this dealer. I'm 21 with not so good credit and MANY inquiries. Was rejected by everyone I've been to or if I was accep I had an awesome experience at this dealer. I'm 21 with not so good credit and MANY inquiries. Was rejected by everyone I've been to or if I was accepted the interest rate was 25%. Chevrolet in Marlow heights MD Really came though. A special shout out to Ms.Theresa Lewis for her professionalism, love, care and concern for me. She literally went above and be young as well as some other people there to get me in my 2017 Chevy Cruze with 5miles and a 10% interest Rate! I'm so grateful and filled with joy these guys are great! More

WORST EXPERIENCE EVER Worst Service Experience Ever! I called to get my car I purchased June 2016 fixed due to check engine light coming on for the second time for the same Worst Service Experience Ever! I called to get my car I purchased June 2016 fixed due to check engine light coming on for the second time for the same issue. More

Outstanding I had a wonderful experience, the sales guy Mr. Charles Dyson is awesome very,very,very professional..I would recommend this dealership to every one a I had a wonderful experience, the sales guy Mr. Charles Dyson is awesome very,very,very professional..I would recommend this dealership to every one and anyone.. they work with you More

Best car buying experience we've ever had! From start to finish, Eric Leyton and Jennifer in finance were incredible! For the first time ever, we got everything we wanted at a great price, no h From start to finish, Eric Leyton and Jennifer in finance were incredible! For the first time ever, we got everything we wanted at a great price, no hassles, above and beyond service and even a few calls after just to make sure we were happy and treated right. More

Fast service for recall After a bad experience at dealership (AutoNation) which failed to complete the recall service in the two hours they estimated--twice the one hour esti After a bad experience at dealership (AutoNation) which failed to complete the recall service in the two hours they estimated--twice the one hour estimated by Chevrolet--Ourisman came through and I was in and out in an hour and a half The only reason I don't give five stars is that the waiting room was noisy, with loud television so it was hard to concentrate. On the plus side, the waiting room had coffee and fruit--a nice ripe pear! More

Awesome service Ourisman Chevrolet in Marlo Heights has the very best and the most professional group of people working there. My vehicle is always taken care of. I'v Ourisman Chevrolet in Marlo Heights has the very best and the most professional group of people working there. My vehicle is always taken care of. I've been going there for 17 years and will always go there. More

Awful Experience at Ourisman Mitsubishi, Marlo Heights, MD I was in the market for a seven passenger fuel efficient vehicle to replace an aging minivan we own. I posted a text message from Ourisman Mitsubishi' I was in the market for a seven passenger fuel efficient vehicle to replace an aging minivan we own. I posted a text message from Ourisman Mitsubishi's website for the out the door price for a particular new 2016 Outlander SEL. Patricia Lee called me and later emailed me the out the door price. I emailed couple of days before that I would like to visit for potentially buying a Mitsubishi Outlander - Patricia did not reply back. I called and left a voicemail message couple of hours before going there - again no response. I find it to be unprofessional and disrespectful. The location was convenient. When my wife and I arrived, a salesperson greeted us and led us to Patricia. She offered us seats. She also offered us tea which we declined. The car for which we had the out the door price was not available. Patricia tried to sell us a lower trim Outlander for that price. Then she tried to sell a 1,500 mileage Outlander that was returned back by a customer. At home, I printed out and jot down some notes for myself about car, dealership, and my specific insurance information and brought that along to the dealership. Patricia seized my notes and never returned it. Patricia showed us couple of new 2016 Outlander SEL that were listed on their website for relatively low prices. The real prices were a lot more higher. She agreed the internet prices are teaser prices that reflects incentives that not all customers will qualify for and there are additional hidden fees. She was not able to bring over a new car to show us because the battery was dead. Patricia appeared annoyed when my wife and I were walking around an Outlander to confirm there were nothing wrong with the exterior. She seemed annoyed when we did not show any interest in the 1,5000 mileage car - she was asking annoyingly why 1,5000 miles matter. My wife and I spent more than two hours there ( mostly waiting for information and for the car to be brought for our viewing ). I have visited many dealers and bought a few cars for my extended family during last twenty five years and this is the first time the sales manager did not say hello or otherwise get involved in any discussions or negotiations even though it is a very small dealership and he did not appear to be busy. Patricia started rushing to make us leave around 6 pm for some reason even though we were very serious about buying. May be she was trying to leave for taking care of some personal things? What she could have done is to transfer us to another sales person since there were a few other sales persons available and there were at least 3 hours left before the dealership closes at 9 pm. Patricia appeared annoyed when I asked to give us a breakdown of the "final" price. She told us the sales manager will come over and give us the break down of the price - but he never came. Little later, when I asked if I can offer a price she refused and shook hands and said good bye. As mentioned earlier, the sales manager never said hello or intervened. I strongly discourage anyone from buying or even visiting this dealership. I contacted general manager Kenny Powers about this but did not get any response from him. I contacted Mitsubishi USA but did not get a satisfactory response from them. More

Buying Process The buying process and experience was relaxed and forthright! I was quite fearful of the whole car buying "ordeal ". However, Nick Cutlip made the pro The buying process and experience was relaxed and forthright! I was quite fearful of the whole car buying "ordeal ". However, Nick Cutlip made the process seamless. I've been through a bit personally..to say the least. His letter and my phone calls proved to be a great decision. I'm so thankful for the team in Laurel,MD!! In his grace.... More

New Vehicle I was received by the vender Nick Cutlip who is one the best salesman I've come in contact with. He not only treated me fair he was able to get me a I was received by the vender Nick Cutlip who is one the best salesman I've come in contact with. He not only treated me fair he was able to get me a fair price and his knowledge was outstanding. I would recommend him to anyone . More