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Ourisman Toyota 40
Edgewood, MD
375 Reviews
Ourisman Toyota 40 is here to serve you! We offer New, Used, & Factory Certified vehicles. We have an excellent selection for all budgets. We also offer a full parts & service department that has factory certified staff
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 375 reviews
May 17, 2024
Salesman, Kevin Walker, was excellent to work with. We received a fair price for our trade in. We received a fair price for our trade in. More
by My Rav 4 Prime
Employees Worked With
Helpful May 16, 2024
Patrick and his boss Dan did an amazing job in this process. Both guys deserve a raise. process. Both guys deserve a raise. More
by Isaac
May 15, 2024
Clean waiting area. Fast service. Pleasant service writers. Beautiful show room. No sales pressure. Great! Fast service. Pleasant service writers. Beautiful show room. No sales pressure. Great! More
by Ekathy200
Employees Worked With
May 07, 2024
Before becoming Ourisman, (back when it was Thompson) this dealership was tolerable. Now, I have no intention of ever going back. I bought a vehicle there not long after they transitioned, and they ended this dealership was tolerable. Now, I have no intention of ever going back. I bought a vehicle there not long after they transitioned, and they ended up having to make me sign three (three!) different contracts, and they STILL failed to provide a copy (the thumb drive they gave me was blank) for my records. Extremely high pressure now, low quality deals, and if you tell them to remove the xx markups (covid protection window film LMAO) they literally rip them out and don't even clean up after. I had to steam the adhesive off the windows myself. Then, they failed to do the paperwork properly and called me repeatedly to ask me to give my lein-encumbered title to the lending bank! The service has gone to xxxx as well, you can no longer book with the technician you know and have trust led to work on your car for years, they won't even schedule your service for a day when that technician is on schedule because "they can't disclose when their technicians will be in". The front desk has apparently forgotten how to transfer calls, you have to hang up and re-dial in so you can get to parts, for example... but if they don't answer, it goes to the front desk and they "can't transfer you unless it's an emergency" so you just have to keep dialing in and hitting the appropriate number and letting it ring until they answer or it routes to the front desk so you can try again. Especially stay away from what used to be the CDJR building. Absolute joke. Good job, Ourisman. You ruined an at least marginally okay thing. *note* vehicle purchased is not accurate. Simply selected the first on the list to get by the required field without answering. More
by KenMcBride
Employees Worked With
All
May 03, 2024
Ourisman Collision Center (Edgewood) delivered professional, quality, and timely service. Janet, Alex, and Chrissy are a pleasure to work with. The service people who did the physical repair work professional, quality, and timely service. Janet, Alex, and Chrissy are a pleasure to work with. The service people who did the physical repair work on my car did an exceptional and beautiful job. Thank you to everyone involved. More
by rlambert922
Employees Worked With
Janet, Alex, Chrissy
April 30, 2024
Out the door coupon price doesn’t include tax & fees. Called service manager twice but he has not responded in 4 days. I asked the advisor for the total price at check-in and he gave coupon price verbal Called service manager twice but he has not responded in 4 days. I asked the advisor for the total price at check-in and he gave coupon price verbally. Same guy (Kurtis) said at checkout read the fine print. More
by wtshewch1
Employees Worked With
Kurtis Rampersad
April 27, 2024
Needed a new battery made an online appointment and the work was completed same day. work was completed same day. More
by yvecan
Employees Worked With
April 26, 2024
Great customer service and he was easy to deal with. I Would definitely recommend to everyone A++++. I Would definitely recommend to everyone A++++. More
by Trgeho
Employees Worked With
April 25, 2024
Great job by the service department always have a good experience when going to the dealer experience when going to the dealer More
by Chris.Kusterer
