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Ourisman Toyota 40 - Service Center

Edgewood, MD

4.5
95 Reviews

95 Reviews of Ourisman Toyota 40 - Service Center

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June 28, 2023

Very flexible, communicative, and terrific with reminders We loved Kevin who sold us our RAV4 last September! More

by ckarnicki
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Ourisman Toyota 40 responded

Thank you very much for your 5-star review! Excellent customer service is our top priority, and we're grateful that showed in our communicative and professional team members. We'll be sure to pass your kind words on, especially to Kevin. Congratulations on the RAV4--we hope you've been loving it! If you or your Toyota needs anything, we're here anytime. Thanks for supporting us, and have a great rest of your day! :)

June 20, 2023

Professional, courteous and on time. I Needed a ride to and from the dealer . Transporter was polite and professional. Car was clean. I was very happy with everything. More

by Bowlegsnme
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis. And another person name I forgot
Jun 21, 2023 -

Ourisman Toyota 40 responded

Thank you so much for taking the time to share your feedback with us! Excellent customer service is our top priority at Ourisman Toyota 40, and we're grateful you experienced that throughout your visit. Glad to hear your Toyota was serviced quickly and professionally. Thanks, too, for your feedback on our ride service. If you or your vehicle needs anything, we're here and happy to help! Have a wonderful rest of your week, and take care! We look forward to your next visit.

June 20, 2023

5 star Service Center. Highly recommend Frank and his team for a great experience! Thanks so much! More

by clarkdt12
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frank
Jun 20, 2023 -

Ourisman Toyota 40 responded

Thank you so much for taking the time to share your feedback with us! We're pleased to hear about your positive experience with our Service Department at Ourisman Toyota 40. We'll be sure to pass your kind words on to Frank and the rest of our team--we're grateful for all their hard work. If you or your Toyota needs anything, we're here anytime and happy to help. Have a wonderful Tuesday, and take care!

July 23, 2022

Mon, my 2019 Prius was received for service. It is Sat and it has not been looked at to date. More

by KK
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
S. Dickerson
May 19, 2021

Had to purchase a truck when our older car has some serious problems. Bill in the service department and O'Bryant in the sales department were great with my wife and me. I would go back again (but prob More

by rjkarg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill in service and O'Bryant in sales
May 20, 2021 -

Ourisman Toyota 40 responded

Thank you. We appreciate your business !!!

July 24, 2019

Paint job did not match My Chevy truck was hit since I live inEdgewood I decided to take my truck to a local dealer for repairs. I have met the owners of Thomson’s on many o More

by Cholt80811
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jd
April 17, 2019

State Vehicle Inspection I took my new car for a state vehicle inspection. It takes a few hours but that is to be expected. All of the staff I encountered was very friendly. More

by EDN18
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marc Joseph
Apr 18, 2019 -

Ourisman Toyota 40 responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

April 14, 2019

Service center From the start of my first service appointment they were Fast, friendly.Made me aware and explained a recall and order part. Made it easy. More

by Cbayco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurtis Rampetsad
Apr 15, 2019 -

Ourisman Toyota 40 responded

We're delighted to hear about your experience with our service team. Thank you for choosing Thompson Toyota!

April 10, 2019

Great service, annoying sales stalker There was a very pushy car insurance saleswoman who was pressuring everyone to let her have their personal information (name, address, birthdate, emai More

by GardenGal
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurtis Rampersad
Apr 11, 2019 -

Ourisman Toyota 40 responded

Thank you for taking the time to let us know about your visit. We appreciate your feedback and will investigate this matter further. Please reach out directly if you have any additional questions or concerns, as we would be happy to help.

December 22, 2018

Toyota frame replacement Ashley was my service advisor and is top notch. Had the frame replaced in my Tacoma and was handled perfectly. Kudos to the mechanic that replaced my More

by Tacoma
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RON FILLING
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