Ourisman Volkswagen Rockville

Geoff L. was great to work with and a true professional, from start to finish. was great to work with and a true professional, from start to finish. More

My experience at Ourisman VW of Rockville was HORRIBLE! I went in because I kept getting offers from them to buy my Atlas. I just wanted to talk. I was literally pounced on at the door before I could even I went in because I kept getting offers from them to buy my Atlas. I just wanted to talk. I was literally pounced on at the door before I could even ask my questions. I had a BRAND NEW (second day at VW) sales guy - he was just doing his job, but clearly didn’t know how to read his audience bc I am not the person that wants to be cornered and I very much felt that way. I told him OVER AND OVER I just wanted to run some numbers but wasn’t prepared to buy at this moment. I told him and his manager my magic number multiple times to get me in a new car. I left after I got my appraisal and some numbers, as I told them the numbers they presented were still too high. I was there for 2 hours just trying to get my car appraised btw. When I got home I called the Manager - it was his 4th day. No one I spoke with knew a single thing about VW - in fact I was the most knowledgeable having owned only VWs for the past 11 years. The Manager said he’d call me back after I asked him what more could be done to get me close to my magic number. He had the sales guy call back, who I had a very hard time understanding over the phone. I asked for the manager to call me back. So he did and he quoted me just below my magic number. I said DEAL - I’m coming back in now. I got there within 15 mins. I then sat and waited for 2 hours signing a couple papers, but just sat and waited and waited and waited for a finance person to be available. During this time I saw SO many people just “hanging out”. As a Director of Ops for a multi-million dollar company and over 200 employees I was appalled at the lack of efficiency and knowledge from every person. Then, I FINALLY get in to the finance office and I just make a joke asking the guy how many people walk out bc they thought one number but it turned out to be another? He laughed and said rarely does that happen but also asked - what did they tell you? So I told him and he looked confused and said they have some work to do on their end. I’ll be back. I also had the info written down from my convo at home and my husband was on speaker and heard the number. The manager then runs in saying he didn’t tell me that number he told me $100 MORE A MONTH. I said you absolutely did not bc that is almost what I pay now and I told you I wouldn’t even entertain for that same price. He then continued to make me feel like I was in the wrong even though HE DEFINITELY told me the number I said I wanted, written per our convo with other accurate notes, and my husband also heard. I was SO MAD. I got my old car, title and registration back and left. So, after 4 hours I was lied to, made to feel uncomfortable, made to feel like I was wrong and stupid - all to leave very upset and with nothing to show for it. I have been a customer at this location for purchase and ALL OF MY SERVICES for 2 VWs. And no one even tried to apologize or own their mistake. No one offered to try to work with me more. Nothing. HORRIBLE HORRIBLE EXPERIENCE AND CUSTOMER SERVICE!!!! More

Jeff the finance manager had a very bad attitude. Tried to get me to sign a blank document without figures. Horrible service and even forgot to give me registration after purchase. The salesman had u Tried to get me to sign a blank document without figures. Horrible service and even forgot to give me registration after purchase. The salesman had us return twice because they keep forgetting to give us documents. Do not recommend! Avoid at all cost. More

This is literally the worst dealership I’ve ever had to buy a car from. The lack of training and empathy they have for their customers is absolutely ridiculous. I bought a BRAND NEW car that had issues wit buy a car from. The lack of training and empathy they have for their customers is absolutely ridiculous. I bought a BRAND NEW car that had issues with it, they made me bring it back in…. Did not provide me with a rental or a loaner for the entire perilous they had the car and told me they are working on other deals all the time instead of providing me updates. Matt the GM is an extremely rude individual and his managers are all talk and 0 action. They did not help me after they sold me a Lemon…. The car had issues from day 1… instead of getting Volkswagen involved they kept pushing things off and did not resolve my issue. Constant excuses from them about everything. They would hang up on my phone calls multiple times when I called, provided me 0 updates and made false promises over and over. HORRIBLE DEALER. AVOID AT ALL COSTS. More

Will not return to do any business with themWill Will not return to do any business with them Will recommend others to take their business some place else The lowest service I received in my life!! Will not return to do any business with them Will recommend others to take their business some place else The lowest service I received in my life!!! This goes for the sale team More

Geoff Lemme, our sales person, was really great with getting us into our new ‘22 Taos with going over the car. We got started on the paper work quickly after the test drive and Lisa Light in finance did getting us into our new ‘22 Taos with going over the car. We got started on the paper work quickly after the test drive and Lisa Light in finance did a wonderful job as well and was very friendly. We did not feel pressured. The experience was overall smooth and the dealership has a great selection of inventory as we settled on their selection in stock. If you’re looking for a VW, do yourself a favor and ask for Geoff at Ourisman Rockville. More

Went to a previous dealer before coming here. This was a 180• from the first experience. Bill Aljanabi was very helpful, as was the whole team. Recommend you to stop by! 180• from the first experience. Bill Aljanabi was very helpful, as was the whole team. Recommend you to stop by! More

Had a very good experience buying a VW Atlas yesterday. Ray was good to work with and he moved at a reasonable pace without repeatedly making me wait as I’ve experienced with other car dealers. I’d definit Ray was good to work with and he moved at a reasonable pace without repeatedly making me wait as I’ve experienced with other car dealers. I’d definitely buy another car from him. More

DO NOT BUY!!This dealer and Volkswagen are selling new DO NOT BUY!! This dealer and Volkswagen are selling new Atlas vehicles with defective brakes. They will not cover the brake fail even though they are DO NOT BUY!! This dealer and Volkswagen are selling new Atlas vehicles with defective brakes. They will not cover the brake fail even though they are aware of this issue. Volkswagen has a TSB (Technical service bulletin) on this problem and if the bulletin does not work, they will say you need new brake pads and rotors. This occurred to my Atlas at 9,000 miles and the vehicle was only 9 months old. I was fortunate enough to get in contact with the Corporate office in Herndon for assistance and was able to get the repair covered (VW Cares was no help). Moreover, the vehicle has a vibration in the front end at highway speeds that is well documented Volkswagen will not do anything about it. I have a new vehicle that I do not feel safe driving. More

Very unreliable and non- trustworthy. We called in advance and were told ID4 Pro model available and we could come in. After driving 50 miles and walking in they say iis SOLD!! We asked if the perso advance and were told ID4 Pro model available and we could come in. After driving 50 miles and walking in they say iis SOLD!! We asked if the person on phone was not aware ??? In fact they had no car just wanted the customer to come in so they could sell something else. We asked to speak to manager and tried to give some BS reasons. Reflects on the culture of the VW organization as a whole . More