SALES: During an internet search for a new 2019 Volvo S60 T5 on 05/24/19, I received an email response from Daryoush “Danny” Javaherian at Ourisman Volvo of Bethesda. Over the next 4 days we exchanged 4 emails and countless texts. Early on I told Danny exactly what I wanted. He immediately found me two in stock, which already put them ahead of any of the 5 Volvo dealers closest to me. Then came the price. I did my research fairly extensively before reaching out to any dealers and Danny and the management team said they would be able to match the price I had hoped to get the car for without any haggling. They beat what any competitor was either willing or able to by more than $2,000. I simply told him what I wanted and how much I wanted to pay and Danny made it happen. Finally, my trade. I was trading in a 2016 Race Red Ford Mustang GT with 30,000 miles. Again, I researched and knew what a fair trade in would be. I texted a few pictures to Danny and he agreed to my trade in price. Wow, this was too good to be true. Or was it? Over the next few days I continued to text Danny, trying to figure out the “catch”, the “hidden costs”, the “sleight of hand”, etc. He continued to answer the texts, assuring me that the quote included everything. Finally, on the next to last day, probably to shut me up, he sent me a break down of the costs, including my trade in, rebates, tax, etc. Looked good. On 05/27/19, I decided to go ahead and make the two hour trip from my nice quiet country hometown in southern PA and head into the hectic city of Bethesda, MD. I had a little trouble finding where to park and texted Danny for help. He literally watched for me and flagged me down as I drove up the street. My wife, daughter and I spent several hours waiting for our turn in the financing department, but Danny filled our time by having us taking on a test drive of the vehicle I wanted, thoroughly going over the specifics of the car, and lots of good conversation about nothing in particular. Because we were there for a long time, Danny even shared some food with us, which by the way, was very good. Oh, there was no “bait and switch” or any other horror that I had been thinking had to be the reason for such a great quote. What Danny said is what Danny meant. So, we decided to buy the car.
FINANCING: Financing was kind of a nightmare, but I must take responsibility for a decent portion of that. I was given an interest rate better than I could get through my credit union. It turns out though that the rate was based on me giving them the wrong number of months I wanted to finance, so I had to reapply for another loan. But, there were also computer problems that ended with us having to go through the signing process a third time! I believe that the person doing the financing may have been new or maybe new to the computer system because she ended up having another person come over to assist. In the overall scheme of things though, I wouldn’t say it was worthy of a negative review, just a bad day in the finance department, no evidence of a chronic issue.
SERVICE: I live two hours away, and have 3 other Volvo dealerships within an hour of my home, so I don’t do any of my service with Ourisman.
FOLLOW-UP: Danny has called me 3 times since we bought our car to check on the family and how we are liking the car. I promised Danny back in May that I was so impressed with this dealership that I would be doing a review of my experience. Today I remembered that I had forgotten to honor my word, thus this review today.
In summary, Danny was the best car salesperson I have dealt with in the 13 new cars I have bought for my wife and I over the past 20 years. Given all of the extreme doubt I alluded to during our back and forth texting, I’m surprised Danny didn’t punch me out when I walked in the dealership. Instead, he kept the promises he made and delivered me a beautiful car at a very fair price. He should be considered a great asset to Ourisman VW/Volvo and from what I observed while there, he is a true representative of that dealership.---Kevin Smith, Shippensburg, PA