Ourisman Volkswagen of Laurel

I had visited several auto dealers in the Washington D.C. Metropolitan area over the past two months. I was in the market to purchase a new or used vehicle for my daughter who was in need of safe, reliable t Metropolitan area over the past two months. I was in the market to purchase a new or used vehicle for my daughter who was in need of safe, reliable transportation to commute to and from school as well as to her part-time job. I had been turned off by several of the dealers i visited either due to high sales pressure, unwillingness to understand or accept that i intended to have my daughter test drive numerous vehicles until we found the right one for her or because they did not make myself or my daughter feel comfortable and provide the type of customer service i was looking for. All that changed when i visited Ourisman Honda in Laurel, Maryland. There i was met by Marshall Sanders, who from the initial handshake listened intently to our needs, displayed patience as we carefully looked at available inventory both new and used and was extremely knowledgeable on the various features, safety and facets of the vehicles he showed us. We ended up purchasing a black 2013 Honda Civic LX. I was completely satisfied not only with Marshall's customer service skills but with the entire experience at Ourisman Honda as well. We felt at complete ease during the entire process and i know i will return there for future vehicle purchases. I highly recommend Ourisman Honda in Laurel and especially Marshall Sanders. Sincerely, Tim Jeffries More

Anthony Davenport and Marva Laws both were very helpful and knowledgeable. My wife & I had a great experience in the purchase of our new Honda. Would definitely recommend Ourisman to friends & family. and knowledgeable. My wife & I had a great experience in the purchase of our new Honda. Would definitely recommend Ourisman to friends & family. More

I went in with the hopes of purchasing a brand new Civic...I didn't have high hopes, but Marshall & Tyrone made it happen! Thanks guys, I couldn't be happier!!! Civic...I didn't have high hopes, but Marshall & Tyrone made it happen! Thanks guys, I couldn't be happier!!! More

Thank You!!! I personally want to thank you for all the Thank You!!! I personally want to thank you for all the effort, time, and your "make it happen attitude." Without those professional skills, no sale Thank You!!! I personally want to thank you for all the effort, time, and your "make it happen attitude." Without those professional skills, no sale would have been made. I know my complex situation was not an everyday occurrence for you... Yet you made me feel like it was. I am proof that such a large Dealership has not outgrown their need to help the "little person" like myself. With customer service like this... I won't hesitate to refer my family and friends to you. I applaud your efforts along with the professional team work you all displayed in getting the "job done." Again, I'd like to thank you for such a positive experience. Carlitta Coates More

Our experience at Ourisman Honda was excellent. From the moment we walked in we felt welcomed, attended to and listened to by the employees. We did not plan to buy that particular evening, but the experien moment we walked in we felt welcomed, attended to and listened to by the employees. We did not plan to buy that particular evening, but the experience with Marshall was so positive, he made us want to buy. He was very friendly, knowledgeable and very much a "straight shooter". We did not feel taken advantage of and certainly felt like he was working to make us happy. Earl and Marva were also friendly and willing to jump in and help at any point. We would highly recommend this dealership, and particularly Marshall Sanders, as a salesperson. This dealership, salesperson, and staff far surpassed any previous experience we had this year. We purchased a car years ago at this dealership and it has improved remarkably since that time. Visit Marshall and you will be very pleased!! More

Using ConsumernReports we were given a fair price and Desmond Wilson was very good, very informative without pressuring us in any way. One suggestion for improvement would for the finance lady to do the Desmond Wilson was very good, very informative without pressuring us in any way. One suggestion for improvement would for the finance lady to do the same. We understand she is to inform us about extended warranties and she certainly took our no to them with no problem but still she was not as non-pressuring as Desmond was. All in all this was the easiest car purchase we can remember. More

My wife and I were in the market for a second car so we could work different shifts. We had been looking for a few days before we were referred to Marshall. I contacted him on the weekend, and by Monday, could work different shifts. We had been looking for a few days before we were referred to Marshall. I contacted him on the weekend, and by Monday, he had a few options for us to consider. We worked on getting the pre-approval, and kept speaking about options. At first, we couldn't afford the Honda Fit, so we tried other avenues. Every used vehicle that I found that I think would work well for us, Marshall would check to see if it was still available, and every time it was sold. It was then that we started to give up hope. Marshall went above and beyond, searching for alternatives. Eventually he was able to secure a great interest rate, and helped ensure that we could afford the new Honda. We made a 2 hour trip to Ourisman Honda, and got started. The sale was smooth, even though I was under the weather. I would absolutely recommend anyone purchase a vehicle from Ourisman, and make sure that you see Marshall. He was a pleasure to deal with, great guy, and very hard working. He wants YOU to be happy with your purchase, not his wallet. Rare breed in the car industry these days. More

I went to Ourisman Honda to look at a 2013 Pilot I saw on their website. I had just walked out of a Toyota dealership a few days before because it was an unfriendly and bad shopping experience. I will never their website. I had just walked out of a Toyota dealership a few days before because it was an unfriendly and bad shopping experience. I will never go back there again for any reason. Everyone at Ourisman Honda was friendly and professional. The car buying process went very smoothly and now I am the owner of a 2013 Honda Pilot. I highly recommend this dealership. More

Very friendly salesperson who listens carefully to your concerns and who works diligently to get the best deal. Desmond let me try various vehicles to determine which one best suited me. He was very pati concerns and who works diligently to get the best deal. Desmond let me try various vehicles to determine which one best suited me. He was very patient and willing to take as much time as necessary. Desmond Wilson deserves a ***** rating. Jerome C. Korzybski---Date of visit 7/31/13. More

After visiting several dealerships, we couldn't find one who was willing to match our desired price. We finally used the USAA car buying service which directed us to Oursman VW of Laurel. Within five one who was willing to match our desired price. We finally used the USAA car buying service which directed us to Oursman VW of Laurel. Within five minutes of clicking the contact button on the USAA website Christian called and offered me their bottom line price. This price offer was lower than the USAA online estimated price and of course lower than the other dealerships we visited...so we made a deal. However, they didn't have manual car in our desired color on hand...no problem...they drove one in from PA. This is in stark contrast to one other dealer we had visited who specifically stated they could only offer cars on their own lot. Not only did Oursman VW of Laurel have a great price and went out of their way to provide what the customer wanted, their employees were kind, pleasant, and courteous. After we finished purchasing the car, we spent another 20-30 minutes just talking. Going to Oursman VW in Laurel was like walking in on family. I will definitely recommend Oursman VW of Laurel to others as a dealer who doesn't waste your time trying to squeeze every penny out of the customer for cars they want to get off their lot. More