
Ourisman Volkswagen of Laurel
Laurel, MD
Filter Reviews by Keyword
By Type
Showing 1,195 reviews
I have used this dealership to service my 2008 Honda Odyssey for many years. I have always worked with Randi in service. I come here because I get a great deal. An example, they replaced my timing bel Odyssey for many years. I have always worked with Randi in service. I come here because I get a great deal. An example, they replaced my timing belt, water pump and all of the belts (plus a few extra things I wanted done) for just over $1000. I compared what they quoted me at another Honda dealer and at an independent repair place. Laurel Honda Service was the exact same price as the other Honda dealer and was within $15 of the independent dealer. The deciding point was the Laurel Honda service staff. They are professional and knowledgeable. I feel like they care about me as a customer and they have the best interest of my Honda in mind. I would whole heartedly recommend this service center for your Honda. As the Laurel Honda service staff reads this review and wonders what customer I am -- who else brings Randi candy bars? More
What a great car-buying experience at Ourisman! Each step in the process – from the initial research and question-asking phase, to test driving, to working out financing – was smooth, comfortable, and pressu in the process – from the initial research and question-asking phase, to test driving, to working out financing – was smooth, comfortable, and pressure-free. In sales, Marshall was a great pleasure to work with – friendly, accessible, and extremely knowledgeable, he provided the information I needed in a way that was fact-based, clear, and free from the confusion and discomfort often associated with the car buying experience. It was a refreshing change from the typical dealership experience - relaxing, informative, and downright enjoyable. In finance, Walter was wonderful to work with, as well – easygoing and straightforward, he kept each step clear and understandable, and made the process as quick and easy as possible. Since my purchase, I’ve also been impressed with the service department at Ourisman – the staff is friendly and professional and maintenance was taken care of efficiently, without the pressure to add extra (unneeded) services. With approachable, knowledgeable staff and particularly strong customer service, Ourisman is clearly a cut above the rest - they have my highest recommendation. More
I AM GOING TO PUT IT IN ALL CAPS FOR A REASON! ABSOLUTELY AWESOME EXPERIENCE!!! ESPECIALLY WITH THE SALESMAN, MARSHALL SANDERS. I CANNOT EXPRESS HOW WONDERFUL THIS EXPERIENCE WAS AND HOW PLEASED I AM WITH AWESOME EXPERIENCE!!! ESPECIALLY WITH THE SALESMAN, MARSHALL SANDERS. I CANNOT EXPRESS HOW WONDERFUL THIS EXPERIENCE WAS AND HOW PLEASED I AM WITH MY NEW CAR. HONESTY AND CANDOR REMAIN AT THE TOP OF MY LIST WHEN I DEAL WITH ANYONE AND THIS DEALERSHIP AND THIS FABULOUS SALESMAN GET 5+ RATINGS IN ALL CATEGORIES. I began looking at new cars and contacted many different dealers, did quite a bit of research (just ask Marshall) and worked diligently to know the vehicle and what was the best things to look for. Marshall contacted me promptly and personally answered ALL of my questions, never making me feel like I was overly concerned or ridiculous. I just really cannot say enough about this fine man. To me, this man exemplifies Ourisman Honda as a quality dealership. He fought for my desired price; communicated well with the Sales Manager; provided direct contact and communications with the Sales Manager and the Business Office; established direct verification with the insurance company; immediately had my new car detailed and waiting; and sat with me in conversation.... this made me feel like I was important, not just a customer. Since I do not want to appear as if I am rambling, I will finish with stating to ALL who read this; go to Ourisman for the BEST vehicle, the BEST service, the BEST pricing, the BEST atmosphere and DO NOT FORGET to ask for MARSHALL SANDERS! Thank you for the great experience, AN More
Wow! Marshall was outstanding. No pressure, honestly answered all my questions, and got me a great price on my first ever *new* car! Highly recommended! answered all my questions, and got me a great price on my first ever *new* car! Highly recommended! More
While looking for my first new car Marshall was able to give me an outstanding deal I couldn't resist while displaying excellent customer service. He was very friendly and honest which made a somewhat stre give me an outstanding deal I couldn't resist while displaying excellent customer service. He was very friendly and honest which made a somewhat stressful decision easy. He went above and beyond to make it a fun and exciting experience for me! More
From our first email contact until completion of our purchase of our new Honda, we have never had a more pleasant or relaxed experience purchasing a car. We were impressed by Mr. Powell's helpful and pr purchase of our new Honda, we have never had a more pleasant or relaxed experience purchasing a car. We were impressed by Mr. Powell's helpful and professional demeanor at every stage of the process. More
Great buying experience of a 2010 Honda Crosstour at Ourisman Laurel Honda. I used their online information request and was promptly called by Greg Killian who let me know the vehicle I was asking about Ourisman Laurel Honda. I used their online information request and was promptly called by Greg Killian who let me know the vehicle I was asking about was available and I told him I would be there in 30 minutes. Upon arrival at the dealership Greg just returned from making sure the car had plenty of gas and we went on a no rush test drive. Greg is a very personable salesman and a pleasure to deal with. The whole purchase process took a little longer than expected (about 4 hours) but overall a good experience. More
We drove all the way from Virginia Beach, Va. because of the very good price on a 2010 Honda CRV. We were pleased with the condition and presentation of the car and especially happy because of the price. the very good price on a 2010 Honda CRV. We were pleased with the condition and presentation of the car and especially happy because of the price. We are senior citizens and probably would never travel this far again, but the treatment by Mike Scandora & others made it a decent experience. I would recommend this dealership to any body in the market. More
I recieved profesional and excellent service...Thank You..Just would like to add that your manager Marty Ervin also was very attentive to my needs. You..Just would like to add that your manager Marty Ervin also was very attentive to my needs. More