Ourisman Volkswagen of Laurel

Don't trust the advertised price. They will not honor the price they listed on the website, and you have call them and get out-of-door price to ensure you received the accurate price. They will not honor the price they listed on the website, and you have call them and get out-of-door price to ensure you received the accurate price. More

Sales person and manager didnt return to discuss vehicle pricing. We waited for 10-15 minutes then left at 830 pm. We went the next morning to Owings Mill Honda to purchase a vehicle. pricing. We waited for 10-15 minutes then left at 830 pm. We went the next morning to Owings Mill Honda to purchase a vehicle. More

Took the time to make sure I had a great experience. Disagreed on price but was upfront about what he could and couldn’t do. Eventually found a number that worked for both of us Disagreed on price but was upfront about what he could and couldn’t do. Eventually found a number that worked for both of us More

do you want to buy a vehicle you have to jump start every day after purchasing? Do you want the worst customer service after a sale you'll ever get? Then go to ourisman honda vw of laurel! If not, TAKE YOUR H day after purchasing? Do you want the worst customer service after a sale you'll ever get? Then go to ourisman honda vw of laurel! If not, TAKE YOUR HARD EARNED MONEY ELSEWHERE! I bought a used vehicle from this location on saturday December 14th. It was a good looking vehicle. Drove great. I came all the way from New York because I liked the vehicle and your reviews seemed fantastic. Lee was an amazing sales man. That's where the good ends. I got on the highway on my way home, my windows stopped working. I get it it's a used car it's not going to be perfect. The heat stopped working. Little annoying. Every day after purchasing the vehicle its needed to be jump started because someone over looked checking the batteries, because i had them tested and they didnt test good the day after I purchased it. The coolant is leaking onto my passenger floor board out of the heater core rending the heat inoperable and meaning I need to fill the coolant 2xs daily or risk causing engine damage. The vehicle stopped idling and continually shuts off. I have a check engine light with 19 codes on it. The transmission slips, theres parts hanging and falling all over. It wasnt even given an oil change. I contacted this location and was blown off and given a run around. I called over a dozen times today to be set aside, blown off or put on hold for 15 minutes before giving up and trying to call back. You're "lovely"(sarcasm) store manager "Si", wouldnt return my calls, doesn't care about customer satisfaction, and is one of the rudest thick headed people I've ever had the joy of speaking with. He told me basically I'm on my own. Powertrain only covers motor and transmission complete failures. The fact that it barely runs and functions properly was of no concern to him. Told me I took a risk and it's not his problem. I went to a dealership to get better then craigslist service yet I've had more pleasant encounters with strangers selling private vehicles. He was rude, nasty, unprofessional, and basically told me where to stick it along with some other choice things to say to me. Abdul told me it was a used vehcile and it wasnt test driven or checked over at all. Si seems to disagree and tells me I'm a liar and I'm deceiving him and this is all my fault bc he doesnt know what happened on my drive home or if I've "done anything to it" and tells me this location has test driven this truck multiple times and had it on a lift and looked it over thoughouly (which I can promise they didnt because everything on this vehicle is held together with duct tape and zip ties). The way I was treated and spoken to after the sale was down right unacceptable. Si gives your company a bad face. So congrats on your 22k dollar check, meanwhile I have a piece of scrap metal im my driveway I have to pay to fix after owning it 3 days. I'm glad this reviews on here for anyone looking to purchase a vehicle from this store. I'll also leave the same review on Facebook. I'm beyond appalled by this dealership. People are always sceptical about purchasing from dealerships because they're shady and only care about moving vehicles and making as much money while spending as little as possible and this dealership proves why people are wary. Ourisman Honda of laurel should be ashamed. Their store manager is unfit for his position and enjoys belittling and degrading customers with issues. More

Worst Dealership Ever Ourisman Honda of Laurel is the worst dealership in the DMV area. The experience I had with them was unbelievable. They are very dishonest with their Ourisman Honda of Laurel is the worst dealership in the DMV area. The experience I had with them was unbelievable. They are very dishonest with their customers and the customer service is the WORST. I had made a deal with one of the sales people on a bottom line number however, I asked several times about the mileage on the 2019 vehicle I had planned to purchase from them. I was told that the cars were brand new. Therefore, I am thinking as a consumer brand new means little miles like 15 or less, give or take. Well the sales person decided to tell me the real miles while I was in route to the dealership. It was 128 on one car and 50 on the other. If I wanted a demo car, I would have asked for one. I called the owner of Ourisman and NEVER heard back from him; one of the rude managers called from corporate BTW was useless. I spoke with the GM and he stated that the cars are brand new. I told him that I specifically asked for little miles and that it was deceitful to tell me while I was in route that the cars had that many miles. The GM, also told me that there is no car dealership that will have a car with less than 30 miles on them. I told him that is NOT true because I had purchased a new car before and it had 12 miles. Nonetheless, after all the unnecessary back and forth with the dealership I took my business elsewhere where they had five cars of my choice with 6-14 miles on the cars. Keep driving pass Ourisman Honda of Laurel because you will NOT receive the customer you should receive especially when you are paying CASH. More

Great team of People We shopped around in various dealers before choosing Ourisman. Their staff was willing to go the extra mile to work with us to get the vehicle of our We shopped around in various dealers before choosing Ourisman. Their staff was willing to go the extra mile to work with us to get the vehicle of our choice at a price we could afford. Anthony Davenport was helpful and extremely patient. Abdul Tabibi found a way to help us stay within our budget. And, Walter, in Finance, was very friendly and explained all the different payment packages we could choose from. With Jim helping out at the end to show us the new age gadgetry of the car, we left feeling like we had been in good hands. Super friendly staff, from the woman who greeted us and led us in to the correct staff members, to the folks cleaning up the vehicle and helping us with our choice of car, we were very pleased. We hate the games many car dealerships play. We appreciate the openness of this group to be direct and help us along the way. We LOVE our new 2019 Honda Civic EX. Will definitely recommend this dealership to others and will come back again in the future! Thanks, Oursman Staff! More

Great Experience Just purchased a new vehicle from Crystal Goines. Crystal listened to what I was looking for and helped me choose the right car a beautiful 2019 Honda Just purchased a new vehicle from Crystal Goines. Crystal listened to what I was looking for and helped me choose the right car a beautiful 2019 Honda Accord. I would definitely recommend Crystal to friends and family she did a fantastic job and I was very pleased with my purchase. Jordan Jenkins also did a fantastic job he works in the finance department. More

Very good experience with Bre On Labor Day I made an appointment to drive an Insight and an Accord Hybrid at Ourisman Honda of Laurel. I walked in Tuesday morning at the appointed On Labor Day I made an appointment to drive an Insight and an Accord Hybrid at Ourisman Honda of Laurel. I walked in Tuesday morning at the appointed time and met with Bre, who found that they did not have either car in their inventory. I was very disappointed and headed to another dealer. I chose a car there, and they were ready to give me a good deal on a 2019 Insight. My sister knew I really preferred another color car, but 2019 inventory was pretty limited and no one had my first choice. She found that Ourisman had the color I wanted in a 2020 model, and just happened to speak with Bre. Bre remembered me and was able to get me a better price on the exact car I wanted. She was a pleasure to work with and made the process very easy! More

Outstanding Customer Service I was looking for a new vehicle for specific items I wanted on a vehicle on line and built the vehicle with all the specs I wanted to have. I got a lo I was looking for a new vehicle for specific items I wanted on a vehicle on line and built the vehicle with all the specs I wanted to have. I got a lot of referrals and dealerships.. Anthony Davenport was very knowledgeable and assisted me with finding the vehicle with what I wanted in details. The customer service was outstanding I did not have to go looking at vehicles since I built it in line. When I got to the dealership the vehicle was waiting for me and it met all my expectations. Anthony took the time to ensure I knew about the vehicle and it was a very smooth transaction and I did not have to asked a lot of questions. Thanks again for the outstanding excellent customer service and your expertise. Stephanie in Clinton MD More