Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ourisman Volkswagen of Laurel
Laurel, MD
1,191 Reviews
What really sets a car dealership apart these days? Service, Value, Selection and Price
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Pre-owned Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on our website to find the vehicle you want!
Plus, you can check out the Current Online Specials and Promotions that change all the time!
Check out our Facebook page, "Ourisman Insiders"
Convenient Location, Service, Parts, Accessories, we have it all!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,191 reviews
November 22, 2019
My 1st time in the dealership was not what I expected My 1st time in the dealership was on 11/20/2019. I was asked by my wife to assist her with buying a Honda Civic EX. We arrive at just about 9am. The s My 1st time in the dealership was on 11/20/2019. I was asked by my wife to assist her with buying a Honda Civic EX. We arrive at just about 9am. The sales person (A.D.) is paged by the young lady at the reception desk. He comes over and invites us to come back to his desk. He seems pleasant but not all that friendly for a person who wants us to buy something from his employer. The 1st thing he says is “What are we doing today folks?” I look puzzled at my wife because I’m thinking he has the car my wife requested. A white Civic EX. He sent an email the night before to my wife saying something like “looking forward to our meeting tomorrow at 9am.” This was the reason I took off this morning to come into this dealership. I say to him “I’m here to see the vehicle you have for my wife or at least tell us it’s on the way.” He say’s “No.” I told your wife yesterday we are unable to locate the vehicle color she wants. She’ll have to pick another color.” He say’s this with a little bit of arrogance and confidence. I took it as if he was saying, y’all gonna pick what I have here because she needs a car.” When he said that I felt like he thought he had the upper hand and figured we would give in. I decided to see how much confidence he really had. I say, with a big smile “this is just what I wanted to hear. Since you don’t have what she wants this is my opportunity to take her over to Toyota, my preference. I contacted my salesman over at Toyota CarMax Laurel and he can put her into a white corolla XLE as soon as we can get there.” His whole demeanor changed in 3,2,1 seconds. He almost sounded nervous when he responded, “let me see what I can do” as he almost jumps up from the desk and runs over to his manager to save him. My wife and I look at each other and laugh. I tell her what’s going on. After about 10 minutes. He returns, visibly angry or frustrated. He composes himself. He looks at my wife and say’s “Do you want a Honda or a Toyota?” He continues very angrily, “I spent 3 hours with you yesterday!” Now I’m about to get heated. I calm down and ask him “do you have the car she wants?” He say’s to us “My used car guy searched a 500 mile radius yesterday and we could not find that car.” He goes on to say, “I’m unable to perform the search now because he is not in yet.” I feel now he is wasting our time. I tell him “We’re heading to work. Give us a call if he finds something.” He agrees. We walk out the dealership and immediately drive to Annapolis Honda. I sent my wife an email the day before with a white civic EX they had on the lot. My wife purchased this car from them in about 2 hours after leaving this dealership. I would like management to know my wife and I feel this behavior is unacceptable. My wife has serviced her Honda Civic 2001 at this dealership for a very long time. I can’t speak for her but this left a bad impression on me when I think about this dealership. More
by Conscious Nubein
Employees Worked With
Anthony Davenport
November 01, 2019
Worst Dealership Ever Ourisman Honda of Laurel is the worst dealership in the DMV area. The experience I had with them was unbelievable. They are very dishonest with their Ourisman Honda of Laurel is the worst dealership in the DMV area. The experience I had with them was unbelievable. They are very dishonest with their customers and the customer service is the WORST. I had made a deal with one of the sales people on a bottom line number however, I asked several times about the mileage on the 2019 vehicle I had planned to purchase from them. I was told that the cars were brand new. Therefore, I am thinking as a consumer brand new means little miles like 15 or less, give or take. Well the sales person decided to tell me the real miles while I was in route to the dealership. It was 128 on one car and 50 on the other. If I wanted a demo car, I would have asked for one. I called the owner of Ourisman and NEVER heard back from him; one of the rude managers called from corporate BTW was useless. I spoke with the GM and he stated that the cars are brand new. I told him that I specifically asked for little miles and that it was deceitful to tell me while I was in route that the cars had that many miles. The GM, also told me that there is no car dealership that will have a car with less than 30 miles on them. I told him that is NOT true because I had purchased a new car before and it had 12 miles. Nonetheless, after all the unnecessary back and forth with the dealership I took my business elsewhere where they had five cars of my choice with 6-14 miles on the cars. Keep driving pass Ourisman Honda of Laurel because you will NOT receive the customer you should receive especially when you are paying CASH. More
by Tre
Employees Worked With
Someone named Si, Ed Wheaton
October 07, 2019
Great team of People We shopped around in various dealers before choosing Ourisman. Their staff was willing to go the extra mile to work with us to get the vehicle of our We shopped around in various dealers before choosing Ourisman. Their staff was willing to go the extra mile to work with us to get the vehicle of our choice at a price we could afford. Anthony Davenport was helpful and extremely patient. Abdul Tabibi found a way to help us stay within our budget. And, Walter, in Finance, was very friendly and explained all the different payment packages we could choose from. With Jim helping out at the end to show us the new age gadgetry of the car, we left feeling like we had been in good hands. Super friendly staff, from the woman who greeted us and led us in to the correct staff members, to the folks cleaning up the vehicle and helping us with our choice of car, we were very pleased. We hate the games many car dealerships play. We appreciate the openness of this group to be direct and help us along the way. We LOVE our new 2019 Honda Civic EX. Will definitely recommend this dealership to others and will come back again in the future! Thanks, Oursman Staff! More
by Juan Carlos Estrada
September 10, 2019
Great Experience Just purchased a new vehicle from Crystal Goines. Crystal listened to what I was looking for and helped me choose the right car a beautiful 2019 Honda Just purchased a new vehicle from Crystal Goines. Crystal listened to what I was looking for and helped me choose the right car a beautiful 2019 Honda Accord. I would definitely recommend Crystal to friends and family she did a fantastic job and I was very pleased with my purchase. Jordan Jenkins also did a fantastic job he works in the finance department. More
by Lex
Employees Worked With
Crystal Goines and Jordan Jenkins
September 08, 2019
Very good experience with Bre On Labor Day I made an appointment to drive an Insight and an Accord Hybrid at Ourisman Honda of Laurel. I walked in Tuesday morning at the appointed On Labor Day I made an appointment to drive an Insight and an Accord Hybrid at Ourisman Honda of Laurel. I walked in Tuesday morning at the appointed time and met with Bre, who found that they did not have either car in their inventory. I was very disappointed and headed to another dealer. I chose a car there, and they were ready to give me a good deal on a 2019 Insight. My sister knew I really preferred another color car, but 2019 inventory was pretty limited and no one had my first choice. She found that Ourisman had the color I wanted in a 2020 model, and just happened to speak with Bre. Bre remembered me and was able to get me a better price on the exact car I wanted. She was a pleasure to work with and made the process very easy! More
by sehoriole
Employees Worked With
Breaun Garner
September 04, 2019
Outstanding Customer Service I was looking for a new vehicle for specific items I wanted on a vehicle on line and built the vehicle with all the specs I wanted to have. I got a lo I was looking for a new vehicle for specific items I wanted on a vehicle on line and built the vehicle with all the specs I wanted to have. I got a lot of referrals and dealerships.. Anthony Davenport was very knowledgeable and assisted me with finding the vehicle with what I wanted in details. The customer service was outstanding I did not have to go looking at vehicles since I built it in line. When I got to the dealership the vehicle was waiting for me and it met all my expectations. Anthony took the time to ensure I knew about the vehicle and it was a very smooth transaction and I did not have to asked a lot of questions. Thanks again for the outstanding excellent customer service and your expertise. Stephanie in Clinton MD More
by Stephanie in Clinton MD
Employees Worked With
Luis in Parts, Anthony Davenport, Brian Blackmon
September 02, 2019
Outstanding service! I love Ourisman Honda. This is my second vehicle from this dealer. Friendly, not pushy. I had to leave for an emergency and they more concerned with m I love Ourisman Honda. This is my second vehicle from this dealer. Friendly, not pushy. I had to leave for an emergency and they more concerned with my situation than selling a car. More
by suebabers
Employees Worked With
Anthony Davenport, Joe Rasulzad
September 02, 2019
A Very Good Purchase Experience! I am not a fan of car buying but when my Pilot reached 304000 miles it was time to buy a new car. Anthony made this experience as painless as possibl I am not a fan of car buying but when my Pilot reached 304000 miles it was time to buy a new car. Anthony made this experience as painless as possible. I actually enjoyed my interactions with Anthony and Brian and I left feeling like I got a reasonable deal on a new Honda Passport. More
by BruceInMaryland
Employees Worked With
Anthony Davenport, Brian Blackmon
August 30, 2019
Enjoyable experience at Ourisman Honda I drove to Ourisman Honda of Laurel Md to look at the Honda Ridgeline Black Edition, the model that I had researched and was interested in purchasing. I drove to Ourisman Honda of Laurel Md to look at the Honda Ridgeline Black Edition, the model that I had researched and was interested in purchasing. Fortunately, I met sales associate, Anthony Davenport as I entered the showroom. The Ridgeline Black Edition wasn’t on the lot but Mr. Davenport located one at another dealership, had it moved to his location and prepared it for sale by that evening. Mr Davenport’s knowledge of Honda vehicles and his clarity in contracts discussions made my purchase of the Ridgeline an enjoyable experience. If you’re interested in a Honda vehicle, I highly recommend Anthony Davenport at Ourisman Honda, Laurel MD. More
by Ridgeline Driver
Employees Worked With
Anthony Davenport, Brian Blackmon
August 27, 2019
New adventure This was my first Volkswagen in life, I've never owned one. But advertisement means a lot to a company really does work, I saw the Atlas on the stree This was my first Volkswagen in life, I've never owned one. But advertisement means a lot to a company really does work, I saw the Atlas on the street this summer and new that was going to be my new automobile. I called on a Sunday, and Mr. Morris called me and sat up an appointment. I was not really ready but when I came in and he guided me through the process it was quick, and before I know it i was in my new SUV and out in less than 5 hrs, and you know that you can waist your whole day going thru the .process of getting a new car, but I didn't. Thanks team. More
by Advengers-2019
Employees Worked With
