Ourisman Volkswagen of Laurel - Service Center

Bought a 2011 Civic from here in Feb. 2011. Starting July of 2012, my Air Conditioner started having intermittent problems. Occasionally, it would take about 20 mins for the AC to come on. I scheduled a time of 2012, my Air Conditioner started having intermittent problems. Occasionally, it would take about 20 mins for the AC to come on. I scheduled a time to come in for them to fix it...waited about an hour...and they said it was fixed. Then the problem started happening again a few days later. I scheduled another time (for a saturday morning) to have it fixed, and Jerry said that I could drop it off overnight and have it done by noon. I did just that. Then, I called around 11am, and they said that they had not gotten to it yet. They proceeded to tell me that night drops are "last priority" and that they would get to my car when they get a chance. I reminded them that I needed it by noon and that Jerry told me that they would have it done by noon. When I went in at noon to pick it up, as my complaint to the GM had gotten them to actually look at it by noon, they said nothing was wrong with my AC and that since they cannot duplicate the problem, they could not fix it. This went away for a while until this past monday. At that time, the AC went completely out, so I drove straight from my office to the dealership (ourisman of laurel). When I got there, the service adviser came out and felt that there was no air coming out and that the AC was in fact at full blast (ie: it was broken and he saw that). He then told me that his GM said that they were not going to help me, but he gave me no reason why. I reminded him that they had told me they needed to see the problem so they could fix it. To this he responded, "your words are falling on deaf ears." The service adviser did not document that he witnessed my broken AC, so when I complained about this to American Honda Co, there was no proof that the service adviser saw it was broken. Ourisman refused me service and is just trying to hold me off until I am out of warranty so I would then have to pay to get this fixed. They are rude, inconsistent, and are only there to rip people off. Still haven't gotten my AC fixed, because they refuse to help me. Guess they just don't want to bother with warranty problems. More

Marshall is a great sales person!! He was friendly, knowledgeable, and easy to work with. I did not go there to buy a car, but got a great deal so now I have a brand new CR-V!! I could not be happier. knowledgeable, and easy to work with. I did not go there to buy a car, but got a great deal so now I have a brand new CR-V!! I could not be happier. The staff as a whole was great!! :) Every question was answered in great detail and I felt I had his full attention the entire time I was there (over 4 hours). I was there past business hours on a Saturday evening and the staff was wonderful!! They were there to be sure that I was a happy customer which I most definitely am!! I can not say enough about Marshall Sanders and the staff at Ourisman Honda of Laurel!!! If you are looking to buy a Honda, I would most definitely recommend them!! :) More

I have a 2001 Beetle I love it and i had a issues at another VW dealership and i decided to go to Ourisman VW Laurel for Service . Great service and while i was getting my 2001 bug serviced , i seen another VW dealership and i decided to go to Ourisman VW Laurel for Service . Great service and while i was getting my 2001 bug serviced , i seen a New Beetle on lot Color being Red Rock , so i ask Ed if i could test drive the Red Rock , so I took it for about 30 minute ride ,came back and i told him i had another vehicle i wanted to trade so i put a hold on Red Rock and once i took my 2001 back home ,i brought my other car to dealership and a deal was made and Ed had the red rock bug cleaned and ready so in hour i was Tagged and taking Red Rock home , i have 2 bugs , But I have Order a New Touareg and the 2001 will go once my Touareg is delivered . This is a 5 star dealership , All the staff is friendly and Helpful . More

brought my car in for a check engine light problem. dealer asked me to bring the car in early monday so i decided to just drop it off that friday. got back the car on monday afternoon, and realize frot dealer asked me to bring the car in early monday so i decided to just drop it off that friday. got back the car on monday afternoon, and realize frot bumper totally cracked and scratched. service manager told me they were not going to fix it because i had no proof they did it. he claimed he saw through the camera that the car was always park rear in. i ask to see the video and he said it was a waste of his time. 500$ fixing this bumper that they broke is not a waste of time if you ask me. it was my word against his. i will never ever go back there. i brought my car in only to spend money fixing the problems they cause me. service manager is an xxxxxxx and his customer service is as horrible as it gets. i wouldnt recommend anyone even getting a oil change there. More

I was promised a second key with the purchase of my car from Mr. Abdul the finance person and never recieved it. When the defective key I got with my car broke I was treated like a rip off artist by Mr. P from Mr. Abdul the finance person and never recieved it. When the defective key I got with my car broke I was treated like a rip off artist by Mr. Parme probably because he is racist as I am an african american woman in my 20's. He told my mother he would give me a discount for the key because of what I had been promised and then when I got to the service department and he saw me then his whole attitude changed and he only offered a $5 dollar discount. After both my mother and I had to raise a fuss he then tells Mr. Campbell the service manager over the phone to just take off whatever he could. He never apologized for how he treated me. Then when the service department programed my key they messed up my remote start that was on the car when I purchased it and when I called Mr. Campbell to let him know that it needed to be fixed because it worked before they touched my car he nastily tells me it not his responsibilty because it is after-market. I still have not resolved the issue but if I have to take it all the way to the corporate office he will either have his techs repair it or if they don't know how(as he said they don't) they will pay to get it done. More