update: August 2019, made an appt online, they lost appt despite showing them my email and text. i took my car for inspection and emissions. it failed inspection since i had my brake caliper redone at another mechanic and it was leaking brake fluid, i also needed a side marker bulb. they told me i needed a new caliper (mind you it is new) they said 480.00 and they can order it tomorrow. i declined. i took it back to where i had it fixed since the work was guarenteed. nothing was wrong with the caliper the nut near the line needed to be tightened a quarter of a turn. no leak anymore. caliper is good. they tried to rip me off on purpose. i bought my car here when a friend worked here. this place has gone so down hill since he left they actually tried to steal 480.00 from me! i will never step foot in this place again, thieves! wonder if they even planned on replacing it or just saying they did and charging me for it. my car passed inspection elsewhere after the bolt was tightened! you should be ashamed! crooks! my Outten review through GM! do not ever go there not to mention he whipped around in my car like he stole it, my husband almost told him about himself! he was livid!
My Aunt who has Alzheimer's got her vehicle towed by AAA to Outten because she lost her purse (keys, wallet everything) I tried getting AAA to tow the vehicle back to her house because we couldn't find her purse or spare keys but they refused because my aunt did not have her ID. Outten was patient and understanding of this odd situation. We finally found the purse 5 days later and went to pick up the vehicle. Outten could have charged my aunt a storage fee for those 5 days and they did not! Both service advisers Scott, & Tyler and the service manager were all helpful. Thank You all so much.
The recommendations were accurate and the service was well done and much appreciated. Future service needs were clearly explained and cost estimations were included. Tyler was very pleasant to deal with.
The service and staff are excellent. Ron Peters is always willing to accomodate my needs. The technician explained an issue and after discussion the matter was taken care of efficiently and with reasonable cost expense. Client for over 40 years and would not consider changing. Excellent dealership!