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Overturf Volkswagen Kia
Kennewick, WA
1,433 Reviews
Overturf Volkswagen Kia is a local, family owned small business which has been serving the Tri-Cities, WA area for over 60 years. We offer Vehicle Sales, Service, and Parts for both brands. Whether you're looking for a new Volkswagen or Kia , a pre-owned vehicle, oil change, tires, inspection, diagnostics, major service, parts, or accessories, we are here to help.
We have a strong and committed sales, service, and parts staff with many years of experience. Feel free to browse our inventory online, request more information about vehicles, set up a test drive, inquire about financing, request a part, or schedule a service!
We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,433 reviews
January 06, 2024
The people at Overturf Volkswagen Kia are who you want to buy a car from. Shawn Graham was my salesman. He was honest and never tried to oversell me on any of the vehicles I looked at. Shawn even called me a buy a car from. Shawn Graham was my salesman. He was honest and never tried to oversell me on any of the vehicles I looked at. Shawn even called me a few days latter to let me know about an amazing 0% APR that was applied to the car that I was looking at buying. Shawn answered every question I had, walked me throught VW app setup and schedualed return dates to ensure I knew/understand how to use evey piece and part on my new car. Mark Neely (Finance Manager) used a great dose of humor, professionalism and honesty while walking me through the financing options. If your looking to purchase a vehicle, stop by Overturf Volkswagen and Kia and let Shawn and the rest of the team help you decide the right vehicle for you. More
by roger rector
January 03, 2024
Shawn Graham at Overturf Kia Volkswagen is incredible! When you first meet him, he makes you feel like you have known him your whole life. Shawn took all of our concerns and needs into consideration and p When you first meet him, he makes you feel like you have known him your whole life. Shawn took all of our concerns and needs into consideration and provided us the information we needed to make the right choice for our budget. Shawn is the epitome of customer service! If you are in the market for a new vehicle, go see Shawn Graham. He provided the best experience I have ever had buying a new vehicle. More
by jagbron
January 01, 2024
Doyle was great to work with! He took extra time with us even after hours to make sure we were all set. I appreciated his patience with us and his willingness to help and get us t He took extra time with us even after hours to make sure we were all set. I appreciated his patience with us and his willingness to help and get us the best option for our family! Would definitely recommend him! More
by Kinzz913
December 30, 2023
Frank was great! He is knowledgeable and helpful with absolutely no high pressure sales tactics. We had ordered a Sportage hybrid and had to wait a few months but Fra He is knowledgeable and helpful with absolutely no high pressure sales tactics. We had ordered a Sportage hybrid and had to wait a few months but Frank communicated with us throughout. When it arrived, the sale was smooth and easy. Again, no high pressure sales. He introduced us to others on the team including the shop manager and finance team. One of the smoothest, easiest car buying experiences we’ve ever had. We would highly recommend Frank and the Overturf team. More
by rondacae
December 30, 2023
Brad was very knowledgeable about the new Kia especially the electronics and was very agreeable to our hours of availability. He was also very responsive to our requests and questions. the electronics and was very agreeable to our hours of availability. He was also very responsive to our requests and questions. More
by Jeff
December 29, 2023
Bill is great! He is a very honest person and takes the extra time to support your needs. Buying a car is a big decision but the staff at overturf made the process He is a very honest person and takes the extra time to support your needs. Buying a car is a big decision but the staff at overturf made the process easy, and left knowing I am in good hands. 100% recommend! More
by Megan Weitz
December 28, 2023
Ordered a vehicle that came in earlier than excepted, everyone was great to work with. No issues or concerns. Everyone was great!! everyone was great to work with. No issues or concerns. Everyone was great!! More
by CHAOS5
Verified CustomerDecember 28, 2023
I took my car here to get the radiator fixed and they said they would have it done in about a week. Two weeks later I get a call and they said they just looked at the car and that they told me it was el said they would have it done in about a week. Two weeks later I get a call and they said they just looked at the car and that they told me it was electrical issues and that they would order some parts to fix it. A few days later they called me again and changed the issue to mechanical and not electrical. Another week went by and I got my car back and the radiator was working again, for that day. After I got my car I went home and parked it for the rest of the day. The next day I went and ran my car for a bit and looked at the engine and my radiator fan stopped working again, and I ran the car long enough to turn on the thermostat. I then called again and told them the issue and they said they would look at it again for free and that it would take a few hours but I got it back the next day. They said the fan was working when they plugged it into their computer and said it was fine. I got home and noticed that not only my fan wasn't turning on after let it run for more than 30 minutes mid summer, but they also broke my adjustment lever for my driver seat. I didn't want to call them back for the lever because they probably wouldn't do anything about it. I ended up spending around $1500 for them to keep my car for 3 plus weeks and for them to break the adjustment lever in my car. Please if you are a Kia and Volkswagen owner, do not go here, other shops will actually help you out. More
by Marshall Ames
Employees Worked With
Nathan
December 28, 2023
Frank was amazing to work with while buying our new car. He was available for any questions and gave us time to process our decision. We appreciate him and his support which made the process seamless. He was available for any questions and gave us time to process our decision. We appreciate him and his support which made the process seamless. More
by cjamieson8767
December 28, 2023
Excellent experience and customer service Larry went above and beyond my expectations throughout my lease and ultimate purchase above and beyond my expectations throughout my lease and ultimate purchase More
by gmgiordano
