Owatonna CJDR Ford Lincoln - Service Center

The service department is terrific except the female service tech who had no idea what features my edge had. I told her the problem and she was trying to tell me how my tailgate should function. Needles service tech who had no idea what features my edge had. I told her the problem and she was trying to tell me how my tailgate should function. Needless to say this is the second edge I've had and I know perfectly well how the tailgate should work. She's lucky she's not on the sales floor because nobody would buy anything from her. I'm not the first customer who isn't happy with her. Now if you ask me about Pat or Bruce that is a completely different story. They both are respectful of the buying power women have. I do so miss seeing Dale Johnson when I stop. He was one in a million and will never be replaced. I will continue to be use Owatonna Ford (will always be the name to me). Smiles are a nice thing and never become outdated. More

Had a scheduled brake job, and recall work that ended up needing a spark plug replacement also needing a spark plug replacement also More

We waited over two months for the part. They took care us. Did a great job They took care us. Did a great job More

I will never recommend the services of Eduardo De Alba. Purchasing a car with the help of De Alba included lies on interest rates, one to two word interactions. He not only lacked interaction but any sort Purchasing a car with the help of De Alba included lies on interest rates, one to two word interactions. He not only lacked interaction but any sort of helpfulness. Alongside aforementioned complaints, he was the least personable person in the building! What a mess on the sales floor. More

They are always very courteous. No long waits, and a comfortable area to sit while waiting. No long waits, and a comfortable area to sit while waiting. More

Very personable. Was able to get me in and taken care of while I waited. Told me what was and more importantly, what wasn't wrong with my vehicle! I will definitely g Was able to get me in and taken care of while I waited. Told me what was and more importantly, what wasn't wrong with my vehicle! I will definitely go back again and recommend to others.as well. More

Chris did a fantastic job getting our vehicles completed and returned in a very timely manner! and returned in a very timely manner! More

Service was very fast and the servicemen helped me understand my new car better. Would definitely recommend. understand my new car better. Would definitely recommend. More

I made an appointment for a recall. Then had my engine light go on, (not related to the recall). I went to auto zone, got a diagnosis, and brought it to the dealership and got more info Then had my engine light go on, (not related to the recall). I went to auto zone, got a diagnosis, and brought it to the dealership and got more information. A service manager, ( not Chris) explained the issue could be 1 of 2 things. He stated the costs to resolve the issue would cost $385 up to $425 which included the $150 diagnostic fee. And usually takes between 1/2 - 1 hr to replace/restore. The day of my appointment I brought my vehicle in at 11:00 am. I told them to call after the recall was taken care of to get permission for any other expenses needed. I got a call around 3pm from Chris stating the recall was almost complete and the other issue would cost $537, and my vehicle would be available around 6 pm. How much does this dealership charge per hour? My purge replacement cost me $380 in labor fees alone. I feel I was lied to about the costs/ labor involved and the time it took to complete. I will never return, not even for an oil change. More

I love the service at the quick lube the guys are efficient and accommodating. Would definitely recommend! efficient and accommodating. Would definitely recommend! More