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Owen Ford

Marshall, IL

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77 Reviews
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1500 N Michigan Ave

Marshall, IL

62441

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Showing 77 reviews

May 26, 2018

Great service from Josh Clark! Great overall customer service! Would highly recommend Dorsett Ford to anyone! Josh Clark Gets me fixed up every time I'm in need of a repair! More

by Shelbypaige8791
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 26, 2018

Very nice and helpful They are always ready and eager to help me with my vehicular problems. My car always is returned to me in great working condition. They are pretty gre More

by Lexis18
Recommend Dealer
Yes
Employees Worked With
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 26, 2018

Above and beyond quality and experience I love the service dept staff Josh Clark is the best Matt Hain is the best Mechanic always helpful going above and beyond always exceeding More

by Nursing asst1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 26, 2018

Dorsette Service is great! I can always trust Matt to do a great job on my car ! It's hard to find a trustworthy mechanic in this day in age that also does such a great job and More

by CLUNZER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 26, 2018

Great customer service! My husband works on the road. He called and was needing to get his truck serviced before heading out. Josh and Shane were able to get him in that morn More

by kc1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 25, 2018

New van Very helpful and knowledgeable staff. Nice to get in and out with the vehicle that we wanted. The test drive was great and the staff made in enjoyab More

by nepp88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jacobson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Bloom
May 29, 2018 -

Owen Ford responded

Our goal is to exceed your expectations, additionally thank you for the kind words and 5 star rating. Again, our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 25, 2018

Excellent service I was looking to buy a 2017 Limited F150 a few months earlier. One came through the Dorsett dealership with low miles and Shawn text me and let me kno More

by Limited 150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

Shawn always focuses on helping his customers. Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 24, 2018

New family vehicle I was notified of a great deal on a newer family vehicle and I was treated honestly and fairly. Shane Santrock was very helpful and knowledgeable abo More

by Mepperson1982
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 24, 2018

Work done on a recall I had a recall on my 2003 Mercury Marquis. And Shane Shamtrock came to my house and got my car . Which he had ordered parts. But I really like the ser More

by gosnell1955
Recommend Dealer
Yes
Employees Worked With
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

Glad to hear your happy, additionally Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 18, 2018

Wow!!!! Their service department is top notch! They get you in fast and fix it right. The salesman are the best in the business! They give you all the info an More

by Ford lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jacobson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Leitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

I am just thankful we could help you out - additionally, thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

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