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Owen Ford

Marshall, IL

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77 Reviews

1500 N Michigan Ave

Marshall, IL

62441

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77 Reviews of Owen Ford

June 21, 2018

Very pleased! Came in for just an oil change, and got out for less than $70!! Usually pay $100. plus so this was a welcome change! While waiting in customer lounge, More

by Traveller1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorsett, Shane Santrock, Ryan Walton
Jul 02, 2018 -

Owen Ford responded

Brian Dorsett wanted me to pass on a heartfelt "Thank you" for the great review. We are so fortunate to have awesome employees in both our Service and Sales departments and we are thankful for customers like you. Your business is greatly appreciated! Here's wishing you many happy and carefree miles! Respectfully, Joe Jacobson, GM

June 08, 2018

Professional, courteous and knowlegeable I have never in all my life had a better experience at a car dealership and I've bought many cars. I researched a car online prior to visiting the dea More

by caddyowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bloom, Shane Santrock, Matt Hain, Ryan Walton
Jul 02, 2018 -

Owen Ford responded

Thanks for the great review. We are so fortunate to have awesome employees in both our Service and Sales departments and we are thankful for customers like you. Your business is greatly appreciated! Here's wishing you many happy and carefree miles! Respectfully, Joe Jacobson, GM

June 07, 2018

Tie rod end I recommend this dealership 5 out of 5. I have been doing business here for years, They do business with a home town feeling and keep me going any ti More

by Parish679
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Santrock, Ryan Walton, Dalton Parks
Jul 02, 2018 -

Owen Ford responded

Thanks for the great review. We are so fortunate to have awesome employees in both our Service and Sales departments and we are thankful for customers like you. Your business is greatly appreciated! Here's wishing you many happy and carefree miles! Respectfully, Joe Jacobson, GM

June 07, 2018

Satisfied customer I called on Monday for an oil change and tire rotation. They got my vehicle in on Wednesday morning and it was done in a reasonable amount of time. Th More

by pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Clark, Shane Santrock, Ryan Walton
Jul 02, 2018 -

Owen Ford responded

Thanks for the great review. We are so fortunate to have awesome employees in both our Service and Sales departments and we are thankful for customers like you. Your business is greatly appreciated! Here's wishing you many happy and carefree miles! Respectfully, Joe Jacobson, GM

June 06, 2018

Oil change I have had numerous cars serviced here throughout the years and am always happy with the friendly and timely service our family receives. I also enjo More

by dhk2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Clark, Shane Santrock, Ryan Walton, Dalton Parks
Jul 02, 2018 -

Owen Ford responded

Thanks for the great review. We are so fortunate to have awesome employees in both our Service and Sales departments and we are thankful for customers like you. Your business is greatly appreciated! Here's wishing you many happy and carefree miles! Respectfully, Joe Jacobson, GM

June 06, 2018

Excellent Took our 2018 Raptor in for recall problem to be fixed. Service department was very friendly and helpful. Explained what they were checking Very More

by Susie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Walton, Josh Clark, Shane Santrock, Ryan Walton, Andrew Hammond
Jul 02, 2018 -

Owen Ford responded

Thanks for the great review. We are so fortunate to have awesome employees in both our Service and Sales departments and we are thankful for customers like you. Your business is greatly appreciated! Here's wishing you many happy and carefree miles! Respectfully, Joe Jacobson, GM

June 05, 2018

3am and broke down The tow truck driver recommended Dorsett for my repairs. The people at the dealership got my car in diagnosed and repaired by 11am. Dealer ioened at More

by DeadHorse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Clark, Shane Santrock, Nathan Leitch, Matt Hain, Ryan Walton, Dalton Parks, Andrew Hammond
Jul 02, 2018 -

Owen Ford responded

Thanks for the great review. We are so fortunate to have awesome employees like Shane, Josh and the entire service department, and we are thankful for customers like you. Your business is greatly appreciated! Respectfully, Joe Jacobson, GM

June 03, 2018

Quick and friendly service We brought our broke expedition in on a Friday afternoon. The entire staff was friendly and provided a car while the repairs were done quickly. After More

by paravola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Santrock
Jul 02, 2018 -

Owen Ford responded

Thanks for the great review. We are so fortunate to have awesome employees like Shane, and we are thankful for customers like you. Your business is greatly appreciated! Respectfully, Joe Jacobson, GM

June 01, 2018

Excellent customer service I stopped in with no appointment they worked me right in Only had to wait about a hour My ac wasn’t working and they had the parts! My bill ended More

by marshalllion56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Santrock, Ryan Walton, Dalton Parks
Jul 02, 2018 -

Owen Ford responded

Thank you for your kind words and 5 Star Rating - we always try to over deliver on our promises! Our service department really stands above the competition and it is nice of you to recognize them. Talk to you soon! Respectfully, Joe Jacobson, GM

June 01, 2018

Great service, great people Our car broke down at a gas station nearby on our way from central Texas to Ontario, Canada, got it towed here. The boys at Dorsett got us up and runn More

by Moose713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester (also gets 5 stars), Josh Clark, Shane Santrock, Ryan Walton
Jul 02, 2018 -

Owen Ford responded

Thank you for your kind words and 5 Star Rating - we have a great team here dedicated to helping friends and family with their automobile needs. Everyone is very focused on helping others and it's nice of you to point it out. Thank you for your business, your time and your trust. We sincerely hope your travels go smoothly in the future. Sorry you had trouble on the road trip however it was a blessing to get to meet you! Respectfully, Joe Jacobson, GM

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