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Owen Ford

Marshall, IL

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77 Reviews

1500 N Michigan Ave

Marshall, IL

62441

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77 Reviews of Owen Ford

May 26, 2018

Great Matt always does a great job on my car. That's why I go to him every time I need an oil change. Thanks, for the great service More

by Chels13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hain
May 29, 2018 -

Owen Ford responded

Thank you for your trust in Matt, the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 26, 2018

Amazing Matt has worked on our families cars for a long time and has always done a great job. If we ever need help on a car Matt is the first person we contac More

by HappyCustomer246
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hain
May 29, 2018 -

Owen Ford responded

I totally respect your feedback; could not agree more - automobiles today are very expensive to work on because they are so complicated. We try to have the very latest in diagnostic equipment on hand in order to fix your vehicle right the first time. Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 26, 2018

Extremely good This service department has a great 5 star service department. I truly appreciate how polite they where they had the parts on hand and got my car ba More

by jimcraine869
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Clark, Shane Santrock, Matt Hain, Ryan Walton
May 29, 2018 -

Owen Ford responded

We know our customer's TIME is very important; we try to get your vehicle back quickly; however first we want to try and fix it right the first time. Thank you for the kind words and 5 star rating. As always, our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 26, 2018

Just like family We always ask for Matt Hain in the service department and we recommend him to everyone we know. We have gone to Matt since before Dorset was in Mars More

by Mechanic, CMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hain
May 29, 2018 -

Owen Ford responded

Matt is awesome and he focuses on getting the work done right on the first try, every time. Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 26, 2018

Service Matt is a very good mechanic! Very knowledgeable and several years of experience!! I would trust him with any of my vehicles. Quality of work is great More

by mullen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Hain
May 29, 2018 -

Owen Ford responded

Matt is great at his job - your words are appreciated. Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 26, 2018

Excellent service I was looking to buy a 2017 Limited F150 a few months earlier. One came through the Dorsett dealership with low miles and Shawn text me and let me kno More

by Limited 150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Walton, Josh Clark, Matt Hain
May 29, 2018 -

Owen Ford responded

Shawn always focuses on helping his customers. Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 25, 2018

New van Very helpful and knowledgeable staff. Nice to get in and out with the vehicle that we wanted. The test drive was great and the staff made in enjoyab More

by nepp88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Walton, Joe Jacobson, Brett Bloom, Shane Santrock
May 29, 2018 -

Owen Ford responded

Our goal is to exceed your expectations, additionally thank you for the kind words and 5 star rating. Again, our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 24, 2018

Work done on a recall I had a recall on my 2003 Mercury Marquis. And Shane Shamtrock came to my house and got my car . Which he had ordered parts. But I really like the ser More

by gosnell1955
Recommend Dealer
Yes
Employees Worked With
Josh Clark, Shane Santrock, Nathan Leitch
May 29, 2018 -

Owen Ford responded

Glad to hear your happy, additionally Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 24, 2018

New family vehicle I was notified of a great deal on a newer family vehicle and I was treated honestly and fairly. Shane Santrock was very helpful and knowledgeable abo More

by Mepperson1982
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Santrock
May 29, 2018 -

Owen Ford responded

Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 18, 2018

Wow!!!! Their service department is top notch! They get you in fast and fix it right. The salesman are the best in the business! They give you all the info an More

by Ford lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jacobson, Josh Clark, Shane Santrock, Nathan Leitch
May 29, 2018 -

Owen Ford responded

I am just thankful we could help you out - additionally, thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

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