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Oxmoor Ford

Louisville, KY

Overview
Reviews
4.5
436 Reviews
Call Dealership (502) 426-2500

100 Oxmoor Ln

Louisville, KY

40222

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Showing 436 reviews

December 09, 2023

My door handle was broken and it was not when I gave car to dealership. I had to remind them at check out if 10% ford family as it was not added on receipt at pickup when I told advisor initially of it . More

by EG Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donte
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Dec 11, 2023 -

Oxmoor Ford responded

I'm sorry to hear about the issues you encountered at the dealership. It's unfortunate that the door handle was broken during your visit, and it's important that such concerns are addressed promptly. Additionally, the oversight regarding the 10% Ford family discount is something that should have been applied correctly from the beginning. If you have any further concerns or if there's anything the dealership can do to make things right, I recommend reaching out to them to discuss the situation and seek a resolution. Your feedback is valuable, and they should be willing to assist you in addressing these issues. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

December 06, 2023

Extremely clean facility. Courteous service advisors and management team. Anticipated vehicle repair time 2 days. Total time for diagnostics, receiving ordered parts and insta More

by dl6311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae Smith
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Dec 06, 2023 -

Oxmoor Ford responded

We appreciate your feedback and are glad to hear that you found our facility clean and our staff courteous. We apologize for the extended repair time, and we're pleased that our service manager took steps to address your concerns by reimbursing your rental charges. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us. Thank you for choosing us for your vehicle service.

December 06, 2023

Very good customer service. The staff was willing to work with me and listened to my multiple requests and at the end, all together we were able to find the best fit for me with More

by Yesdasi Hernandez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah Santiago
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Dec 06, 2023 -

Oxmoor Ford responded

Thank you for sharing your positive experience! We're delighted to hear that you received very good customer service and that the staff worked with you to find the best fit for your needs without compromising on features. If you have any more requests or questions in the future, please feel free to reach out. We appreciate your business and are here to assist you!

December 05, 2023

Ross was my service person. He was outstanding, very helpful and informative in dealing with my vehicle service and repairs. More

by Gregleonhardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross
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Dec 05, 2023 -

Oxmoor Ford responded

Thank you for your kind words about Ross! We're delighted to hear that he provided you with outstanding and informative service during your vehicle service and repairs. If you ever need assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your business!

November 30, 2023

Most dishonest people I have ever encountered. I have brought many cars during my lifetime but never encountered anything like this. Shame for trying to take advantage of the elderly. More

by Aim7648
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Victure Brown
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Nov 30, 2023 -

Oxmoor Ford responded

We're truly sorry to hear about your negative experience, and this is not the level of service we aim to provide. Please accept our apologies for any inconvenience you've faced. We take your feedback seriously and will investigate this matter to improve our services. Thank you for bringing this to our attention. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

November 30, 2023

Service was prompt and efficient. Dontae Smith was a delight to work with. I still have an issue with my iPhone “communicating” through the “dash” of my car. Have made separate appoi More

by chwillets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae Smith
Report | Print
Dec 01, 2023 -

Oxmoor Ford responded

Thank you for your feedback! We're pleased to hear that your service experience was prompt and efficient with Dontae. We hope to resolve the iPhone communication issue during your upcoming appointment. If you have any further concerns or questions, please don't hesitate to reach out. Your satisfaction is our priority!

November 24, 2023

I had a great experience with the service manager. 10/10 highly recommend. The wait wasn’t that long. More

by Irishlette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Hudson
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Nov 27, 2023 -

Oxmoor Ford responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 24, 2023

Our salesman Mr. Cash was very knowledgeable about any questions I asked . Everyone was very pleasant to work with . More

by sma3
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mr. Cash
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Nov 27, 2023 -

Oxmoor Ford responded

We are very happy to hear that your salesman provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 17, 2023

Patients, knowledgeable, and very friendly. Courtney my sales representative was pleasant to work with, I new felt pressured and gave me time to make my decision. Purchased my vehicle and felt More

by Anniecc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Courtney
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Nov 17, 2023 -

Oxmoor Ford responded

Thank you for your wonderful review! We're delighted to hear that Courtney provided you with patient, knowledgeable, and friendly service. It's great to know that you felt comfortable and never pressured throughout your car buying process. Your satisfaction is our top priority, and we're thrilled that you felt completely satisfied with your purchase. We look forward to serving you again in the future and wish you many happy miles in your new vehicle!

Nov 17, 2023 -

Anniecc responded

Thank you.

November 07, 2023

Doug Kimmons Fleet & Lease Director made the purchase easy. Will be buying more from this location due to his expertise. More

by Mrapplianceofbluegrass
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Kimmons
Report | Print
Nov 08, 2023 -

Oxmoor Ford responded

We are very happy to hear that Doug and the team provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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