Oxmoor Ford

Warranty repairs Marlene kept in touch throughout the process, from getting authorization from Ford to seeing the actual repairs were completed. Fast, friendly servic Marlene kept in touch throughout the process, from getting authorization from Ford to seeing the actual repairs were completed. Fast, friendly service as the saying goes! More

Key replacement The service department was friendly and very helpful in getting my lost key replaced. My warranty covered the entire cost of the key replacement. The service department was friendly and very helpful in getting my lost key replaced. My warranty covered the entire cost of the key replacement. Thanks More

Speedy service Just had an oil change and tire rotation. I was in and out in no time. Would highly recommend for service and sales to anyone. Just had an oil change and tire rotation. I was in and out in no time. Would highly recommend for service and sales to anyone. More

Came in on a Saturday for an oil change I had a Saturday afternoon oil change appointment. There appeared to be a decent size line of vehicles in the service department. But I got right in a I had a Saturday afternoon oil change appointment. There appeared to be a decent size line of vehicles in the service department. But I got right in and had my oil changed and tires rotated in no time. They even ran my truck through the car wash. Quick and easy. More

Bad experience Was early to get my oil changed he told me he would probably not get me in any earlier that was ok so went shopping came back about a hour later stoo Was early to get my oil changed he told me he would probably not get me in any earlier that was ok so went shopping came back about a hour later stood at the desk waiting for someone to say something are help me know I had to finally ask someone they did not know the person that handles that is a lunch all the time my car was done parked outside finally someone told me to go ask the lady’s over at the pay desk if it was done after my oil changes I have payed for are over I will never come back there never More

Everything good Customer service is pretty good help is good people there working hard and nice I like Ford long time ago now I got the one I like. thanks all Customer service is pretty good help is good people there working hard and nice I like Ford long time ago now I got the one I like. thanks all More

Very unhappy I got a call saying my oil change was complete. And mechanic recommended I get a front end alignment because my tires are wearing uneven. I had just b I got a call saying my oil change was complete. And mechanic recommended I get a front end alignment because my tires are wearing uneven. I had just bought those brand new tires 4 days prior to mechanic changing my oil. Then he proceeds to tell me the water level in my battery is low. It’s a sealed battery!! You can’t check the water level!! As if that’s not bad enough. On Monday I noticed small puddles of oil under my car after I have driven it. So I jack up the car. And my oil filter is loose!! It’s dripping oil from the oil filter seal!!! Overall a very piss poor experience at Oxmoor ford!! More

Excellent service visit This dealership’s service department is easy to schedule service, are on time and keep you updated if the service is going take longer than estimated. This dealership’s service department is easy to schedule service, are on time and keep you updated if the service is going take longer than estimated. The shuttle service is a blessing for those that have to be at a specific place and at a specific time. More

Service experience We live in NC but bought a Lincoln MKC while visiting our daughter in Kentucky. At each visit back to Kentucky we have gotten an oil change. The dea We live in NC but bought a Lincoln MKC while visiting our daughter in Kentucky. At each visit back to Kentucky we have gotten an oil change. The dealership has been very accommodating to work us into their schedule. At our last free oil change they added a free tire rotation and wash job and were very helpful. More

DON'T BUY A FORD, DON'T GO TO THIS DEALERSHIP I had a major problem with my car, they insisted nothing was wrong. I had to tow the car, it was so bad, yet they took 4 days to look at it, and stil I had a major problem with my car, they insisted nothing was wrong. I had to tow the car, it was so bad, yet they took 4 days to look at it, and still they said nothing was wrong. All they did was check the codes, and we know that is not reliable. They did not check what I asked them to. The car was under warranty and they refused to pay my $329.00 rental bill, the Ford Corp. too. I got ripped off. It is a long story, but I got so disgusted with Ford and my 2017 car, I just went to NISSAN and purchased a brand new 2019 Rouge SUV. The service there was outstanding. My only regret is I didn't dump Ford a long time ago. Don't buy a Ford, all you will buy along with it is hassles. Also, Ford lacks in customer service, they don't care about the client, they don't try to make you happy in the least. I had custom loyalty, but they had no loyalty to me. If you see that TV commercial where Ford owners are dumping Ford and you hear that song....Na Na Na Na..hey hey GOODBYE!! Follow that commercial!!! It tells the truth!!!! More