Oxmoor Mazda

I am a first time buyer with Oxmoor Mazda and it was great experience. Mark Burris was very friendly as were all the staff that day. The finance manager even helped me save an additional $900 with reg great experience. Mark Burris was very friendly as were all the staff that day. The finance manager even helped me save an additional $900 with regards to an extended service plan I had purchased on my trade in that I didn't even know about. I would definitely recommend Oxmoor Mazda to anyone buying a new or used vehicle, just a great atmosphere and buying experience. More

The transaction took longer than expected but only due to the high number of customers visiting the showroom. The sales person was very friendly and the overall experience was very good. The dealership was v the high number of customers visiting the showroom. The sales person was very friendly and the overall experience was very good. The dealership was very clean and accesible. THANKS for all the help. More

Very easy to deal with, excellent customer service. Would recommend to all friends and family. We purchased a 2010 Mazda 6 Touring Edition. We are very happy with the car and all that came with it. Would recommend to all friends and family. We purchased a 2010 Mazda 6 Touring Edition. We are very happy with the car and all that came with it. We got tires for life of the car and 24 month buy back garunteee. More

I purchased a vehicle for my wife (MX5 Miata) for Valentine's Day. It was a surprise while she was away at work. Bill and the staff at Oxmoor Mazda were very helpful in making this transaction quick Valentine's Day. It was a surprise while she was away at work. Bill and the staff at Oxmoor Mazda were very helpful in making this transaction quick and easy. I found the vehicle online and proceeded to the store to make my purchase. I found the vehicle exactly as it was described and at the right price. I couldn't have asked for a much faster and easier transacation. To make things even better, Bill Willoughby the GM even let me take the big red bow from the showroom floor to place on the vehicle. My salesperson Herb drove the car to my house and placed it in the garage. When my wife got home that evening... well all I can say is that it was a huge surprise. Thanks! I have since been in for service on another one of my vehicles (Acura TSX) and that experience was great as well. I will return and spread the word. More

The did a great job, figured out what my car needed and fixed it. They were honest and easy to deal with. I will definetly go back there. I feel safe knowing my car was checked out and fixed by them and fixed it. They were honest and easy to deal with. I will definetly go back there. I feel safe knowing my car was checked out and fixed by them and I don't think they did any unneseccary work. More

well whare to start! first of all do not go there if you are unexperienced with vehicles, believe me they may be over priced!!! also once you are there is very difficult to get out, their customer service t are unexperienced with vehicles, believe me they may be over priced!!! also once you are there is very difficult to get out, their customer service techniques are very unexpected because if you are working with a sales person and let say is hard for him to make the deal with you, he will call someone else and start allover with you it may be untill the manager of the whole dealer may appear. please dont go there, and dont get me wrong i do love mazda but i rather go out of town to purchase one form a Mazda dealer.. if you are young take someone experience with you!!!!!!!!!. More

this was my first time going to a dealership to purchase a car. Well to make a long story short i was almost screwed and im glad i cought it i went to go buy a 2002 explorer xlt with a list price of 4,995 w a car. Well to make a long story short i was almost screwed and im glad i cought it i went to go buy a 2002 explorer xlt with a list price of 4,995 well this was a sunday night i got their around closing time they just got this car in rick said and he would cut me a deal on it for 4,000 and went on and on how he was cutting me a great deal so their is the bait well i agreed to let him hold my credit card info as a down payment so noone could buy it i was assured no charges would be applied the next day i was told i would need a cosigner my father agreed so they were happy and were like good everything is going smoothly well sunday nothing was wrong with the car when i saw it the next day the driver side door panel was taken off and all wireing was out. bill assured me it would be taken care of. When all the paper work was typed up and ready to be signed the number were tatally wrong after taxes and warrenty and intrest i would be paying well over 15,000 the intrest was 14.25%. I stated my father and i could go through our bank and get it at 4.25% we are through kentucky telco fed credit union and yes u can get 4.25% when they did not beleave. so i said we were through deal was off and i left. Bill, and Rick continuasly tried to call me to try and close the deal i stopped answering their calls so i recieved a text from bill stating (you waisted my time, No bank will ever treat u like i did, Your deposite is none refundable) Well for one hes right no bank that i deal with will never treat me as bad as they did. they lost my buisness and my familys buisness i suggest they lose everyone elses aswell but if u do buy from their be carefull and good luck. More

Be careful here. If you start asking questions and don't buy, things become ugly, and fast. They quoted me a good price on a new car, we weren't necessarily looking at new. I entertained the offer, but i buy, things become ugly, and fast. They quoted me a good price on a new car, we weren't necessarily looking at new. I entertained the offer, but it didn't pan out. I'm going to go out on a limb here -- that happens from time to time?? Here's the response (from their email) when I told them I was going a different direction; "So, thanks for wasting my time and energy!!!! Enjoy the Camry, if you actually did purchase one." That was from Avery. Called his boss, Rick. All he was interested in doing was to try to sell me the car. I was just wanting to point out that I really didn't appreciate the whiney response... I was just wasting my breath. I guess that's their strategy... agressive, unprofessional, bully, and if you don't buy then you're an idiot. Awesome. Also, I really didn't understand how I wasted so much of their time and energy... I never went to the dealership, just communicated by phone and email. Maybe it takes them hours to compose an email? ??? Car salesman... that usually has a negative connotation. This experience sure didn't help change that. Good prices, but arrogant as all get out. You've been warned. More

I went to Oxmoor Mazda planning to buy a used Mazda. I stated several times that I wanted a Mazda 3 or RX-8. They continually tried to get me to buy a Ford Focus that they were for sure I would love. I'm stated several times that I wanted a Mazda 3 or RX-8. They continually tried to get me to buy a Ford Focus that they were for sure I would love. I'm sorry but if a customer states they want something and they say it more than once try and work with what they want and do not push them into something else. I went back a couple days after this visit and looked at an RX-8 that was listed on the internet for 11,900. I test drove the car and noticed the check engine light and oil light were on but Charles told me it wouldn't be a problem and he would have it fixed. We got back to the dealership and they insisted that if numbers were right I get the car today. I agreed. Only if numbers were right and the problems with the car were fixed. The first price they brought to me was 17,900. Mind you that the internet price was 11,900. I lauged and said, "Are you kidding me? If that does not change to internet price I'm leaving right now." So of course they fixed that very quick. My salesman really had no idea what he was doing and honestly was too nice and honest to be in the car business. He was sweating and nervous the whole time because he knew he was scamming me and lieing so he had someone else come talk to me and try to take care of me. That process lasted a while and I had to raise my voice and get nasty a couple times. Next thing I asked for was the Carfax. They printed it out and the car salesmen went through it. He wouldn't let me. I should have left right there. Long story short I signed papers like an idiot but thank goodness I didn't drive the car off the lot. I got out of my contract after a dispute with Bill(the GM) who is extremely rude. Everyone except one salesmen there was rude and unprofessional. Look else where for a car! P.S. They told me the reason the check engine light and oil light were on because a spark plug was loose. Never will I go to buy a car by myself again! More