Oxmoor Toyota

Our issues were resolved by Evan Harn Greg Gabhart. My friends call me Gabby but I will try to keep this short as to not lose people's attention to a message that I feel must be recogniize Greg Gabhart. My friends call me Gabby but I will try to keep this short as to not lose people's attention to a message that I feel must be recogniized. My wife recently visited Oxmoor Toyota website and commented on our displeasure with the associates we dealt with. When I discovered we were overcharged by approximately $2500.00 . The MSRP price. When I received our first bill I went to Oxmoor Toyota to discuss this issue. The salesman of our new truck put me in touch with another employee then disappeared never to be seen again. I was basically told because I did not catch this difference of money and signed the contract I was screwed. I was offered a tank of gas, then I was even more upset. This definitely was not a mistake on their part. A young man by the name of EVan HArn responded to my wife's comments on the website. He left his phone number and I called him. Oxmoor had moved him into the position he has now, which is to deal with special problems, because of past complaints. I will wrap this up by saying Mr. Harn could not have been a more pleasant person to deal with. All he was concerned with was taking care of the problem. The best part about Mr. Harn was he did not try to avoid telling me the truth about what happened. He said it was B.S. I would like to say that with Mr. Harn in the position Oxmoor Toyota has given him, rest assured it will be a pleasure to shop there again and I feel you will to. So if you do have a problem with sales or service rest assured Evan Harn will be more than happy to help you. He definitely took care of our situation. More

Drove all the way from Chicago, Oxmoor was worth the trip! We drove from the suburbs of Chicago to Louisville to purchase a new Toyota 4Runner from Oxmoor. The manager on Saturday September 5, 2015 had us spea We drove from the suburbs of Chicago to Louisville to purchase a new Toyota 4Runner from Oxmoor. The manager on Saturday September 5, 2015 had us speak with with the General Manager, Evan Harn. Evan spoke with us over the phone before we made the trip to confirm the vehicle we wanted was in stock and to answer any questions we had. Evan offered to begin the paperwork and get the vehicle ready, so we didn't spend time waiting at the dealership unnecessarily. We arrived at Oxmoor early the following day, an hour before they opened. An Oxmoor Salesperson, Klaus, arrived early for work and invited us inside without even knowing that we had just drove 6 hours to purchase a car. Klaus made us comfortable while we waited for Matt Storm (General Manager) to arrive. Once Klaus realized that we had already began the process to purchase a specific vehicle, he jumped in to help move things along. The car was all ready for us when we arrived (cleaned and full tank of gas) just as Evan promised. Everyone we interacted with was professional and friendly. My husband and I have purchased new vehicles in the past, but this was absolutely the best overall experience! For vehicle financing, Oxmoor helped us secure a loan at a competitive rate. Regardless of your situation, if you need a vehicle, give Oxmoor a chance to help put you in the right car for the right price! The last person we interacted with was Holly. Holly did a great job getting our phones synced up and making us comfortable for the long trip home. THANK YOU OXMOOR FOR GREAT CUSTOMER SERVICE! More

Cory Morris was great! Cory (Morris) was very friendly and had an open way about him that really made me feel that he wanted to help get just the right car for me. Although Cory (Morris) was very friendly and had an open way about him that really made me feel that he wanted to help get just the right car for me. Although he touted the good things about Toyota, when I told him I was looking for an inexpensive used car he remained enthusiastic as we perused the large lot in 95 degree heat. He found just the right car and after a negotiation of less than five minutes we settled on a deal that met all my expectations. Done. It was that easy and I will certainly send my friends his way! Thanks, Cory!! More

Excellent Dealership and Terrific Salesperson-Elliott Martin Absolutely a very pleasant and memorable experience of buying a 2015 Camry SE at Oxmoor. Elliott Martin would be easily the best an Absolutely a very pleasant and memorable experience of buying a 2015 Camry SE at Oxmoor. Elliott Martin would be easily the best and nicest salesperson you could ever meet. Downright honest and no pressure tactics involved. It was totally in contrast to the way we were treated rudely at Jeff Wyler Toyota. It was a world of a difference between the ways we were treated at Oxmoor and Wyler. Wife was impressed beyond words. These guys at Oxmoor know how to treat a customer with respect. Oxmoor has won us over as their lifelong customers with their great attitude and hospitality. Ask for Martin Elliot and he is surely going to sweep you off your feet with his sweet manners and patience, in spite of all our silly queries and multiple visits! He is not the kind of typical salesperson you would find. He made sure that our new car buying experience was pleasant overall in every step of the process. If all salespersons were like Elliott, I'm sure no one would be put off by the very thoughts of dealing with all the hassles of buying a new car. This is our second Toyota. Donnie Nelson, New Car Manager and Brian Sutton, Finance Manager were also great to deal with. More

I Bought a Car! I didn't get pressured and Austin answered all my questions....they're customer service has been great. I left with a new Avalon and like it as much a I didn't get pressured and Austin answered all my questions....they're customer service has been great. I left with a new Avalon and like it as much as I did my dealer experience and I HATE buying cars. I'm very satisfied. More

Bobby Fiske was great! If anyone here is looking for a salesman who is very knowledgeable in the products he sells and doesn't see you as another dollar sign then give Bobby If anyone here is looking for a salesman who is very knowledgeable in the products he sells and doesn't see you as another dollar sign then give Bobby Fiske a chance. My girlfriend and I were looking for a new truck today and he made our experience there great. no problems here unlike past experience with bad car sales man. very positive here. More

Happy Husband!!! My husband was driving a 1998 Dodge Ram that had 229000 miles on it. We have been looking for a good used truck for quite awhile. We quickly realize My husband was driving a 1998 Dodge Ram that had 229000 miles on it. We have been looking for a good used truck for quite awhile. We quickly realized that there are not many used trucks that were in our price range. We drove thru Oxmoor Toyota Tuesday evening and came across a nice Dodge Ram that was priced at $34000 which was more than we wanted to spend. We just glanced at the inside and figured we would just keep looking but Cory saw us and the rest is history! He agreed that the price was a little high and told Todd he would call him back the next day. He called the next morning and came down on the price much more than we expected. We met him that afternoon to take a test drive and we were shocked at how loaded this truck was! We had no idea! Cory was great, he was very straight forward . None of the typical "car salesman" games which was refreshing. We were in and out of there faster than we have ever been when purchasing a new vehicle. Thanks Cory.. We'll call you when we are ready to buy another! More

Customer Service is key Short of being given a free new car, I could not have enjoyed a better experience at Oxmoor Toyota. Not only did I recieve a fair price, but the gentl Short of being given a free new car, I could not have enjoyed a better experience at Oxmoor Toyota. Not only did I recieve a fair price, but the gentlemen who worked with me ensured that a couple of small fixes got taken care of at no extra cost before I left the lot. I felt the customer service at Oxmoor Toyota was second to none. I am grateful for Kenny, Kiley, and C.W. and their hard effort to earn my trust. More

EXCELLENT customer service I can not say enough about the EXCELLENT care and service I received today from Stephen Coffey in the service dept. He was able to work my vehicle in I can not say enough about the EXCELLENT care and service I received today from Stephen Coffey in the service dept. He was able to work my vehicle in and got my air condition repaired in record time. Not only will I be returning for ALL future work...but I'm referring all of my family and friends there as well....I could not ask for a better experience. More