Oxnard Mazda

I honestly hate that I even have to write this review because I was hoping Oxnard Mazda would become my dealership for future service. I recently moved to Oxnard, I owned a 2024 Mazda, and I wanted a pla because I was hoping Oxnard Mazda would become my dealership for future service. I recently moved to Oxnard, I owned a 2024 Mazda, and I wanted a place I could trust with my vehicle. Unfortunately, my first experience with the service department was enough to make me take my business elsewhere. I am leaving two stars only because Michael from the parts department was genuinely helpful and professional. If I was rating the service department and dealership experience as a whole, this would be a one star review. I brought my Mazda3 in because of an issue with the exterior door handle mechanism. I understand I am around 60,000 miles and outside of the bumper to bumper warranty. I was not expecting a free repair. I simply wanted some guidance identifying the issue because I had already removed the part myself and only needed help confirming what was wrong and what part I needed. Instead, John from the service department immediately wanted to charge me a $249 diagnostic fee. I understand dealerships have diagnostic fees, but what disappointed me was the complete lack of willingness to help or provide any guidance. The interaction felt dismissive from the beginning, both over the phone and in person. For a relatively new Mazda to already have an exterior door handle issue, I expected at least some understanding, especially because I was hoping to become a repeat customer. Unfortunately, I left feeling like my business was not valued. Michael in the parts department was the complete opposite. He was helpful, professional, and got me the part I needed quickly. The part was around $100, and I installed it myself in less than 10 minutes. That experience showed me that the issue was not the vehicle, but the way the service department handled the situation. I also reached out to the service and parts manager, Oscar Albana, hoping to resolve my concerns, but I never received a response. My message was eventually passed along to Mazda customer service representative Jason Lopez, who offered me a free vehicle detail. I appreciate the gesture, but I own a detailing business and maintain my own vehicles. The offer did not address the actual concern, which was the service experience itself. I was also disappointed to see vehicles being washed in the service area with brushes that, from my experience in automotive detailing, are not appropriate for maintaining a vehicle’s finish. Seeing customer vehicles and even new vehicles being cleaned this way was concerning. It is also disappointing to see whoever manages their Google Business profile respond to customer reviews with what appears to be generic AI generated responses that do not actually address the concerns customers are bringing up. A response means nothing if the root issues are not being acknowledged or fixed. In the short time I have been watching this dealership, their rating has dropped from around 4.8 stars to 4.6 stars, which shows there are clearly areas that need improvement. Unfortunately, this experience pushed me to trade in my Mazda and move on. The vehicle itself was great, but the service experience was not. I hope management takes customer feedback seriously and focuses more on improving the customer experience than simply responding after the fact. More

Bought a Mazda 3 that was listed as pristine with low miles. Upon its arrival i noticed a horrible smell coming from the car. It was explained to me by the salesman that the smell was coming from the coa miles. Upon its arrival i noticed a horrible smell coming from the car. It was explained to me by the salesman that the smell was coming from the coating placed on the car in Japan and it would take 10,000 miles to burn off. Turns out it was the smell of a burned out clutch. The car was a lemon and Oxnard has refused to return my emails. I've asked them to compensate me or accept the car back and they have ignored my requests. Not happy with my experience. More