P & W BMW

Treated second class My fiance and I went in to purchase a 650 in March -we were quoted a price but weren't ready to purchase at that time. Salesman was helpful and attent My fiance and I went in to purchase a 650 in March -we were quoted a price but weren't ready to purchase at that time. Salesman was helpful and attentive at this time. We went in for a second time around the beginning of August and they quoted us the same price but we had to wait a little bit longer for personal reasons. We asked the salesman to keep us updated if any deals were available. A few weeks later we went into the showroom and I purchased a showroom X5. We were now close to buying and checking prices elsewhere. We walked into the showroom to see what was available(Related to no call back) and to our shock the salesman made us feel like we were not wanted there. Both of us felt very uncomfortable - like we were bothering him. plus I guess they didn't care if they sold us a 100,000 car. We left shocked and upset at the lack of courtesy. We did find a 650 (In Boardman, Ohio) where we were treated well and got a vehicle $700 cheaper with almost $5,000 more in options. Shame on you P&W. More

RUN... Do not use this dealership!! Went into this dealership since it was close to my job. Sorry I ever did. My awful experience didn't end until over a month passed. My salesman did Went into this dealership since it was close to my job. Sorry I ever did. My awful experience didn't end until over a month passed. My salesman didn't explain the terms of the sale at all. I guess I was a bit to blame since I didn't ask enough questions. I was too trusting. Everything in regards to the deal were very vague until I went to sign the papers and the dealership hit me with a payment I was never expecting. I called off the deal and it took 6 phone calls, several text messages and emails in order to get my deposit back. I figured as long as they had my money they thought I would be tied to buying a different car from them. After WEEKS of trying to get my deposit returned I was told there was a "processing error." It wasn't until I threatened legal action that the check for my deposit return was suddenly able to be cut and issued to me. This was by far the most pathetic car buying experience I have ever had in all my years of buying cars. I urge others NOT to use this dealership. More

Love my new car!! I bought my x6 here. I'm from texas and I couldn't find any better deal nationwide. Everything went great!! The x6 arrived here in 2 days to texas ..p I bought my x6 here. I'm from texas and I couldn't find any better deal nationwide. Everything went great!! The x6 arrived here in 2 days to texas ..plus they gave me a really good interest rate. I loooveeee my new x6. Stephen help me in all the process and he answered all my questions.. they also got me my Texas plates!!! Work with Stephen and buy your Bmw here! You won't regret it!! :))) -pilar nevarez More

Stay away I would stay away from this place like the plague. They are dishonest and try to screw you at every opportunity. This week I took my car in with a s I would stay away from this place like the plague. They are dishonest and try to screw you at every opportunity. This week I took my car in with a simple request which was to fix the air conditioning. This is the fourth time in two years that I've brought it to them with the same complaint. They told me that I needed a new evaporator which would cost $3500. Since the car is worth barely this much, I took it to a look mom and pop auto repair shop instead. They fixed it for $290 and it's now working better than ever. I've had similar issues with P & W service where they have talked me into repairs that I probably didn't need. I will not visit this place ever again. More

This is the standard. Needing a larger vehicle because we had our 3rd child, I reached out to Morgan for assistance. He listened to my needs and found the vehicle I needed. Needing a larger vehicle because we had our 3rd child, I reached out to Morgan for assistance. He listened to my needs and found the vehicle I needed. My schedule is crazy, like most of ours are, and after looking at other vehicles I decided on the car he recommended. I arrived late due to traffic and construction, 430pm and the delaer closed at 5. I didn't think that was enough time to get the deal done, but the entire sales team stayed on, until 6pm, to get me in the car that night. Most dealers would have said come back tomorrow or Monday, not Morgan and his team. The deal was fair, there was no pressure, and I was treated as if I just bought the most expensive car they had on the lot. The delaer followed up with me several times to ensure I was happy with the car, and Morgan personally has called me several times to see if I needed anything. This is how you sell a car, this is the standard that all dealers should strive to achieve. Thank you Morgan, I love the car and will always recommend you to others! More

Best Service in Pittsburgh I would never take my BMW anywhere else. The service team is outstanding. Always on time and courteous. Loaners are great. Ask for Rich McCoy, he is t I would never take my BMW anywhere else. The service team is outstanding. Always on time and courteous. Loaners are great. Ask for Rich McCoy, he is the best! More

Disfunctional dealership Expect to be put on hold, your appointment forgotten, and the person who eventually calls you back wants to know what they can do. No communication b Expect to be put on hold, your appointment forgotten, and the person who eventually calls you back wants to know what they can do. No communication between people there. I will go back to owning Mercedes! Quite a different experience. More

Service Thank you for bringing Karen Hunter back to your service area. Her customer service skills are excellent and she makes bringing the car in for servic Thank you for bringing Karen Hunter back to your service area. Her customer service skills are excellent and she makes bringing the car in for service a very good experience. She is the best. More

Grade A non helpful salesmen Went in looking for a car. No one came up to say hello, nothing.. disrepectful salemen. Showroom and inventory is a joke. Didnt have the car i was loo Went in looking for a car. No one came up to say hello, nothing.. disrepectful salemen. Showroom and inventory is a joke. Didnt have the car i was looking for. More

Terrible experience with this dealership I bought a 535 in May 2014 from P&W BMW. While finishing up the paperwork, I purchased a product called "1st place finish" after being strongly sugge I bought a 535 in May 2014 from P&W BMW. While finishing up the paperwork, I purchased a product called "1st place finish" after being strongly suggested by their manager Mike Brown. I was told that someone from their dealership would call me to set up an appointment for the service within a few days. Weeks passed and no one called. So I start calling them myself and again was assured someone would contact me for the appointment. After waiting for another six weeks and numerous failed attempts to get an appointment, I eventually gave up and visited them with a friend on Oct 1st. They apologized and promised to mail me a refund check within a week. That was another lie. I called / emailed them a few times about the check. Every time they would say they were still "processing" it. No check received as of today (Nov 11, 2014). The bottom line -- no delivery or refund of a product that I paid for more than six months ago. This is the second vehicle I purchased from them. Why they would treat their loyal customers this way is totally beyond me. More