P & W BMW

I purchased a 2018 M550i from P&W and have been disappointed with their service center and overall lack of communication. After having my car for only 2-3 months, the music began glitching when you disappointed with their service center and overall lack of communication. After having my car for only 2-3 months, the music began glitching when you played Spotify or Apple Music. It took about a month to get an appointment and they kept my car for 10 days to only call me and ask if I tried another iPhone cord. I brought in a new cord, and it still had the same issue. The service manager even tried their phone. The end solution was to move my case on to the ‘engineering department’ at corporate. It’s been over 3 months and I never received a call as promised. I called P&W 4-5 times to the point where the lady who answers the phone knows me. Every time she transfers me to Service Manager John Thompson or General Manager Mike Brown, neither answer or call back despite leaving several voicemails. I called BMW Corporate, and they too tried to reach out to the dealer and couldn’t get ahold of them. I just want to play music in my car with Spotify and it’s now to the point I can’t even get a call back. Having owned 3 other BMW’s, I wouldn’t suggest purchasing through this dealer. It’s very evident customer service isn’t their strong suit. More

Amber in the collision center is an excellent communicator and the techs did an excellent job for our 328d. We are currently doing a follow up for vibration that Amber is expediting. communicator and the techs did an excellent job for our 328d. We are currently doing a follow up for vibration that Amber is expediting. More

Fraud and Lies! The dealership sold me a lease end protection program, and promised me that I would not need to worry about anything when returning my vehicle. Be warned! The program they are selling protection program, and promised me that I would not need to worry about anything when returning my vehicle. Be warned! The program they are selling is NOT guaranteed by BWM Financial and is NOT accepted. After 6 months of me returning my car with the lease end protection system this dealership has not paid for my end of lease expenses. DO NOT PURCHASE VEHICLES FROM HERE! They are a fraud! More

The entire staff is extremely courteous,professional and just nice people to work with. My car was recently serviced. Kerri the service manager along with her entire staff were awesome and made me feel welc just nice people to work with. My car was recently serviced. Kerri the service manager along with her entire staff were awesome and made me feel welcomed More

From top to bottom, a fantastic service experience. Elita handled my issue professionally and efficiently. I was very satisfied with my experience and would recommend P&W to anyone that needs service Elita handled my issue professionally and efficiently. I was very satisfied with my experience and would recommend P&W to anyone that needs service done on their BMW. More

Great service. Needed an oil change Kerri made sure I had all important services checked out and had my recall repaired as well 4 free. all important services checked out and had my recall repaired as well 4 free. More

Things went smoothly with my service in spite of the virus spread. Check in and check out was done online and they washed and disinfected your car before getting back. Very satisfied as always. virus spread. Check in and check out was done online and they washed and disinfected your car before getting back. Very satisfied as always. More

Did good service. Worked with Elita and she is good to work with. Went for state inspection and it’s done in less than an hour. work with. Went for state inspection and it’s done in less than an hour. More

Courteous, very professional and conscientious during these Covid times. Loaner was treated as well as our car. Minimal contact and contact was mssked and gloved. Work completed as requested and followup these Covid times. Loaner was treated as well as our car. Minimal contact and contact was mssked and gloved. Work completed as requested and followup was complete. More

Our service advisor Kerri was awesome to work with. She went out of her way to make sure our car was done in a timely manner. The service department is efficient and excellent to deal with. went out of her way to make sure our car was done in a timely manner. The service department is efficient and excellent to deal with. More