PB's Auto Village

Alright even of all the bad reviews I have read, mine might be the worst. I bought a 2000 Jeep Cherokee with 130,000 miles. Was originally $4,995 but I talked them down to $4,200 after test driving the v might be the worst. I bought a 2000 Jeep Cherokee with 130,000 miles. Was originally $4,995 but I talked them down to $4,200 after test driving the vehicle and it ran fine with a slight noise from the left rear tire. The dealer told me it was probably just needing a realignment, NO BIG DEAL. After looking it over, I decided to purchase it if they would take the price down for anticipated maintenance costs. Since I wrote a personal check I had to wait a week for it to clear just to get the car, and I live an hour from the dealership each way. I had to drive there and back AGAIN just to get the title and paperwork for registration and plates. I originally chose this dealership because of a craigslist price and the fact that New Hampshire has no sales tax. Anyway, to get to the point, not an hour off the lot, literally five minutes from my apartment, the left rear tire fell off the car, I kid you not. The lug nuts, from having been tightened with an air gun and not loosened with a torque wrench, snapped, tearing out the brake mechanism and ruining the bumper and wheel drum. This damage alone will cost me $1,600, not including what it will take to pass inspection. After notifying the dealership and letting them know about this accident which could have been fatal for me or other vehicles on the road, they are doing NOTHING, not even covering the tow bill. DO NOT go to this dealership. End of story. They were trying to deceive me from the beginning. More

Drove to this dealership from over an hour away. The sales office is DISGUSTING. I looked beyond that as maybe their fair prices were reflected in the lack of upkeep (UNDERSTATEMENT) to their building. sales office is DISGUSTING. I looked beyond that as maybe their fair prices were reflected in the lack of upkeep (UNDERSTATEMENT) to their building. I had emailed numerous times asking questions about a certain vehicle and was told to call only. When I called I was told to visit the dealership. I drove there and test drove the vehicle I was interested in. It was a fair price but didn't exactly run smooth. I asked why it didn't have an inspeciton sticker...was told "we don't put stickers on until we sell the vehicle". NEVER heard that before!!! Talked priceing and trade. After some discussion and coming up with an acceptable figure for my trade. I wanted to seal the deal...THANK GOD I DIDN'T!!! They told me I couldn't have the vehicle that day but rather wait until later in the week. They needed to inspect it and sticker it. Hmmmm....ok. They gave me a fake purchase and sale agreement to give to my bank for financing...wasn't until I got home did i realize they filled out the P&S for LESS money in trade and MORE money in price of the vehicle to purchase! I decided to email them and thank them for their time but because of the misleading info, that fact of sales tax upon reutrning to Maine, I was not interested at that time in doing business with them. I worded it VERY professional and kind. The response I got from the OWNERS SON was "Good luck getting a check from Kelly Blue Book or NADA..I can't sell your domestic anyway so I'm glad I don't have to work with you....and two words for you ANGER MANAGEMENT!" There is NO need to treat a customer that way. VERY unprofessional and rude. These two guys were wearing hats backwards and calling each other "dude". The email response was OVER THE TOP...I can't believe these people stay in business with service like that. I went to a "big dealership" and got $2000 more in my trade and a WAY BETTER vehicle with a warranty. More

Well .... I bought the Firebird Formula mentioned a few posts back and am very VERY pleased with the car. (That's an understatement). I did't buy a car I bought a machine. Buddy you screwed up this is posts back and am very VERY pleased with the car. (That's an understatement). I did't buy a car I bought a machine. Buddy you screwed up this is a SWEET ride. Your loss my gain. Possibly some of the misunderstanding ,.. Car needed the rearend rebuilt, also had rear brakes done at the same time. Upon safety inspection it needed front brakes and rotors, front wheel bearings, and a window motor. All completed. BTW the mechanic they use here is very good and takes the time to talk to you about the car. Big plus for me. Made me very comfortable buying the car. The check gauges light goes on when it gets low on gas... I wasn't sure of this but after driving it a few days I have found this to be fact. Both Craig (the sales guy) and Laura (the finance lady) were very easy to work with and very pleasent. Very much catered to my many questions and concerns. Not sure about the other negative posts. Folks you need to go in knowing what to look for , if you don't then hire a pre-purchase inspector. They don't give the cars away, they are out to make a living. I felt no deception of any kind with this transaction. Actually I got the car for a lot less than what I thought I would. Yes it's got a few minor items but man what a SWEET ride.... MINE all MINE. More

i had a great experence with them I bought a 02 civic from them that did have a problem with the power window that was not covered in the warranty and they still took care of it for me i would recomend t from them that did have a problem with the power window that was not covered in the warranty and they still took care of it for me i would recomend them to anyone and i have even sent my mother to them More

I saw a 2002 Pontiac Firebird Formula in their lot I went inside to inquire about. I started the car in the lot and it sounded great. There were no dash lights on (check Engine)and the engine ran smooth. It inside to inquire about. I started the car in the lot and it sounded great. There were no dash lights on (check Engine)and the engine ran smooth. It was getting late so I decided to come latter that week for a test drive. The salesman gave me a price of $7995.00 on which I agreed upon pending on the road test. I asked him several times if he need to check pricing because that price he gave me seemed low. He assured me that was the price. We went through the sales agreement and I put down $500.00 to secure the deal. That night I looked on their web site and saw the same car with the identical VIN numbers being posted for $12995.00 on their website and $11995.00 on www.autotraders.com The next day I received a call from the sales person telling me that the car had all kinds off issues wrong with it. I told him let me test drive the car and then I will make my decision. I knew what happened, that the salesperson made an error on quoting this car and he wanted to get out from this contract. I went there the next day to test drive the car. I started the car and it sounded terrible all the engine check lights came on and the car wouldn’t run correctly. I couldn’t believe that this was the same car. I would not recommend doing any business with this dealership. The owner is a crook. More

I bought a car buy here pay here from them and the odometer and the speedometer stopped working first during the test drive. I was told that a wire came unplugged and I asked them to fix it and they s odometer and the speedometer stopped working first during the test drive. I was told that a wire came unplugged and I asked them to fix it and they said they would. I put down a deposit, went and picked up the car after work and the odometer stopped again, I called and asked that they fix it and they refused, so I cancelled the second deposit check and asked that they refund the first deposit check and void the contract and take the car back. They refused and took the car and never gave me my money back. More

THESE PEOPLE TOLD ME THAT I WAS GETTING A BUMPER TO BUMPER WARRANTY ON MY 2004 CADILLAC DTS. I SIGNED THE PAPERS. WHEN I RECIEVED THE WARRANTY CARD IT WAS ONLY FOR DRIVE TRAIN. I WENT BACK TO THEM A BUMPER WARRANTY ON MY 2004 CADILLAC DTS. I SIGNED THE PAPERS. WHEN I RECIEVED THE WARRANTY CARD IT WAS ONLY FOR DRIVE TRAIN. I WENT BACK TO THEM AND THEY ACKOWLEDGE THEY MADE AN ERROR AND THEY WOULD FIX IT. THEY SAID WOULD HAVE TO WAIT FOR A NEW WARRANTY CARD. AFTER WAITING 45 DAYS OF SO I INQUIRED AGAIN AND THEY TOLD ME THEY HAVE NO IDEA WHAT IM TALKING ABOUT AND SAID IM NOT GETTING ANOTHER WARRANTY. BE ADVISED THESE CRIMINAL SCOFLAWS USE BAIT AND SWITCH TACTICS TO SELL USELESS DRIVETRAIN WARRANTIES. TO THIS DATE WE HAVE HAD NUMEROUS PROBLEMS WITH THIS VEHICLE AND IT IS NOT COVERED AS ORIGINALLY NEGOTIATED AND PROMISED. More

Ok so I just bought a 96 Jetta and when I test drove it there was some rattling and they told me it was a loose heat shield. No big deal right??? Well, wrong because it wasn't the heat shield it was the ca there was some rattling and they told me it was a loose heat shield. No big deal right??? Well, wrong because it wasn't the heat shield it was the catalytic converter blown apart in the exhaust system that was rumbling around. This dealer sucks, and I would not recommend them to ANYONE!!!!! AT ALL!! Stay away!!!!! More

False information over phone, false photo on cars.com. Very bad service. They asked 1500 for vehicle...after I was about to leave they suddenly asked 500. The car had major body damage (missing parts), Very bad service. They asked 1500 for vehicle...after I was about to leave they suddenly asked 500. The car had major body damage (missing parts), destroyed cat converter, corroded engine parts and wires, severe rusting on underside of doors and body. IT WOULDN"T START to test drive, even after they tried to jump the battery!!! More cost in repairs than the original asking price. They should have payed me to take it! And they knew I was driving a long distance, but still misled me to believe there were no major problems. I do not recommend this dealer. More