Pacific Auto Center - Fontana

If I could give zero stars I would. This place has an F score from the Better Business Bureau for a reason. We found a truck we were interested in and they had us there for 3+ hours thr This place has an F score from the Better Business Bureau for a reason. We found a truck we were interested in and they had us there for 3+ hours through negotiation and paperwork, 6+ hours total from when we walked in. There was major push on a "backup finance contract" in case our funding fell through. They clearly hope that something goes wrong to lock you into their loan which probably gives them a kick back. My issue isn't so much with the practice itself but that they pushed it at us 3x even tho we told them we were sticking with our pre-qualified bank, navy fed. Then after negotiating and mutually agreeing to and signing an agreement for a determined price, they tried to tell us they forgot the registration cost and we now had to pay 1.5k more. We told them it's their mistake and we already signed for a determined cost so THEY needed to fix it. The truck also had a front wind shield tint that's illegal in our state so we agreed they would remove that when we came back to pick up the truck. Low and behold we spent 1.5 hours dealing with them to try to pick it up .... And the tint wasn't done. Both our checks had processed and they had the money and made us wait 1.5 hours while they "confirmed the money came through" Even tho the banks had already confirmed the checks were processed by them. Nothing but sketchy practices. We are glad to be rid of dealing with them once and for all and if I could go back in time we'd have cancelled our contract and not done business there. More

We Had some Miss understanding but after all everything came out smooth if your looking for a good sales men come looking for Danny G. And Zamuel came out smooth if your looking for a good sales men come looking for Danny G. And Zamuel More

Jason S. was great, he answered our questions, he was straightforward and professional. It was a pleasure to work with him. was great, he answered our questions, he was straightforward and professional. It was a pleasure to work with him. More

Gonzalo the salesman help me a lot very nice guy And finance guy Helps me too Henry finance guy Helps me too Henry More

Art was great and helped us with the loan process. We are a happy customers. We are a happy customers. More

Very good customer service Adrian C was very helpul with the purchase and very resourceful the purchase and very resourceful More

Avoid at all costs. Cars are priced lower online because they add 4k of dealer add-ons once you're on site. They called me a week later to say they could do a lower pr Cars are priced lower online because they add 4k of dealer add-ons once you're on site. They called me a week later to say they could do a lower price, I said I'd come in immediately, and they sold the car to someone else while I was en route. If you value customer service, if you value your time, if you value yourself as a human being, choose a different dealership. More

Our salesman Reo was really pleasant to work with. . He kept us informed during the negotiation process too. I would highly recommend using Reo for your vehicle purchases. Everyone we interacted wi . He kept us informed during the negotiation process too. I would highly recommend using Reo for your vehicle purchases. Everyone we interacted with were helpful and polite also. I was looking for a very particular truck and this dealership had two. The section was top notch. More

Reo was very helpful. Second time buying a vehicle from pacific. Smooth transaction. Thanks. Till next time. Second time buying a vehicle from pacific. Smooth transaction. Thanks. Till next time. More

Jaime was very professional and helped me thru the whole process! Made it as seemless as possible process! Made it as seemless as possible More