Pacific Auto Center - Fontana

I went to Pacific Auto searching for a 2021 Jeep Rubicon for my 18 year old daughter. The rubicon is her dream car. My sales person (Edwin) was very professional and he showed me a variety of vehicles. Afte for my 18 year old daughter. The rubicon is her dream car. My sales person (Edwin) was very professional and he showed me a variety of vehicles. After I selected the vehicle I wanted, we went inside and discussed some numbers. After getting the total for the car, I told Edwin I would return the following day to test drive the vehicle, review the car fax report including the maintenance records and make decision on the purchase of the vehicle. The following day I called Edwin and even though he was off work he managed to get me the total cost of the vehicle along with the help of the Sales Manager Wes. Later that day, I arrived at the dealership and met with Wes and another sales person (Josh). Josh was also professional and rode with me as I test drove the vehicle. Josh answered all of my questions about the car. Once the test drive was over I walked around the vehicle to check it for any visible damage. The car was pretty dirty so I asked if it could be cleaned up. I was informed by Josh that the vehicle would be washed while I was in signing paperwork with the finance guy. The finance guy was also great. I actually enjoyed filling out all the paperwork with him. He actually had a smile on his face the entire time. The only issue I had was the vehicle was dirty. I inquired again in the finance office and I was told the vehicle was being washed. After I completed all the paperwork in finance I was given the keys to the car. The first thing I noticed when I walked outside was how poorly washed the car was. It was still dirty. I also noticed a scratch and small dent on the rear bumper and a few more minor nicks and marks here and there that wasn’t visible due to the car being dirty. I asked Josh if there was anything we could do about the dent on the bumper and he said, “No”. I know the car is used and I did not expect it to be perfect but not washing the vehicle properly before a purchase seems a little bit skeptical. When I got home my daughter was extremely happy with the car. There’s nothing better than a Dad who sees his baby girl happy with a big smile on her face. Overall, the buying experience was a good one. I just recommend that the vehicles being purchased should be washed and tires dressed before and upon completion of the sale. More

BUYER BEWARE. I went to look at a vehicle and was willing to pay cash for the vehicle. After a test drive I was willing to purchase a said vehicle and realized a I went to look at a vehicle and was willing to pay cash for the vehicle. After a test drive I was willing to purchase a said vehicle and realized a few things. The tires were old and I had a tire gauge at hand. It was literally at the bare minimum for wear to be replaced. I brought up the recommended maintenance for the vehicle after checking the carfax and the spark plugs and battery besides the tires would need to replaced in 6 months to a year. After said things I saw I tried to negotiate a price. After an eternity I was presented with a full retail price andno negotiation plus $4500 in junk dealer add ons. Literally every vehicle on the lot has these xxxxxxxx options they tell you about after you are willing to purchase such as $1500 for part etching which the police department could care less about. A GPS tracking unit for a car that is paid for in cash. $1500 for that. And some paint scheme for $1500. $4500 on added crap that they put into the price. I went thru 2 sales managers then the “boss”. A business like this needs to fail, No sale. More

Loved this place, our agent Robert Diaz was very friendly and helpful and answered all our queries regarding our interests and ultimately the purchase. He was very knowledgeable and will buy from him again. and helpful and answered all our queries regarding our interests and ultimately the purchase. He was very knowledgeable and will buy from him again. More

Bate and switch tactic. inexperience salesmen, poor communications with buyers. Drove an hour to the store. After receiving my sales worksheet they added over $4,000.00 to inexperience salesmen, poor communications with buyers. Drove an hour to the store. After receiving my sales worksheet they added over $4,000.00 to the advertised price. GPS, ETCH (glass etching) and clear concepts. I asked if they were option accessories and they said no you have to purchase the added accessories. Other dealers will add these accessories if you want them as an option. If you go there you will only get frustrated. I found another dealer that was a completely different experience and I bought the vehicle. Good Luck More

I was told the online price is their best price before any fees and our pre installed accessories. They have a GPS thru spartan, Ecth Serial number thru US Warranty, and PPF by 3M on all door edges and ha any fees and our pre installed accessories. They have a GPS thru spartan, Ecth Serial number thru US Warranty, and PPF by 3M on all door edges and handle wedges. Adds about $4085 to the advertised price. More

If I could give zero stars I would. This place has an F score from the Better Business Bureau for a reason. We found a truck we were interested in and they had us there for 3+ hours thr This place has an F score from the Better Business Bureau for a reason. We found a truck we were interested in and they had us there for 3+ hours through negotiation and paperwork, 6+ hours total from when we walked in. There was major push on a "backup finance contract" in case our funding fell through. They clearly hope that something goes wrong to lock you into their loan which probably gives them a kick back. My issue isn't so much with the practice itself but that they pushed it at us 3x even tho we told them we were sticking with our pre-qualified bank, navy fed. Then after negotiating and mutually agreeing to and signing an agreement for a determined price, they tried to tell us they forgot the registration cost and we now had to pay 1.5k more. We told them it's their mistake and we already signed for a determined cost so THEY needed to fix it. The truck also had a front wind shield tint that's illegal in our state so we agreed they would remove that when we came back to pick up the truck. Low and behold we spent 1.5 hours dealing with them to try to pick it up .... And the tint wasn't done. Both our checks had processed and they had the money and made us wait 1.5 hours while they "confirmed the money came through" Even tho the banks had already confirmed the checks were processed by them. Nothing but sketchy practices. We are glad to be rid of dealing with them once and for all and if I could go back in time we'd have cancelled our contract and not done business there. More

We Had some Miss understanding but after all everything came out smooth if your looking for a good sales men come looking for Danny G. And Zamuel came out smooth if your looking for a good sales men come looking for Danny G. And Zamuel More

Jason S. was great, he answered our questions, he was straightforward and professional. It was a pleasure to work with him. was great, he answered our questions, he was straightforward and professional. It was a pleasure to work with him. More

Gonzalo the salesman help me a lot very nice guy And finance guy Helps me too Henry finance guy Helps me too Henry More

Art was great and helped us with the loan process. We are a happy customers. We are a happy customers. More