Pacific Honda - Service Center

Helfpful, speedy service!! Leeann was so helpful every time I called her!! Arrangements were made and things clicked right as scheduled. it was so easy to do business with this Leeann was so helpful every time I called her!! Arrangements were made and things clicked right as scheduled. it was so easy to do business with this dealer!! I love returning to them. More

This place ripped off my daughter. My daughter is stationed in Hawaii, she took her car there to have it serviced, oil change, tire rotation and have her brakes checked. She bought the My daughter is stationed in Hawaii, she took her car there to have it serviced, oil change, tire rotation and have her brakes checked. She bought the car new. It has about 60000 miles on it, she was told her brakes looked new. Charged her 200.00. Two days later her front brakes started making a grinding noise. She had to have it towed back to the dealership where she was told a rock got in between the brake pads and rotor. They charged her 350.00 to replace pads and turned the rotors. That's 550.00 she had to pay. I feel they took advantage of her because she's a woman. I wish the Honda corporation would investigate this dealership. It's not right what they did, they should be responsible for what happened after they serviced the car. More

Purchasing the car was fine. It was their service department that made me 120% sure I will NEVER go there for anything, ever again. And I will do everything I can to prevent anybody from making the m department that made me 120% sure I will NEVER go there for anything, ever again. And I will do everything I can to prevent anybody from making the mistake of purchasing a vehicle there. Long story short, I took my car in for warranty work multiple times. My brakes were failing on me. I took my car in three times, and every time I visited, they claimed "Could not reproduce problem." Funny thing, because driving in, and leaving their property, my brakes were acting up on me. Elliot Tam (I believe that's what his name was) the master technician there himself claimed he couldn't figure out what my problem was. Frustrated, I drove out to Tony Honda, and the moment I told them my problem, they gave me a guess on what the problem was. Their theory was correct: Cracked brake master cylinder. This is a potentially life threatening issue with the car, and Pflueger Honda's technicians failed to, or neglected to address this issue. Again, I repeat, they put me and my family in HARMS WAY. My other issue is with their service advisor Lee Ann Shishido. Let me tell you some background information. She is INFAMOUS on this island as being an arrogant, pompous person. She has been banned from Hawaii's biggest car enthusiast discussion board. And when I met her, I understood why. She was the most unhelpful, snobby, lying customer service representative I have ever met. I had noticed that my door was crooked, which is a factory error, thus something that should be covered by factory warranty. When I brought the issue up during my multiple visits for my brake issues, Lee Ann Shishido repeatedly told me "Your doors are crooked on purpose. It's called positive flushness and it's to prevent rock chips." Amongst my ASE certified friends, Positive Flusness has NEVER been heard of. Funny, as none of the other cars in Pflueger's lot had this POSITIVE FLUSHNESS. When I called Honda of America to clarify this, even they had a good laugh, and told me my service advisor (Lee Ann Shishido) was making stuff up. Sure enough, after my complaint, Pflueger's service manager called me up to apologize on her behalf. Nothing from Lee Ann herself. Pflueger Honda's service department failed to find a life threatening issue with my car, and their service advisors make things up on the spot to trick their customers. I absolutely, ABSOLUTELY advise EVERYBODY to STAY AWAY FROM PFLUEGER. More